How to Use Guide: VZAccess Manager - Troubleshooting

• Try powering the wireless phone OFF, then ON again. If using a PC Card you can remove it and reinsert it. Then try to establish your session again.
  
  
• Raise the antenna on your wireless phone, and verify that there is a "D" on the display to indicate digital coverage. If you are not within the digital coverage area, wait until you are back in the Verizon Wireless digital coverage area to place your call.
  
  
• Note: There is a known issue with some Kyocera 2035s, which will cause this symptom if you receive or miss a call then connect the wireless phone to your PC and attempt to use your Quick 2 Net (14.4 kbps) connection. Powering the wireless phone OFF and then back ON will reset the phone, allowing you to use it. If you take the wireless phone in for service, the phone's software can be upgraded to the latest version to resolve this issue.
  
  
• If you are using a NationalAccess capable wireless phone and cable, verify the serial port speed setting on the phone is set to 19,200 or 115,200. If your serial port supports 115,200 or 230,400, VZAccess Manager will automatically set the phone to the best speed setting. See your wireless phone's manual for instructions on how to do this. If your wireless phone does not have a speed setting, power it OFF, then ON again.
  
  
• If using a USB cable, be sure you connected it to the same port it was connected to when you configured VZAccess Manager. You can reset the USB drivers by unplugging and reconnecting the USB cable. If necessary, from VZAccess Manager's main screen you can select "Tools", "Run Wizard" to run the setup wizard again to redetect and configure the phone.

Venturi stopped working after I installed software provided by my service manufacturer.

• The Venturi compression software is configured to be turned on and off by the VZAccess Manager when using the NationalAccess - BroadbandAccess, NationalAccess, or Quick 2 Net (14.4 kbps) connection. Verizon Wireless only supports VZAccess Manager and does not support application software that may be provided by the device manufacturer.

Every time I try to establish a NationalAccess - BroadbandAccess or NationalAccess connection, it fails.

• Most likely, you are outside of NationalAccess and BroadbandAccess coverage. If this is the case, you can try the Quick 2 Net (14.4 kbps) connection.
  
  
• If you feel you may have incorrectly entered your wireless telephone number during initial setup, from the menu bar select "Options" and then "Run Wizard." After the wizard finishes, try connecting again.

After installing Venturi or another application I can no longer browse web pages connected to any network or I get a blue screen on start up.

• Typically this is caused by an existing conflicting application that is using a feature from Microsoft called Layered Service Provider (LSP), sometimes also referred to as transparency. Venturi uses LSP by default but can be reconfigured to eliminate the use of LSP to resolve the conflict. Click here for detailed instructions on how to do this.

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