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What features are available with my Verizon Wireless EasyPay service?
Verizon Wireless EasyPay customers can enjoy Voice Mail, TXT Messaging, Caller ID, Call Forwarding, Call Waiting, 3-Way Calling and No Answer / Busy Transfer. Some features may not be available in all areas. Airtime and other charges will be incurred when using these features.
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How do I set up and access my Voice Mail?
Press *86 SEND, and then follow the prompts. Some locations may require you to press # immediately when the greeting begins to set up your voice mail.
Note: Not available in some areas. Airtime and other charges will be incurred when using this feature from your Verizon Wireless phone.
You can access your Voice Mail by pressing *86 SEND from your Verizon Wireless phone or by calling your mobile number from any touchtone phone, and pressing # and entering your Voice Mail password.
Voice mail set-up and retrievals are billed at regular prepay rates and will deplete minute allowances when calling from your Verizon Wireless phone.
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How many Voice Mail Messages will my mailbox hold?
Your Voice Mail box holds up to 20 messages, up to three minutes in length, for up to twenty-one days. If your mailbox is not set up within 45 days, it may be deleted and have to be re-added. To re-add your voicemail box, please call Customer Service at (888) 294-6804 and a representative will be happy to assist you.
Note: For EasyPay customers, Unlimited Mobile to Mobile calling does not apply to voice mail set up and retrievals.
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Where is Caller ID available?
Caller ID is available in most Verizon Wireless Markets.
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What is 3-way Calling and how do I use it?
You can talk with two people at the same time with a three-way conversation on your Verizon Wireless phone. Airtime and other charges, which may include toll or long distance charges, will apply for all simultaneous calls until you end one call. Airtime applies to all simultaneous calls and to forwarded/transferred calls even if you send the call to wireline telephones.
3-Way Calling Feature Instructions
To Initiate 3-Way Calling:
- While on the first call, dial the 10-digit number of the second person.
- Press SEND. The first person is automatically put on hold while the call is made.
- When the second person answers, press SEND to create a conference call.
- If the second person does not answer, press the SEND key twice to end the connection and go back to the first person.
- To end both conversations completely, press the END key.
To Initiate 3-Way Calling with PIN:
- Press CLEAR.
- Dial the second person's 10-digit telephone number.
- Press SEND.
- Enter the PIN.
- Press SEND, and then press SEND again to connect all three people once the party has answered.
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What is TXT Messaging and how do I send a TXT Message?
TXT Messaging is available to Verizon Wireless EasyPay customers in most areas. This feature allows you to send quick TXT Messages to and from your Verizon Wireless phone to other wireless phones or Internet email addresses. In order to use the service, you'll need to have a 2-way messaging-capable phone. Messages can be up to 160 characters total (including 'to' email address, message content, subject line, and call back number). There is no monthly fee for the service and each TXT Message is only $0.10 per message sent/received. You can also TXT Message internationally to Mexico, Canada and Puerto Rico for the same low rate.*
Sending a TXT Message is simple, and the basic steps are the same with any 2-way messaging-capable handset.
- From the main menu, select "Messaging".
- Select "New TXT MSG".
- Enter the 10-digit wireless number or Internet email address of the recipient.
- Compose your message.
- Press SEND.
The exact steps for sending a TXT Message will depend on your specific phone model so check your phone's user guide for details. Your telephone number will always be sent to the destination, even if you use Caller ID blocking options for voice calls.
*Coverage and service is not available in all areas.
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What is Picture and Video Messaging and how does it work?
Picture and Video Messaging lets you send and receive pictures and videos with your compatible Verizon Wireless camera/video messaging phone. Picture and Video Messages are charged at $0.25 per message sent and received, including messages to and from participating carriers in Canada, Mexico and Puerto Rico. Picture and Video messages sent to and received from participating carriers in Trinidad and Tobago are charged at $0.50 per message sent and $0.25 per message received.
For directions on how to use Picture and Video Messaging with your wireless phone, please visit our Data Technical Support and select your phone.
Note: Where available. Picture and Video Messages may be sent to AT&T, U.S. Cellular, Leap Wireless, Cricket and Verizon Wireless customers' phones. The message recipient's ability to view pictures or videos on their phone's screen depends on their phone model and software.
