How to Use Guide: VZAccess Manager - Troubleshooting

Troubleshooting VZAccess Manager and Wi-Fi Devices

When installing VZAccess Manager, it was not able to find the Wi-Fi device.

• Verify that the client that came with the Wi-Fi device can talk to it. If it can't, contact the Wi-Fi device manufacturer for assistance getting it to work with the client it comes with. Then try VZAccess Manager again.
• Check with the Wi-Fi device manufacturer to see if newer drivers are available. If they are, download and install them.
• If using a Wi-Fi PC Card, try removing it and reinserting it.
• On Windows 2000 and XP, this can happen if you do not have administrative rights. Check with your IT department, if you have one, to see if they limited your user rights. If they have, you will need their assistance to run the setup wizard with administrative rights. You can access the setup wizard from VZAccess Manager's main screen by selecting "Tools," "Run Wizard."

When installing VZAccess Manager, a dialog appeared stating that a feature in the Cisco® Aironet® Client needed to be enabled.

• A simple configuration change is required to the Cisco® Aironet® Client to allow VZAccess Manager to work properly. Select, "Start," "Programs," "Cisco Systems," "Aironet Client Utility (ACU)," "Select Profile," then select "Use Another Application to Configure My Wireless Settings," and "Apply."

When installing VZAccess Manager, a dialog appeared stating "You will need to upgrade your Wi-Fi card drivers before running this program. . ."

• Check with the Wi-Fi device manufacturer to see if newer drivers are available. If they are, download and install them.

I get connected, but I can't get to any websites.

• If you are using VPN (Virtual Private Networking) you may require proxy settings to access the Internet when Wi-Fi connections. To see if this is the case, disconnect from your VPN and see if you can access the Internet directly. Also if you are not using VPN and you have proxy settings set, they will prevent you from accessing web pages. For additional information see Turning Proxy Settings On and Off.
• If you are using a PC provided by your employer, it's possible they might be using Microsoft's Winsock Proxy or a similar program that enforces Proxy settings without having to enter any proxy settings in your web browser. If this is the case you would only be able to access the Internet when using VPN. To access the internet directly you would have to disable the Winsock Proxy. Usually these applications have an icon in Control Panel that allows turning them on and off. Check with your Network Administrator if you think this might be the case.
• An application may be causing a conflict with the Venturi compression software. If you just installed an application temporarily uninstall it and see if normal operation returns. For details on resolving problems with Venturi see the Venturi Troubleshooting section. Venturi is not used for the Wi-Fi connections but a conflicting application might prevent access to web pages.

I'm unable to connect using Wi-Fi.

• A low signal can cause this. Try moving within the Wi-Fi hot spot to improve your signal and try connecting again.
• This can happen when your computer fails to successfully obtain an IP address. Try performing a release and renew by selecting the following from VZAccess Manager's main screen: "Session," "Statistics," "Wi-Fi" tab. The "Address type" should show "Assigned by DHCP." If it shows "Automatic Private Address" you have not been assigned an IP address from the Wi-Fi network. Select "Release," then "Renew."
• Try selecting "Disconnect" and then connect again.

I can receive email but cannot send email using my email program.

• Some Internet Service Providers require that you be connected through them to access their mail server to send email. See section on Email Options.

I connected OK, everything was working, and then everything stopped working.

• A low signal can cause this. Try moving within the Wi-Fi hot spot to improve your signal and try connecting again.
• If necessary, try disconnecting and reconnecting.

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