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VZ Navigator^SM

General Information

1. What is VZ Navigator?
2. How can I get VZ Navigator?
3. How do I set up VZ Navigator?
4. What phones can use the new version of VZNavigator?
5. How do I upgrade to the latest version of VZ Navigator?
6. Where can I use VZ Navigator?
7. How will VZ Navigator affect my phone's battery life?
8. What are announcements?
9. How do the various Route Types differ?
10. What does (Grid) or (List) mean in the Preferences: Display Themes option?
11. How do I switch between English and Metric units?
12. How do I show/hide category icons when viewing Recent Searches or Favorites lists?
13. Can I see the GPS coordinates while viewing a location's detailed info?
14. Where can I find information about the latest version of VZNavigator?

Navigation: General Information

1. I can't hear the audio directions. Why?
2. Can I change the voice used in navigation?
3. Can I ensure that a route is traversable by truck?
4. Can I get a route for bicycling?
5. Can I get a walking path?
6. Can I tell the route to avoid highways, toll roads, and/or HOV (carpool) lanes?
7. Can I change the sort of audio prompts used during navigation?
8. How do I change the navigator volume?
9. Can I specify how soon the next turn is shown?
10. What happens if I miss a turn, or if I know a better way?
11. Can I place a call while navigating?
12. What happens if I receive a call while navigating?

Mapping

1. What is Maps?
2. Can I get a map of any address?
3. Can I pan and zoom the map?
4. What does ID - Cursor mode allow me to do?
5. Can I make the Follow Me map place the direction I'm traveling at the top?

Turn Maps

1. What are turn maps?
2. Can I show/hide the turn maps?
3. How do I make the turn map appear automatically at the turn?
4. Can I see the turn map and turn icon at the same time?

Local Search

1. What is Local Search?
2. Do I need to select a category? Can I leave it as All Categories?
3. Can I do a Local Search beginning somewhere else?
4. The place I'm looking for doesn't appear in the results of the Local Search. Why?

My Places

1. What is My Places?
2. Can I save favorite places?
3. How do I find a location that I recently looked up?

Place Messages
NOTE: Place Messaging is not available on BlackBerry

1. What is Place Messaging?
2. What is my default "Place" in the sent message?
3. How do I send a Place Message from the phone?
4. How do I clear my Inbox or Sent Messages?
5. How do I find incoming Place Messages?
6. How do I check for new Place Messages?

Privacy Settings/Enabling Location

1. What are locations privacy settings?
2. How can I tell if my phone is enabled to get my location?
3. How do I set up my location privacy setting?
4. Can I change my location privacy settings later?
5. How do I enable my phone to get my location?
6. If I turn Location On, can anyone find my location
7. If I turn Location On, will they still be able to find me if I dial 9-1-1?

Website

1. How do I log-on to VZNavigator.com?
2. What do I do on the phone to synchronize with the VZ Navigator Web Site?
3. Can I plan a trip on VZNavigator.com and send it to my phone?
4. What does "Update Phone" do?
5. What do I do if I've forgotten my password?

Troubleshooting

1. Every time I try to use VZ Navigator, it tells me that it can't get my location. Why?
2. I get an error message that says "You did not allow VZ Navigator to locate you at this time." What does this mean, and how do I fix this?
3. Every time I try to do something, I get a message saying "Do you allow VZ Navigator to locate you for 4 hours? 1. Yes, 2. No, 3. Help." What does this mean, and how do I fix this?

