Calling Features: Call Waiting

Description

This feature lets you know when another caller is trying to reach you while you're on another call. You will hear a short tone. After you hear the Call Waiting tone, you'll have approximately 30 seconds to answer before the second caller hears a standard message or is forwarded to your Voice Mailbox. If you answer the call, airtime and other usual charges will apply to both calls until you end one call.

How to Get It

Call Waiting is an included feature that is typically added to your account when you first activate service. if you wish to confirm you have this feature, sign in to My Verizon and select "My Plan", then select "Add/change features".

How to Use It

To Initiate Call Waiting:
When you're on the line and a second call comes in, you'll hear a tone to let you know you have another call. When that happens, you have three choices:

1. Put the first call on hold by pressing SEND. You'll automatically be connected with the second call. To return to the first call: Press SEND again. To switch between the two calls: Press SEND.
2. Or, end the first call by asking the first caller to hang up. This automatically connects you to your waiting call.
3. Or, ignore the Call Waiting tone. After 30 seconds, the waiting caller will hear a message indicating that you're not available, or will be forwarded to your voice mailbox if you subscribe to a messaging service.

To Cancel Call Waiting:
Before a call, dial *70 + the 10-digit number you are calling + SEND.

Top Questions

1. How does Call Waiting work?
2. Why doesn't my Call Waiting work?
3. How is Call Waiting billed?
4. Where will Call Waiting work? Will it work when I am roaming?
5. Can I disable Call Waiting?