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Worry Free Guarantee®

General Information

1. What is the Verizon Wireless Worry Free Guarantee®?
2. Why does Verizon Wireless have a Worry Free Guarantee?
3. Based on the Worry Free Guarantee, what can a consumer expect from Verizon Wireless?
4. Can you tell me more about changing calling Plans?
5. What does it take to get a free device every two years?
6. I'm concerned about buying new equipment and being dissatisfied after I open the package.

My Verizon and the My Verizon Advantage

1. What is My Verizon?
2. What is the My Verizon Advantage?
3. How do I sign up for the My Verizon Advantage?

Backup Assistant^SM

1. What is Backup Assistant?
2. Are all phones eligible to have Backup Assistant?
3. How do I sign up for Backup Assistant?
4. If I am currently a My Verizon customer and already have Backup Assistant do I need to call to get the monthly subscription fee waived?

Annual Upgrade

1. What do I have to do to get a new phone with Annual Upgrade?
2. Is this replacing New Every Two?

Minute Check Alerts

1. What is a Minute Check alert?
2. How often will I receive Minute Check alerts?

General Information

1. What is the Verizon Wireless Worry Free Guarantee®?
   • You'll enjoy America's largest, most reliable wireless network. We test and improve our network every day so you get the best service on America’s largest, most reliable voice and 3G data network.
   • You can change your plan at any time with no fee or contract extension. As your needs change, you can move to any current plan without paying a fee or extending your contract.
   • You'll get our 30 day Satisfaction Guarantee. At Verizon Wireless we stand behind our service. If you're not completely satisfied, you can return your device and cancel service within 30 days of activation and pay no early termination fee.
   • You can get a free device every two years with New Every Two®. Sign up for a two year plan of at least $34.99 and qualify for a free device, up to $30 or $50 in value depending on your plan, with a two year contract renewal. You can also transfer your New Every Two credit to another line on your account.
   • You'll enjoy exceptional customer service with our team of certified wireless experts. We're here to help when and how you need it. Come into any Communications Store, or for 24/7 assistance call us or go online.
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2. Why does Verizon Wireless have a Worry Free Guarantee?
   The number one question most people have when they purchase a new product or when they do business with a company for the first time is what happens after the sale. It is a concern reiterated almost universally by consumers who are tired of finding out after the fact that the company with whom they have chosen to do business is not interested in their problem when something goes wrong.
   
   The Worry Free Guarantee is our customer commitment that solidifies how Verizon Wireless does business nationwide. The Worry Free Guarantee is multifaceted, but the core of the message is that customers who choose Verizon Wireless are getting a commitment that we will stand behind the products and equipment we sell.
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3. Based on the Worry Free Guarantee, what can a consumer expect from Verizon Wireless?
   The Verizon Wireless Worry Free Guarantee shows our commitment to customers. This guarantee focuses on:
   • Placing customers first.
   • Our commitment to meeting customer expectations.
   • Taking the worry out of signing up for Verizon Wireless' products and services.
   • Making a commitment to stand behind our products and services.
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4. Can you tell me more about changing calling Plans?

   You have the option to change to any current Plan at any time without extending your contract or paying an additional fee. Some Plans require specific equipment. Acceptance of a promotion may require a new one- or two-year agreement. Customer will be limited to two plan changes per billing cycle.

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5. What does it take to get a free device every two years?
   Sign up for a two year plan of at least $34.99 and qualify for a free device after 20 months, up to $30 or $50 in value depending on your plan, with a two year contract renewal. You can also transfer your New Every Two credit to another line on your account.
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6. I'm concerned about buying new equipment and being dissatisfied after I open the package.
   Your satisfaction is guaranteed on any equipment you purchase from us.  If you're dissatisfied for any reason, you can return any equipment you purchase from us within 30 days.  See our return policy.
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My Verizon and the My Verizon Advantage

1. What is My Verizon?

   My Verizon is part of Verizon Wireless' ongoing commitment to delivering customer satisfaction. My Verizon is Verizon Wireless' online account management and customer service tool, providing customers with 24x7 online access to all their billing, payment and account-related information, so customers can manage their Verizon Wireless account relationship quickly and easily. My Verizon offers customers the ability to view and pay bills online, check account balances, change addresses, track airtime usage, analyze monthly spending trends or change account features.

