Answers to FAQs

PRL (Preferred Roaming List)

1. Why do I need to perform this update on my wireless phone?
2. What are the steps I need to take to complete this update?
3. What if the update fails to complete successfully?
4. What benefits will this update provide?
5. How often do I need to perform this update?
6. How much will this *228 call cost me?
7. When can I perform this update?

1. Why do I need to perform this update on my wireless phone?
   By performing this update your phone will stay on the Verizon Wireless network and/or digital service whenever possible. Also, for most price plans after 2/1/2002 the phone roam indicator will turn off/on in accordance to the price plan you have chosen.
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2. What are the steps I need to take to complete this update?

   The following are the steps you need to take to complete the update:

   1. Power on your Verizon Wireless phone.
   2. Dial *228 from your home digital coverage area, followed by the SEND key.
   3. When prompted, press option #2, to update your phones roaming capabilities (This process may take up to 2 minutes).
   4. Once completed, a confirmation message will be played, and a message will display on the phone screen.
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3. What if the update fails to complete successfully?
   If for some reason the update does not complete successfully, please try again at a later time. If the problem persists, your phone may not be capable of this update process.
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4. What benefits will this update provide?
   Benefits of this update include a roaming indicator that will reflect the price plan you have chosen (available on most price plans after 2/1/2002).
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5. How often do I need to perform this update?
   This update should be performed every three months, and/or after changing price plans.
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6. How much will this *228 call cost me?
   This call is offered FREE of airtime charges from Verizon Wireless.
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7. When can I perform this update?
   You may perform this update at your convenience. This FREE software update is available to you 24 hours a day, seven days a week!
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