Wireless Support

Picture Messaging is the ability to take your own picture using your picture messaging phone and send it to other compatible phones as well as to any email address. You can also dress up the picture messages you send by adding additional slides and adding  text or sounds you record right on your phone to these slides. And, of course, you can also receive photos on your picture messaging phone, too.

Video Messaging is the ability to record your own 30-second video using your video messaging phone and send it to others  mobile phone numbers as well as to any email address. You can also add text to your Video message right on your phone.

Note: Video messaging phones are also picture messaging phones. Therefore, users can also capture photos and send and receive picture messages. However, not all picture messaging phones have video capture capability.

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To use picture messaging, you need to have a picture messaging phone and be provisioned for Picture/Video Messaging service.

To use video messaging, you need to have a video messaging phone and be provisioned for Picture/Video Messaging service. Users provisioned for Picture/Video Messaging service will be able to send/receive both picture and video messages. All video messaging phones will have both picture/video messaging capability but not all picture messaging phones will have video capture capability.

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Your email address is your mobilenumber@vzwpix.com.

For example: 9991234567@vzwpix.com

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Yes. Customers that do not have a picture/video messaging phone but are able to receive text messages can still be sent picture or video messages. Instead of being able to view the picture or video message on their phone, they will receive a text message telling them how to view the picture message online at the Verizon Wireless On-Line Album using a PC with an Internet connection.

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The maximum picture resolution will vary based on the mobile phone type. Please refer to the phone's user guide for information on adjusting the resolution.

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Yes. Customers that do not have a picture/video messaging phone but are able to receive text messages can still be sent picture or video messages. Instead of being able to view the picture or video message on their phone, they will receive a text message telling them how to view the picture message online at PIX Place using a PC with an Internet connection.

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Yes, provided you are provisioned for Picture/Video Messaging. Video messaging phones can send/receive picture messages as well.

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Yes you can, both to and from the following wireless carriers:

Alaska Communications Systems	Chariton Valley	Iowa Wireless	Simmetry PCS (TMP)
Alaska Wireless	Chinook Wireless (MTPCS)	Leaco Rural Telephone Co.	South Central Communications
Alltel	Cincinnati Bell Wireless	Long Lines	Sprint Nextel
All West	Copper Valley Wireless	Metro PCS	SRT Communications
AT&T	Cricket Wireless	MobiPCS	SunCom Wireless
Bluegrass Cellular	Dobson	Mojave Wireless	SureWest Wireless
Boost Mobile	Eagle Telephone / Snake River PCS	NEP Wireless	Syringa Wireless
Cambridge	Edge Wireless	Nex-Tech Wireless	T-Mobile
Carolina West	Epic PCS	nTelos	UBET Communications
CC Communications	Farmer's Mutual Telephone Co.	Nucla / Naturita Telephone Co.	Union Tel
Cell One East Texas	Farmers Wireless	Pace Cellular / Kaplan	US Cellular
Cell One San Luis Obispo	Hargray	Pioneer Wireless	Viaero Wireless
Cellular one of E. Central Illinois	Helio Wireless	Pocket Communications	Virgin Mobile USA
Cellular One of N.E. Arizona	IMMIX Wireless	Rural Cellular	West Central Wireless
Cellular One of N.E. Pennsylvania	Inland Cellular	Silver Star PCS	XIT Communications

*NOTE: With regard to video messages, AT&T will only accept video messages with file sizes of 100Kb or less. If this size is exceeded, AT&T will deliver the message, but not the video attachment. Verizon Wireless phones are capable of recording videos of 30 seconds length and 200Kb file size. Before sending your video message to an AT&T friend, make sure to check the size of the video to make sure it is 100Kb or less. All video messages sent from AT&T customers to Verizon Wireless customers will be delivered.

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Yes. However the ability to combine both pictures and videos within a message will vary based on the mobile phone type.

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With International Picture and Video messaging you can send and receive picture and video messages with wireless subscribers from one of the international carriers listed. 

Carrier list

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Yes, you may send directly from your phone or continue to use the My Pics site.

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All you have to do is send a copy to your online photo album.

1. Compose a picture/video message.
2. Select Options or Menu  (varies by phone model) > Online Album or to PIX Place.
3. Select Send to send the message to the online photo album.

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1. Compose a picture/video message.
2. In the To field enter the following number  438749 (Get Pix).
3. Select Send to send the message to the OnlineAlbum at PIX Place.

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It depends on how big the pictures/videos are and how much storage space your particular picture/video messaging phone has. To free up space, it's a good idea to upload your pictures/videos to your online photo albums.

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No, messages you receive on your picture/video messaging phone remain in your inbox until you delete them.

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Yes, as long as they have a digital phone and have enabled receipt of Text Messages. Recipients without a picture messaging phone will just receive a Text Message telling them how to view your picture message online using a PC with an Internet connection.

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Yes, but the experience will vary depending on what type of phone the recipient has. You can also send a video message to an email address. Apple QuickTime Player version 6.5 or higher is required to play videos sent to email.

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Yes. All you have to do is type the email address on the addressing screen of your picture/video messaging phone. Please note that picture/video messages addressed to vtext.com email addresses (e.g., MTN@vtext.com) will display as standard text messages. The 160-character limit will apply and photos, sounds, other graphics or videos will not display. VERIZON WIRELESS DOES NOT RECOMMEND SENDING PICTURE/VIDEO MESSAGES TO VTEXT ADDRESSES.

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Yes you can, both to and from the following wireless carriers.

