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VenturiTM Troubleshooting
The Venturi compression software does not work. I get a V with a red X in my task tray.
- When traveling / roaming the Venturi compression servers may not be able accessible from the network you are using. In this case Venturi will fall to bypass mode, displaying the V with the X through it and you will be able to browse web pages without compression.
- This could also happen for other more rare reasons, such as the server being down or a temporary network issue making it unreachable, in these cases the compression software will automatically resume using the Venturi server as soon as its reachable.
I can't load a specific page.
- You can try turning Venturi off to load a page that is causing a problem and then turn it back on to continue browsing. You do this by accessing the main user interface by right clicking on the "V" icon in the task tray and selecting "OFF." Right click on the "V" again and select "AUTO" ("ON" if configured for manual control), to turn it back on.
When I establish a connection to my ISP or corporate network the "V" in my task tray does not spin.
- This is normal. The Venturi compression software only spins the "V" when you are using the NationalAccess - BroadbandAccess, NationalAccess or Quick 2 Net (14.4 kbps) connection, since it has to be able to establish communication with the Venturi compression servers on the Verizon Wireless network. These servers are not accessible from the Internet, your corporate network or from Wi-Fi connections.
- The "V" not spinning is also normal when using Virtual Private Networking (VPN) to connect to your corporate network as this prevents communication with the Venturi compression servers.
- For more details see section on Venturi Instructions.
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