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Are Messaging Bundles available on the EasyPay Plans?
Yes. Verizon Wireless offers two messaging bundles for EasyPay customers.
- For $20 Monthly Access, EasyPay customers get Unlimited Messaging* to anyone on any network in the U.S. from within the EasyPay Plans Rate & Coverage Area.
- For only $10 Monthly Access, EasyPay customers can get Unlimited Text, Picture, and Video Messages with any other Verizon Wireless customer from within the EasyPay Plans Rate & Coverage Area. PLUS get 250 additional messages* to be used when sending and receiving Text/Picture/Video Messages with non-Verizon Wireless customers or when sending and receiving instant messages, text alerts and emails.
*Additional and Unlimited Messages apply when sending and receiving (i) Instant Messages, Text Alerts and Picture and Video Messaging Portal Messages; (ii) Messages with non-Verizon Wireless customers in the U.S. or participating networks in Canada, Mexico and Puerto Rico; or (iii) via e-mail. Unlimited messages also include Mobile to Mobile Messages with Verizon Wireless customers. For additional Messages, overage messaging rates default to those of your calling plan. Premium Messaging programs and International Messaging not included.
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How do I add a Messaging Bundle to my account?
There are 3 ways an EasyPay customer can add a Messaging Bundle to his or her account. Here’s how:
- My Verizon online – Register and login and select the Add/Remove Features link.
- My Account on your phone – Press up on the 4-way directional key and select My Features (Mobile Web 2.0 capable phone required).
- Dial *611, select Additional Options, then select the option for calling plans and features and follow the prompts for changing optional features.
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How am I charged for a Messaging Bundle?
When the Messaging Bundle subscription is added to your account, the monthly charge will be immediately deducted from your account balance. The subscription and charges will renew automatically every 30 days. If you do not have sufficient funds in your account at the time of renewal, messages will be charged at the rates in your Calling Plan. Once sufficient funds are added, your subscription and charges will be renewed, and you will be assigned a new renewal date that is 30 days later.
Upon unsubscribing from a Messaging Bundle, you will still have use of that bundle until its expiration date. If you re-subscribe before the expiration date, the original bundle will resume and you will not be charged until the expiration date. If you re-subscribe after the original bundle’s expiration date, a new bundle will be provisioned and you will be charged at that time.
You can subscribe to only one Messaging Bundle at a time. If you have a Messaging Bundle and try to change to or add another one, the original bundle will drop off your account at its expiration date, and the subscription and charges for the new bundle will begin on the date the bundle is added.
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What is Get It Now?
Get It Now is a great service that lets you personalize your Verizon Wireless phone with new Ringtones, wallpaper and games. Get It Now also lets you stay tuned to your local, national and worldwide events as well as sports, weather and traffic news. Visit Get It Now website.
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What is Mobile Web 2.0?
The information you want when you want it! Read, send email and Instant Message using Yahoo., America Online. and MSN.. View the latest web content such as news, weather, sports and more. Visit Mobile Web site.
Unlimited use for just $0.99 per day only on days you use it. Not all content providers are available on all wireless devices. Get It Now-capable phone required for Mobile Web.
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What is Call Waiting and how do I use it?
This feature lets you know when another caller is trying to reach you while you're on another call. You will hear a short tone. After you hear the Call Waiting tone, you'll have approximately 30 seconds to answer before the second caller hears a standard message or is forwarded to your Voice Mailbox. If you answer the call, airtime charges will apply to both calls until you end one call.
To Initiate Call Waiting:
When you're on the line and a second call comes in, you'll hear a tone to let you know you have another call. When that happens, you have three choices:
- Put the first call on hold by pressing SEND. You'll automatically be connected with the second call. To return to the first call: Press SEND again. To switch between the two calls, press SEND.
OR
- End the first call by asking the first caller to hang up. This automatically connects you to your waiting call.
OR
- Ignore the Call Waiting tone. After 30 seconds, the waiting caller will hear a message indicating that you're not available, or will be forwarded to your voice mailbox if you subscribe to a messaging service.
To Cancel Call Waiting:
Before a call, press *70 + the 10 digit number you are calling + SEND.