General Information

1. What is VZ Navigator?

   VZ Navigator is a mobile device application that allows you to get a map of a location and locate places and get directions to any destination. There are four menu options within VZ Navigator:

   1. Turn-by-turn directions with audible prompts when you are approaching a turn
   2. Local Search with the ability to search for places of interest such as restaurants, gas stations and ATMs
   3. Quick access to locations you have saved or recent location searches you have performed
   4. The ability to select a location and view maps of the selected location.
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2. How can I get VZ Navigator?
   VZ Navigator is available in the Get It Now catalog (right upward facing arrow) under the getGoing category. For BlackBerry users, VZ Navigator is available via the BlackBerry Internet Browser. A link to download the application can be found on the VZStart homepage and in the saved Bookmarks.
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3. How do I set up VZ Navigator?
   The first time you launch VZ Navigator after you download it to your phone, you will be asked to accept an End User License Agreement. After this, you will be able to establish your location privacy settings. VZ Navigator will remind you to set the Position Location function on your phone to Location On. See the instructions below to see how to change this setting.
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4. What phones can use the new version of VZNavigator?
   VZ Navigator can be used on several handsets. Check VerizonWireless for an updated list of phones that are supported by the latest version of VZ Navigator.
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5. How do I upgrade to the latest version of VZ Navigator?
   While viewing the main screen of the application, select Options (or Menu for BlackBerry users), then select Check for Updates. If a newer version is available for your handset, the application will commence updating. Otherwise, VZ Navigator will simply confirm that your version is up to date.
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6. Where can I use VZ Navigator?
   VZ Navigator will work anywhere within the Verizon Wireless National Enhanced Services Coverage Area.
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7. How will VZ Navigator affect my phone's battery life?
   The impact on the battery life is negligible; however, to optimize your battery life Verizon Wireless recommends that you use a cigarette lighter adapter when using VZ Navigator for turn-by-turn directions.
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8. What are announcements?
   Announcements notify users of new features or available VZ Navigator upgrades.
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9. How do the various Route Types differ?
   Fastest routes are selected based on estimated travel time. They are faster to drive but can be longer in distance. “Shortest” routes are selected based on total travel distance. They can take longer to drive due to speed limits. “Simplest” routes contain the fewest possible turns but may take longer to drive and may be longer in distance than other route options. From the main screen in VZ Navigator, select Options (or Menu for BlackBerry users) then Preferences. Select Navigation, then Trip Settings and Route Type to select your preference.
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10. What does (Grid) or (List) mean in the Preferences: Display Themes option?

    A Grid style display theme presents the main VZ Navigator screen as a set of icons that may be scrolled in any direction using the navigation key.

    1. To make a selection, press the OK button.
    2. A List style presents the main screen in a vertical list format. Use the arrow keys to scroll up or down and make your selection using the OK button or the right navigation key.

    NOTE: This feature is not available on BlackBerry devices.

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11. How do I switch between English and Metric units?
    1. From the main screen in VZ Navigator, select Options (or Menu for BlackBerry users).
    2. Then Preferences.
    3. Select General.
    4. Use the navigation keys (or the trackball for BlackBerry Users) to select Metric Units and select Set (Left Soft Key) so that the box next to the option is checked for Metric units and unchecked for English units.
    5. Press OK to save the setting.
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12. How do I show/hide category icons when viewing Recent Searches or Favorites lists?
    1. From the main screen, select Options (or Menu for BlackBerry users).
    2. Then Preferences.
    3. Select General.
    4. Use the up and down navigation key (or trackball for BlackBerry users) to select Show Recent/Favorite Icons
    5. Select Set so that the box next to the option is checked to show the icons or unchecked to hide them.
    6. Press OK (or the trackball for BlackBerry users) to save the setting.
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13. Can I see the GPS coordinates while viewing a location's detailed info?

    Yes.

    1. From the main screen, select Options (or Menu for BlackBerry users).
    2. Then Preferences.
    3. Select General.
    4. Use the up and down navigation key (or trackball for BlackBerry users) to select Show Place Coordinates
    5. Select Set (Left Soft Key) so that the box next to the option is checked
    6. Press OK (or the trackball for BlackBerry users) to save the setting.
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14. Where can I find information about the latest version of VZNavigator?
    Learn more about the new features of VZNavigator 4.0, including Enhanced Traffic Navigation, Movies, Events, and Weather Search.
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Navigation: General Information

