Calling Features: Total Equipment Coverage

Description

Total Equipment Coverage* offers complete protection for your wireless equipment. It combines the benefits of Asurion’s Wireless Phone Protection with the Verizon Wireless Extended Warranty program. If your device or covered accessories are inoperable for any reason-lost, stolen, accidentally damaged, or malfunctioning-you are covered.

• Phones**
  • $5.99 per month per covered phone.
  • $39 non-refundable deductible per approved claim.
• Advanced Devices**
  • $7.99  per month per covered device.
  • $89 non-refundable deductible per approved claim.
• For a list of equipment in the Phones and Advanced Devices programs, please visit Asurion's website or call Asurion at (888) 881-2622.

Asurion Wireless Phone Protection*  Asurion, a third-party licensed insurance agency, provides insurance coverage for your wireless device and certain standard accessories. If your device is lost, stolen or accidentally damaged (including liquid and physical damage), you may file your claim with the insurance agency within 60 days of the incident and the device will be replaced upon claim approval. To make an insurance claim online or to obtain Asurion’s Wireless Phone Protection Brochure (all terms and conditions), please visit Asurion's website or call Asurion at (888) 881-2622.  Asurion Wireless Phone protection is part of the Total Equipment Coverage bundle or sold separately.

• Phones**
  • $4.49 per month per covered phone.
  • $39 non-refundable deductible per approved claim.
  • Equipment maximum limit: $250 per completed claim.
• Advanced Devices**
  • $6.00 per month per covered device.
  • $89 non-refundable deductible per approved claim.
  • Equipment maximum limit: $1500 per completed claim.
• For a list of equipment in the Phones and Advanced Devices programs, please visit Asurion's website or call Asurion at (888) 881-2622.
• Claim Limits: 2 Claims in a 12-month period (In New York, 2 claim limit is per policy year).
• Asurion may fulfill claims with new or remanufactured equipment. In general, claims are fulfilled with the same make and model you claim. If this is not possible, a like-kind make and model will be substituted. Color, feature and accessory compatibility are not guaranteed.
• Cancellation Policy: You may cancel your coverage at any time and receive a pro-rated refund of your unused premium.

Extended Warranty*  provides convenient coverage against any mechanical or electrical malfunctions and manufacturer defects after the manufacturer's warranty expires. The customer receives the same model (reconditioned) as the customer’s defective device, or if the same model is not available – a comparable model. The cost is $1.99 monthly per device.  Verizon Wireless Extended Warranty is part of the Total Equipment Coverage bundle or sold separately.

*Total Equipment Coverage and Extended Warranty not available in Florida. Florida customers receive extended warranty coverage under the Asurion Wireless Phone Protection policy.

**Effective 5/17/2009, with all new device activations and new device upgrades.  Until you upgrade to a new device, the existing monthly fee and deductibles remain in effect.

Extended Warranty Terms and Conditions

How to Get It

For any of these programs, Verizon Wireless customers can only enroll within 30 days of the following:

• New account activation with new equipment.
• Upgrade with new equipment purchase.
• To enroll in any of these programs, customers should contact Verizon Wireless Customer Service at (800) 922-0204 or visit any Verizon Wireless retail store location; or to enroll in the Asurion Wireless Phone Protection program only, customers should call Asurion at (888) 881-2622.

How to Use It

Extended Warranty:
If you are enrolled in either the Total Equipment Coverage or the Extended Warranty program, call (866) 406-5154 (toll free from a landline phone) and we'll diagnose the issue with you right over the phone. You may also visit any Verizon Wireless store to diagnose and address the problem with your wireless device.  Defective devices under the manufacturer’s warranty will be replaced for free with a certified like-new device.  Just contact Verizon Wireless at (866) 406-5154.

Asurion Wireless Phone Protection:

• First - If your equipment is lost or stolen, sign in to My Verizon online, and choose the 'Suspend/Resume Service' link under Quick Links on the overview page. You will then be guided through the steps to either Suspend or Resume your service.  [You can also dial (800) 922-0204 (from any phone) and complete this task via our Interactive Voice Response (IVR)].
• Next you will need to file an insurance claim:
  • The fastest and easiest way to file is online at www.phoneclaim.com/verizon or through My Verizon.
  • You can also contact Asurion Customer Care at (888) 881-2622.

Top Questions

1. How do I replace my lost, accidentally damaged or stolen wireless device if I have equipment protection?
2. I have Total Equipment Coverage or Extended Warranty - What do I do if my device has an electrical or mechanical malfunction or manufacturer’s defect?
3. How do I replace my lost/stolen/damaged or malfunctioning wireless device if I am not enrolled in any of the Equipment Protection Programs?
4. Does Verizon Wireless offer Total Equipment Coverage against lost/stolen/damaged and malfunctioning equipment?
5. How quickly will I receive my replacement device?