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What is Call Forwarding and how do I use it?
With Call Forwarding, you can forward your calls to another phone number, including your home or office number. Your Verizon Wireless phone will not ring until you deactivate the service. Airtime applies to forwarded/transferred calls even if you send the call to wireline telephones. When forwarding calls to phone numbers outside your local calling area, you'll be billed for any toll, long distance, and airtime charges incurred. Additional per-minute charges may apply to all forwarded calls.
This feature is also known as "Immediate Call Forwarding".
Call Forwarding Feature Instructions
To Activate:
- Press *72.
- Enter the phone number where you want calls to be forwarded. (e.g. *72-908-123-4567).
- Press SEND and wait for confirmation. You should hear a confirmation tone or a message "Your feature has been activated".
- Press END.
To Deactivate:
- Press *73.
- Press SEND and wait for confirmation. You should hear a confirmation tone or a message "Your feature has been de-activated".
- Press END.
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What is No Answer/Busy Transfer feature and how do I use it?
You can have incoming calls answered by another phone whenever your Verizon Wireless phone is busy or remains unanswered after three or four rings. With this option, you're Verizon Wireless phone will ring unless you're on the phone. Airtime applies to transferred calls even if you send the call to wireline telephones.
No Answer/Busy Transfer Feature Instructions
To Activate No Answer / Busy Transfer:
- Press *71 and the 10-digit number you want the calls forwarded to.
- Press the SEND key and wait for the confirmation tone.
To Deactivate No Answer / Busy Transfer:
- Press *73 SEND and wait for the confirmation tone.
Outbound calls can still be made while No Answer/Busy Transfer is activated. When activated, an incoming call will ring several times, giving you the chance to answer the call. If you are on the phone or choose not to answer, the incoming call will be automatically forwarded to the destination phone number.
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Can I call directory assistance (411 Connect) from my Verizon Wireless EasyPay Plan phone?
Yes. For directory assistance, press 411 SEND from your phone. A live operator will assist you when you request numbers, addresses and information for anything from restaurants and movies to the nearest florist. Calls to 411 Connect are $1.49 per call plus airtime.
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Can I use my Verizon Wireless EasyPay phone to make International calls?
Yes, you can direct-dial international calls to many countries from your EasyPay phone. The international calling rates are listed below. In some markets, you may have to contact Customer Service and specifically request it.
- Puerto Rico: no extra charge
- $0.10 / min to Mexico landline numbers
- $0.29 / min to Mexico wireless numbers, Canada, Guam, U.S. Virgin Islands, and Saipan
- $1.49 / min to other available locations
Unfortunately international networks can change frequently, so certain locations may not be available at all times and the pricing is subject to change without notice. For the most updated information, visit International Dialing for locations & available pricing.
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How do I know if the country I want to call is "restricted?"
The list of authorized and restricted countries change frequently. If you attempt to directly dial an international number from your cellular phone and get a restricted or blocked country message, you can still place the call using a calling card. The restriction is limited to direct-dialing only.
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How do I place an international call from my Verizon Wireless Phone?
Direct-dial international calls are placed in a similar manner to domestic long distance calls. An international phone number is generally made up of a country code, a city code and the local exchange number.
To place a call outside of the US, you must start with 011. Next, you must use the country code, and then the number you wish to reach. You can find a list of country codes on the International Dialing page.
For example, if you would like to call a number in France, first use 011, then the country code 33, then you enter the phone number and then press SEND.
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Can Prepay subscribers get V CAST Music?
Yes. Songs may be purchased via V CAST Music capable devices for $1.99 or you may choose to purchase via the V CAST Music online store for 99¢ per song. An additional 99¢ service fee will be charged with the first song purchased from your phone in any 24 hour period. The price for each song is presented on your phone’s screen before you purchase. You’ll receive two copies of the song when you purchase from your phone: one copy is sent to your phone and another copy is sent to your account in the V CAST Music online store for downloading on your PC. Individual song prices are posted in the online store. Albums downloads are only available from the PC and vary in price. Artist Alerts are available and are charged at standard text messaging rates in accordance with your calling plan.
Prepay customers will not be charged airtime for downloads, browsing, previewing and managing alerts. For more information, V CAST Music.
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