1. I can't hear the audio directions. Why?
   Make sure that you increase the phone’s master volume (to increase the master volume, VZ Navigator must be off). On the Motorola v325, press and hold the button on the lower left side.
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2. Can I change the voice used in navigation?
   1. Yes. From the main screen, select Options (or Menu for BlackBerry users).
   2. Then Preferences.
   3. Select Navigation.
   4. Then Voice Type.
   5. Use the navigation key (or trackball for BlackBerry users) to select the voice you want to use
   6. Press OK to save the setting.
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3. Can I ensure that a route is traversable by truck?
   1. Yes. From the main screen, select Options (or Menu for BlackBerry users).
   2. Then Preferences.
   3. Select Navigation.
   4. Choose Trip Settings.
   5. Then Vehicle Type.
   6. Use the navigation key (or trackball for BlackBerry users) to select Truck.
   7. Press OK to save the setting.
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4. Can I get a route for bicycling?
   1. Yes. From the main screen, select Options (or Menu for BlackBerry users).
   2. Then Preferences.
   3. Select Navigation.
   4. Choose Trip Settings.
   5. Then Vehicle Type.
   6. Use the navigation key (or trackball for BlackBerry users) to select Bicycle.
   7. Press OK to save the setting.
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5. Can I get a walking path?
   1. Yes. From the main screen in VZ Navigator, select Options (or Menu for BlackBerry users).
   2. Then Preferences.
   3. Select Navigation.
   4. Choose Trip Settings.
   5. Then Vehicle Type.
   6. Use the Rocker Key to select Pedestrian. 
   7. Press OK to save the setting.
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6. Can I tell the route to avoid highways, toll roads, and/or HOV (carpool) lanes?
   1. Yes. From the main screen, select Options (or Menu for BlackBerry users).
   2. Then Preferences.
   3. Select Navigation.
   4. Choose Trip Settings.
   5. Then Avoid.
   6. Use the navigation key (or trackball for BlackBerry users) to highlight an option you want to change, and select Set to toggle the option on or off. A checked box means that your routes will be calculated to avoid that type of road.
   7. When done, press OK to save the settings.
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7. Can I change the sort of audio prompts used during navigation?
   1. Yes. From the main screen, select Options (or Menu for BlackBerry users).
   2. Then Preferences.
   3. Select Navigation.
   4. Choose Navigator Audio.
   5. Use the navigation key (or trackball for BlackBerry users) to select the sort of prompts you want to use.
   6. Press OK to save the setting.
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8. How do I change the navigator volume?
   1. From the main screen, select Options (or Menu for BlackBerry users).
   2. Then Preferences.
   3. Select Navigation.
   4. Choose Navigator Volume.
   5. Use the navigation key (or trackball for BlackBerry users) to select the desired volume level for navigator audio prompts.
   6. Press OK to save the setting.
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9. Can I specify how soon the next turn is shown?
   1. Yes. From the main screen, select Options (or Menu for BlackBerry users).
   2. Then Preferences.
   3. Select Navigation.
   4. Then scroll down to select Show Next Turn.
   5. Use the navigation key (or trackball for BlackBerry users) to select whether to always show the next turn or only show it when it’s nearby.
   6. When done, press OK to save the setting.
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10. What happens if I miss a turn, or if I know a better way?

    If you miss a turn, or if you go off route, VZ Navigator will automatically contact the server and download new directions.

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11. Can I place a call while navigating?

    Yes. At any time you can press the Send key to place a call. You can call your destination, someone in your phone book, or dial any number.

    NOTE: Navigation will be suspended during the call. At the end of the call, VZ Navigator will determine your location and will continue navigating to your destination.

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12. What happens if I receive a call while navigating?

    Navigation will be suspended during the call. At the end of the call, VZ Navigator will determine your location and will continue navigating to your destination.

    NOTE: that it may be necessary for VZ Navigator to contact the server to update the directions.