View List

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To send a message the following steps should be taken:

• Locate the country and the wireless carrier of where you want to send the message.
• In the To line on your cell phone enter the international dial code, then the country code, and finally the international mobile number.
• Attach a photo and select Send.

Note: Reference the below carrier list for dial code information.

Carrier List

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Yes, all you have to do is send a copy to your online photo album.

1. From My Pictures or My Videos select the photo you want to save.
2. Select Options or Menu  (varies by phone model).
3. Select Photo or Video.
4. Select Send. 
5. Press the Add soft key.
6. Select OnlineAlbum or to PIX Place or enter the short code 438749.
7. Select Send to send the message.
8. The picture / video will appear in the My Media – Uploads folder at Picture & Video Messaging.

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Picture Messages: If you are on a Pay as You Go messaging plan, it costs $0.25 per recipient in your message (including sounds and text). It takes about one minute or less  to send a picture message with a single photo or graphic and up to 1,000 text characters (actual time varies by message size) and is deducted from your messaging plan allowance.

Video Messages: If you are on a Pay as You Go messaging plan, it costs $0.25 per recipient in your message (including text). It takes about two minutes or less to send a video message (actual time varies by message size) and is deducted from your messaging plan allowance.

Picture/Video Monthly Plans: If you subscribe to a messaging plan that includes a monthly picture/video message allowance, each picture/video message sent and received will be deducted. If you exceed your picture/video monthly allowance, excess picture messages and video messages sent and received will cost $0.20 per message.

You can really save with our picture/video messaging bundles.

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Picture Message - It costs $0.50 per message, per recipient to send a message, and $.025 to receive a message.

Video Message - It costs $0.50 per message, per recipient to send a message, and $.025 to receive a message.

Note: Sending or Receiving Picture/Video messages from Canadian carrier mobile addresses are considered the same as a domestic picture/Video message and will apply to your existing messaging bundle or $.25 per message per recipient if on Pay as you Go.

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Yes.  When sending or receiving a picture or video message domestically, there isn’t a data transport charge and the message itself is either $0.25 or deducts from any applicable messaging bundle.  While traveling internationally, the following data transport charges apply on top of the message charge when sending or receiving Picture and Video Messages:

Data Roaming Rates

• Canada - $0.002 per Kb
• Mexico - $0.005 per Kb
• All others - $0.02 per Kb

Average Message size by Camera Phone MP rating

• For VGA (.3 Mega Pixel) camera phones ~ 80 Kb
• For 1.2 and 1.3 Mega Pixel phones ~ 150 Kb
• For 2 Mega Pixel Phones ~ 225 Kb
• For 3 Mega Pixel Phones ~ 425 Kb
• For 5 Mega Pixel Phones ~ 750 Kb
• Video Messages ~ 200 Kb to 350 Kb maximum 

For example – a 2 Megapixel picture message would be 225 Kb times the above rates –  and provides approximate charges of $0.45 in Canada, $1.13 in Mexico and $4.50 in all others.

Note: These are approximate average Picture capture sizes.  If creating a slide show or adding sound and text to the picture message can grow the file size larger to a maximum of 500 Kb for camera phones that have less than a 5 Mega Pixel camera  and up to 1.2 Mb for 5 Mega Pixel phones.

Note: To reduce the size of the message you can reduce the resolution of the pictures before capturing or in the case of a video message, shorten the record time.

To see the countries where you can roam and send Picture and Video Messages click here.

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Yes, you only pay one fee $0.25  per message  per recipient regardless of how many recipients you send it to (up to 10 recipients). For example, if you send a Picture or Video message to 3 recipients in one message, the charge would be $0.75 (three recipients times $0.25).

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You can take a picture or record a video anywhere you are - even outside of the United States. But, you can only send and receive picture/video messages when you are within the Verizon Wireless National Enhanced Services Rate and Coverage Area. Please refer to our National Enhanced Services Rate and Coverage Area maps for details.

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The file size of pictures taken with your picture messaging phone will vary based on the picture resolution and quality settings within the phone. Video resolution on video messaging phones cannot be changed. Refer to the phone's user guide for more information on these settings. Also with 2 Megapixel and larger camer phones, when adding more than one picture to a message may downsize the message to the maximum 500Kb limit before sending.

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Yes, just by selecting the text message option from your phone's messaging menu. Charges for text messages are based on your text messaging rate plan.

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Yes, you will get the message! If you're on an airplane or driving through a tunnel, your picture/video messages will be stored for up to five (5) days. As long as you turn on your phone within that time period while in the National Enhanced Services Rate and Coverage Area, your messages will be forwarded to your phone.

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The maximum number of characters that can be entered into a picture/video message is 400 (a space counts as one character) per slide and up to nine slides.

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Your picture/video messaging phone is configured to automatically download and display new picture/video messages. You may configure your picture/video messaging phone to notify you when a new picture/video message is received ("prompt mode"). When in prompt mode, before a new picture/video message is downloaded to your phone, you will receive a non-billable notification that includes the sender's email address or phone number, and gives you the option of downloading the picture/video message, delaying download until a later time, or rejecting the picture/video message. If you reject the picture/video message, it will not be downloaded and you will not be charged for that message. For instructions on how to configure your phone to prompt mode, please refer to your phone manufacturer's user manual.

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Yes. If you send your picture message to a Verizon Wireless picture messaging phone or E-Mail Address, the recipient will be able to hear your memo as part of the slide that the memo was added to.

Voice memos cannot be added to video messages. The only sound that can be added is the sound that is captured during the video recording.

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