What is the Verizon Wireless Welcome Call?
When customers sign up for or change an existing Verizon Wireless service plan, they receive a Welcome Call from a Verizon Wireless customer service representative. The customer service representative reviews the service plan they have chosen, discusses features of the service and answers any questions that the customer may have.
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What options do customers have to pay their wireless bill, other than by mail?
Verizon Wireless customers can view and pay their bill online through Verizon Wireless' Green Bill. Customers can register for and access Green Bill using My Verizon, Verizon Wireless' online account management and customer service tool. Customer can access My Verizon by visiting the Verizon Wireless web site at www.verizonwireless.com. Customers can also pay their bills by calling 800-2-JOIN-IN (256-4646) or by visiting any of Verizon Wireless' 2,400 Communications Stores.
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What is My Verizon?

My Verizon is part of Verizon Wireless' ongoing commitment to delivering customer satisfaction. My Verizon is Verizon Wireless' online account management and customer service tool, providing customers with 24/7 online access to all their billing, payment and account-related information, so customers can manage their Verizon Wireless account relationship quickly and easily. My Verizon offers customers the ability to view and pay bills online through the company's Green Bill, check account balances, change addresses, track airtime usage, analyze monthly spending trends or change account features.

New and existing My Account customers can set up personalized alerts to notify them of specific account and billing activity. Once registered, customers will receive free Text Messages on their Text Messaging-capable phones with Bill Ready, Payment Confirmation or Change Features and Address information. My Verizon is available online.

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What is the My Verizon Advantage?

Customers who register as the Account Owner in My Verizon get the added benefits of the My Verizon Advantage:
- - You’ll receive a waiver of the monthly subscription fee for Backup Assistant^SM so you never have to worry about losing your phone’s contact list. Backup Assistant will let you automatically retain a copy of your saved phone numbers to a secure website, so they’re available if you lose or upgrade your phone. All lines on your account receive this waiver when the Account Holder is registered.
  - You can get a new phone every year with Annual Upgrade. Sign up for a 2-year agreement on a calling plan of at least $49.99 and you can purchase a new phone at its promotional price through My Verizon every year with a 2-year renewal (upgrade fee may apply).
  - If you’re using more minutes than your calling plan includes, we’ll let you know with Minute Check. Minute Check will periodically notify you through My Verizon if you are exceeding your plan allowance and let you know of other calling plan options that may save you money.
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Is My Verizon available in Spanish?
Yes. Verizon Wireless now offers Mi Cuenta, a Spanish version of My Verizon. Like My Verizon, Mi Cuenta provides Verizon Wireless customers access in Spanish to account information and payment tools; register to Mi Cuenta. Customers who want to view the Verizon Wireless Web site in Spanish, including Mi Cuenta, can click on the Espanol link on the top of the Verizon Wireless homepage or log on directly to the Spanish version of Verizon Wireless and then click on the Mi Cuenta option to view My Verizon in Spanish.
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How can Verizon Wireless customers reach customer service representatives?
Customer service is available by calling 800-2-JOIN-IN (256-4646) or *611 from a wireless phone. Verizon Wireless customer service representatives are professionals who are trained to help customers with any problem they may have with their wireless service or equipment.
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How many Verizon Wireless Communications Stores are there?
There are 2,400 Verizon Wireless Communication Stores located across the country including Verizon Wireless Communications Stores within Circuit City stores. The stores provides customers with face-to-face access to Verizon Wireless' highly trained customer service representatives and enables Verizon Wireless to deliver a consistent customer service experience to its customers.
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How many call centers does Verizon Wireless have?
To support the company's commitment to customer satisfaction, Verizon Wireless currently operates 33 call center locations.
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What kind of training do Verizon Wireless customer service and store representatives receive?
Verizon Wireless is committed to resolving customer issues quickly and accurately, which is why Verizon Wireless customer service and Communications store employees receive extensive training before they begin working with customers. All employee-facing representatives also participate in ongoing training, including product launch training surrounding the introduction of new products.
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How does Verizon Wireless help ensure its customer service efforts perform at the highest level?
In addition to providing extensive training to its customer service representatives, Verizon Wireless consistently runs quality checks to ensure its customer service best practices are working. One way Verizon Wireless does this is through executive shopping visits, where executives visit Verizon Wireless Communications Stores in their region to experience first-hand Verizon Wireless customer service. Similar types of quality checks are done across its call center operations.
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