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Mapping

1. What is Maps?
   The Maps feature is accessible from the main screen of VZ Navigator. Maps provide the ability to select a location and view maps of the selected location.
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2. Can I get a map of any address?
   Yes, using Maps, you can display a map of any address within the US if it is in the VZ Navigator database.
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3. Can I pan and zoom the map?
   Yes, in VZ Navigator, you can pan the map by pressing the navigation key up, down, left or right or scrolling with the trackball (for BlackBerry users). You can zoom into the map by pressing the OK button or the trackball (for BlackBerry users), then scrolling left or right to the appropriate zoom level and pressing OK trackball (for BlackBerry users).
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4. What does ID - Cursor mode allow me to do?
   In cursor mode, you can scroll to a nearby place, and click ID to determine the address of the location you select.
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5. Can I make the Follow Me map place the direction I'm traveling at the top?
   1. Yes. From the main screen, select Options (or Menu for BlackBerry users).
   2. Then Preferences.
   3. Select General.
   4. Use the up and down navigation key (or the trackball for BlackBerry users) to select Heads Up in Follow Me.
   5. Press Set so that the box next to the option is checked.
   6. Press OK (or the trackball for BlackBerry users) to save the setting.
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Turn Maps

1. What are turn maps?
   Turn maps are detailed maps of turns provided in VZ Navigator that give you a better idea of what to expect when making a turn.
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2. Can I show/hide the turn maps?
   1. Yes. From the main screen, select Options (or Menu for BlackBerry users).
   2. Then Preferences.
   3. Select Turn Maps.
   4. Choose Download Turn Maps.
   5. Use the navigation key (or the trackball for BlackBerry users) to choose whether to use the turn maps
   6. Press OK (or the trackball for BlackBerry users) to save the setting.
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3. How do I make the turn map appear automatically at the turn?
   1. From the main screen, select Options (or Menu for BlackBerry users).
   2. Then Preferences.
   3. Select Turn Maps.
   4. Choose Show Map at Turn.
   5. Use the navigation key (or the trackball for BlackBerry users) to choose whether to automatically show the turn map when approaching a turn.
   6. Press OK (or the trackball for BlackBerry users) to save the setting.
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4. Can I see the turn map and turn icon at the same time?
   1. Yes. From the main screen, select Options (or Menu for BlackBerry users).
   2. Then Preferences.
   3. Select Turn Maps.
   4. Choose Turn Icons on Map.
   5. Use the navigation key (or the trackball for BlackBerry users) to choose whether to show the turn icon on the turn maps.
   6. Press OK (or the trackball for BlackBerry users) to save the setting.
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Local Search

1. What is Local Search?
   Local Search is a menu option accessible from within the main screen of VZ Navigator which provides the ability to search for places of interest such as restaurants, gas stations and ATMs.
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2. Do I need to select a category? Can I leave it as All Categories?

   No, you don’t need to select a specific category. If the field says All Categories, VZ Navigator will search for any place of interest with the keyword entered.

   Note: You can also search for all places near your current location by leaving the "What" field blank. To search for all places within a certain category, follow this example: To search for all nearby restaurants, highlight the Category field, scroll right to the category list and select Eating & Drinking and press OK while leaving the "What" field blank.

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3. Can I do a Local Search beginning somewhere else?
   Yes, simply enter a different location in the starting location in VZ Location. Scroll down to the Where field and then scroll right. Select the appropriate starting point.
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4. The place I'm looking for doesn't appear in the results of the Local Search. Why?
   Businesses come and businesses go. It takes awhile for the VZ Navigator database to be updated. We update the database every three months.
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My Places

1. What is My Places?
   My Places is accessible from the main screen of VZ Navigator. My Places provides quick access to locations you have saved or recent location searches you have performed.
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2. Can I save favorite places?

   Yes, VZ Navigator allows you to store your Home address and Work address within My Places. In addition, you can save any search result, or any address you enter, into your favorites by selecting Options (or Menu for BlackBerry users) and then selecting Save (or Add for BlackBerry users) to Favorites.

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3. How do I find a location that I recently looked up?
   All of your recent activities are saved in Recent Searches within My Places. They are ordered from the most recent to the least recent.
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Place Messages
NOTE: Place Messaging is not available on BlackBerry

1. What is Place Messaging?

   Place Messaging allows you to send location-enabled messages, with your own customizable text, to other Verizon Wireless subscribers.