    

   New and existing My Verizon customers can set up personalized alerts to notify them of specific account and billing activity. Once registered, customers will receive free TXT messages on their TXT Messaging-capable phones with Bill Ready, Payment Confirmation or Change Features and Address information.

    

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2. What is the My Verizon Advantage?

   Customers who register as the Account Owner in My Verizon get the added benefits of the My Verizon Advantage:

   • You’ll receive a waiver of the monthly subscription fee for Backup Assistant so you never have to worry about losing your phone’s contact list. Backup Assistant will let you automatically retain a copy of your saved phone numbers to a secure website, so they’re available if you lose or upgrade your phone. All lines on your account receive this waiver when the Account Owner is registered.
   • You can get a new phone every year with Annual Upgrade. Sign up for a 2-year agreement on a calling plan of at least $49.99 and you can purchase a new phone at its promotional price through My Verizon every year with a 2-year renewal (upgrade fee may apply).
   • If you're using more minutes than your calling plan includes, we’ll let you know with Minute Check. Minute Check will periodically notify you through My Verizon if you are exceeding your plan allowance and let you know of other calling plan options that may save you money.
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3. How do I sign up for the My Verizon Advantage?
   Simply register for My Verizon as the Account Owner and you will receive the My Verizon Advantage benefits.
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Backup Assistant^SM

1. What is Backup Assistant?
   Backup Assistant safeguards your mobile phone's address book and automatically saves a copy of the names, phone numbers, and email addresses stored in your phone. You can also view, print, add, delete and edit your contacts online. If you lose, damage, or upgrade your phone, Backup Assistant will restore your contact list to a new or replacement phone.
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2. Are all phones eligible to have Backup Assistant?
   Backup Assitant requires the phone to be Get it Now and Backup Assistant capable. Check Tools & Applications to confirm of your phone is Get it Now and Backup Assistant capable.
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3. How do I sign up for Backup Assistant?

   Backup Assistant is a service that is available via the Backup Assistant application. Using your cell phone, you can register through Get It Now. You will be asked to accept a $1.99 monthly subscription fee. That monthly fee will be waived, and you will not see a charge for this service on your bill, as long as the Account Owner remains a My Verizon member. When downloading Backup Assistant, usage charges apply (airtime or data, depending on your plan). Standard Text Messaging rates apply when you initiate contacts synchronization from the Backup Assistant website. 

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4. If I am currently a My Verizon customer and already have Backup Assistant do I need to call to get the monthly subscription fee waived?
   No, our systems have been updated to remove the monthly charge if the Account Owner is already enrolled in My Verizon. All lines on the account that subscribe to Backup Assistant will have the fee waived and you will no longer see the subscription charge on your monthly statement.
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Annual Upgrade

1. What do I have to do to get a new phone with Annual Upgrade?
   You must be registered for My Verizon, be on a calling plan of $49.99 or higher and have completed at least 1 year of a 2-year contract and agree to renew for an additional 2 years in order to get a new phone at a promotional price. It’s as easy as that.
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2. Is this replacing New Every Two?
   No, Verizon Wireless is providing an additional program to upgrade your phone. By taking advantage of the Annual Upgrade, however, your New Every Two calendar will restart.
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Minute Check Alerts

1. What is a Minute Check alert?
   If you’re using more minutes than your calling plan includes, we’ll let you know with a Minute Check alert.
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2. How often will I receive Minute Check alerts?
   Your voice overage charges will be reviewed at least four times a year to determine if you are using more minutes than your calling plan includes. Once you receive a Minute Check Alert it will stay on your My Verizon Overview page for up to 30 days, or until you click on the informational icon.
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