How to Use Guide: VZAccess Manager - Troubleshooting

• If using a wireless phone and cable, check the battery strength indicator on the display of your wireless phone. Low power may cause loss of signal.
  
  
• Raise the antenna on your wireless phone, and verify that there is a "D" on the display to indicate digital coverage. If you are not within the digital coverage area, wait until you are back in Verizon Wireless digital coverage to place your call. Try to connect again.
  
  
• Try powering the wireless phone OFF, then ON again. If using a PC Card you can remove it and reinsert it. Then try to establish your session again.

My connection fails, and I am getting a "Signal Faded" message on the display of my wireless phone.

• Raise the antenna on your wireless phone, and verify that there is a "D" on the display to indicate digital coverage. If you are not within the digital coverage area, wait until you are back in the Verizon Wireless digital coverage area to place your call.
  
  
• Try to establish your session again.

My communication software shows that I am connected, but my wireless phone does not.

• Depending on your device and your NationalAccess or BroadbandAccess plan, your data session may disconnect during a dormant state. See your Calling Plan brochure for details. Select disconnect, then connect again.
  
  
• Your call may have been disconnected due to a network anomaly. Disconnect and try to establish your session again.
  
  
• If you are unable to establish a session using the NationalAccess - BroadbandAccess or the NationalAccess connection, try the Quick 2 Net (14.4 kbps) connection. Note: Quick 2 Net and Dial Up connections may be charged differently than NationalAccess or BroadbandAccess sessions. Please check your Calling Plan brochure for details.

I get disconnected while using Mobile Office, or while dialed in to my corporate network.

• Raise the antenna on your wireless phone, and verify that there is a "D" on the display to indicate digital coverage. If you are not within the digital coverage area, wait until you are back in the Verizon Wireless digital coverage area to place your call.
  
  
• Check the battery strength indicator on the display of your wireless phone. Low power may cause loss of signal.
  
  
• Try to establish your session again.
  
  
• Make sure the data cable between your wireless phone and your computer is securely connected to both devices.
  
  
• Your corporate network or Internet service provider may have disconnected you. If the problem persists, contact your Internet service provider or corporate network administrator for support.
  
  
• Check your application software setup to see if it has an inactivity timeout. Increase the timeout to match your needs.

When I launch VZAccess Manager:

1. My wireless phone powers off.
   
   
2. The levels reported for Battery or Signal level are incorrect.

• Some wireless phones do not support the commands used to determine the battery and signal levels. If the display of the phone differs with what is displayed in VZAccess Manager use the information displayed on the phone.
  
  
• You can set VZAccess Manager to display the PC's battery level instead of the battery level of the wireless device. This will resolve the powering off issue if it is occurring. See WWAN Specific Settings.
  
  
• Also keep in mind the battery levels in VZAccess Manager cannot update when the wireless phone is in use. The default setting is to query the wireless phone when the program starts, right before you establish a session and when you disconnect. So the levels are a snapshot; they do not constantly update. You can refresh the levels when you are not in a session by selecting "Tools," "Refresh Signal Levels" from VZAccess Manager's main screen.

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