   Meeting for dinner? Search for the restaurant and send them a Place Message with the location. If the recipient has VZ Navigator too, they can automatically get turn-by-turn audible driving directions to the destination. When using Place Messaging, you will be charged at the standard text message rate.

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2. What is my default "Place" in the sent message?
   The default for "Place" in any Message you send will be your current physical GPS location as identified by the service. To change the default setting to any other location you must go to the "Place" field and select an alternate location. If you do not want to include any location information in the text message do not send a "Place" message through VZ Navigator.
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3. How do I send a Place Message from the phone?
   1. From the main menu, select Messages
   2. Then select New Place MSG
   3. Use the navigation key to specify recipient(s). The default Place is set to your GPS location, but it can be sent to any location by right clicking and selecting your desired location (Recent Searches, Favorites, Addresses, Intersections, etc).
   4. Enter text to accompany the Place message, if desired.
   5. Press the OK button to send the message.
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4. How do I clear my Inbox or Sent Messages?
   1. From the VZ Navigator main screen, select Options (with the right soft key)
   2. Then Preferences and History
   3. Use the Navigation key to select the messages you want to clear and press OK
   4. Press Erase (the left soft key) to complete the process.
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5. How do I find incoming Place Messages?
   1. Select Messages from the VZ Navigator main menu
   2. The second option on the list, Inbox, is followed by numbers in parentheses indicating how many new messages are new and how many total messages are in your Inbox.
   3. Select Inbox to view messages.
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6. How do I check for new Place Messages?
   1. Select Messages from the VZ Navigator main menu
   2. Select Options (with the right soft key)
   3. Then choose Check New MSG.
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Privacy Settings/Enabling Location

1. What are locations privacy settings?

   The first time you launch VZ Navigator, you will be prompted to set up your location privacy settings. Location privacy settings define when and how VZ Navigator is permitted to get your location. Each location-enabled application has its own location privacy settings. Location privacy settings may be set to one of three values, Always Allow, Always Ask or Always Deny or Allow, Prompt, or Deny (for BlackBerry users). In addition, you can set up the days of the week and times of the day when VZ Navigator can get your location.

   • If the location privacy settings are set to Always Allow (or Allow for BlackBerry Users), VZ Navigator will not ask you if it can get your location. Any time you use VZ Navigator to get directions somewhere, to look for things around you or to display a map, the application will do this without asking your permission.
   • If the location privacy settings are set to Always Ask (or Prompt for BlackBerry users), then any time you use VZ Navigator to get directions somewhere, to look for things around you or to display a map, the application will ask you for permission to get your location.
   • If the location privacy settings are set to Always Deny (or Deny for BlackBerry users), then VZ Navigator will not get your location.

   For VZ Navigator, given that no one else will be able to access your location information, Always Allow (or Allow for BlackBerry users) is the recommended location privacy setting.

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2. How can I tell if my phone is enabled to get my location?

   If the location icon on the status looks like this , you phone is enabled to get your location.

   If it looks like this , your phone is not enabled to get your location and VZ Navigator will not work correctly.

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3. How do I set up my location privacy setting?

   The first time you run VZ Navigator, you will be asked to accept an End User License Agreement. After you accept it, VZ Navigator will present you with a screen where you can set up your location privacy settings.

   If you want to be able to use VZ Navigator any time, without being asked for permission to get your location, don’t make any changes on the screen and select OK. If you want to make any changes, scroll to the appropriate fields, make the changes, and then press OK.

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4. Can I change my location privacy settings later?

   Yes. You can make changes in one of two ways. First, you can download the free Get It Now application called Location Management. It is located under getGoing. Location Management will allow you to change the location privacy settings for any location-enabled application you download to your phone.

   For BlackBery users:

   1. From the BlackBerry home screen, select Options.
   2. Select Advanced Options.
   3. Select Applications.
   4. Select VZ Navigator.
   5. Press the Menu key and select Edit Permissions.
   6. Expand Connections.
   7. Select Location (GPS) and set privacy setting to Allow, Prompt, or Deny.
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5. How do I enable my phone to get my location?

   Before you use VZ Navigator, your phone’s Position Location function must be enabled. This needs to be done only once. The following steps indicate how to enable your phone’s Position Location function. Note: VZ Navigator must be off to complete the following steps:

   1. Press the OK Button
   2. Access the phone’s Settings & Tools Menu
   3. Scroll to System and press OK
   4. Scroll to Location and press OK
   5. Scroll to Location On and press Select (the right soft key). The icon on the status bar will change to .

   Note: BlackBerry users should follow the directions below to enable the phone's Position Location function.

   1. Select Options.
   2. Select Advanced Options.
   3. Select GPS.
   4. Select GPS services and change the option to Location On.
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6. If I turn Location On, can anyone find my location
   No. It does not allow anyone to locate the phone. You must still opt-in to a location application before the application can locate the phone’s location.
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7. If I turn Location On, will they still be able to find me if I dial 9-1-1?
   Yes. 9-1-1 operators will be able to locate you regardless of whether the switch is set to E911 Only or Location On.
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Website

1. How do I log-on to VZNavigator.com?
   For Verizon Wireless customers who already have a Get It Now website password, the same password may be used to log-in to VZ Navigator. Verizon Wireless customers who do not have a password, they may sign-up on VZ Navigator by clicking on the Sign-up button.
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2. What do I do on the phone to synchronize with the VZ Navigator Web Site?

   Start VZ Navigator and select My Places. The last option on the list is Sync with Web. If there are items to synchronize, the text will be in bold formatting. Select Sync with Web to perform the synchronization.

   NOTE: The above feature is not available on BlackBerry devices.

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3. Can I plan a trip on VZNavigator.com and send it to my phone?

   No. However, addresses representing origins or destinations may be sent to the phone from VZ Navigator and a trip may be planned directly on the handset.

   NOTE: The above feature is not available on BlackBerry devices.

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4. What does "Update Phone" do?

   This feature allows you to look up locations online and transfer them to your phone. Click Update Phone to synchronize locations found on the web with the places stored on your phone.

   NOTE: The above feature is not available on BlackBerry devices.

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5. What do I do if I've forgotten my password?
   Next to the Login button on VZ Navigator there is a link that says, “Forgot your password?” Click the link and a secure procedure will guide you to recovering or replacing your password.
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Troubleshooting

1. Every time I try to use VZ Navigator, it tells me that it can't get my location. Why?

   It is possible that your phone is set to get your location only when you dial 9-1-1. Look on the status bar at the top of your phone. If the icon looks like this , your phone is not enabled to get your location, and VZ Navigator will not be able to get your location. See the instructions above to see how to change this setting.

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2. I get an error message that says "You did not allow VZ Navigator to locate you at this time." What does this mean, and how do I fix this?
   This means that you are trying to use VZ Navigator outside of the timeframe contained in your location privacy settings.
   
   You can change this setting in one of two ways. On your handset, you can download the free Get It Now application called Location Management. It is located under getGoing. When you launch Location Management, you can select VZ Navigator and change the settings.
   
   NOTE: BlackBerry users can make this change in the VZ Navigator Application Permissions.
   
   Alternatively, you can log into the Location Management website from your PC. Go to My Verizon to view and change your location privacy settings. You can also access this website via a link from Get It Now.
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3. Every time I try to do something, I get a message saying "Do you allow VZ Navigator to locate you for 4 hours? 1. Yes, 2. No, 3. Help." What does this mean, and how do I fix this?

   This means that your location privacy settings are set to Always Prompt. VZ Navigator will ask you if you will allow it to acquire your current location.
   
   You can change this setting in one of two ways. On your handset, you can download the free Get It Now application called Location Management. It is located under getGoing. When you launch Location Management, you can select VZ Navigator and change the settings.

   NOTE: BlackBerry users can make this change in VZ Navigator Application Permissions.
   
   Alternatively, you can log into the Location Management website from your PC. Go to My Verizon to view and change your location privacy settings. You can also access this website via a link from Get It Now.

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