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Picture and Video Messaging

Overview

1. What is Picture/Video Messaging from Verizon Wireless?
2. How can I get Picture/Video Messaging?
3. What is my Picture/Video Messaging email address?
4. Will I be able to use Picture/Video Messaging right away?
5. What is the maximum picture resolution I can take using my camera phone?
6. Will I be able to receive a picture/video message if I don't have a picture/video messaging phone?
7. Will I be able to receive a picture message if I have a video messaging phone?
8. Can I send and receive picture/video messages with someone on another mobile network?
9. Will I be able to combine both pictures and videos within a message?

Saving Messages

1. If I send or receive a picture/video message, how can I save a copy for myself?
2. How many pictures/videos can I save on my picture/video messaging phone?
3. Do picture/video messages in my phone's inbox expire?

Sending and Receiving Messages

1. Can I send a picture message to someone without a picture messaging phone?
2. Can I send a video message to someone without a video messaging phone?
3. Can I send pictures/videos to an e-mail address?
4. Can I send picture/video messages to my friend's non-Verizon Wireless phone?
5. How much does it cost to send/receive a picture/video message?
6. Can I send picture/video messages to more than one person at a time?
7. Can I take and send pictures/videos anywhere in the country?
8. What size are the pictures/videos I send and can I change the size?
9. Can I still send normal text messages with a picture/video messaging phone?
10. If I have my picture/video messaging phone turned off, will I still receive picture/video messages?
11. How many text characters can be entered into a picture/video message?
12. Can I control how and when I receive picture/video messages on my picture/video messaging phone?
13. Can I add a voice memo to any picture message?

Overview

1. What is Picture/Video Messaging from Verizon Wireless?
   Picture Messaging is the ability to take your own picture using your picture messaging phone and send it to other compatible phones as well as to any email address. You can also dress up the photos you send with text or sounds you record right on your phone. And, of course, you can also receive photos on your picture messaging phone, too.
   
   Video Messaging is the ability to record your own 15-second video using your video messaging phone and send it to other compatible phones as well as to any email address. You can also add text right on your phone.
   
   Note: Video messaging phones are also picture messaging phones. Therefore, users can also capture photos and send and receive picture messages. However, not all picture messaging phones have video messaging capability.
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2. How can I get Picture/Video Messaging?
   To use picture messaging, you need to have a picture messaging phone and be provisioned for Picture/Video Messaging service.
   
   To use video messaging, you need to have a video messaging phone and be provisioned for Picture/Video Messaging service.Users provisioned for Picture/Video Messaging service will be able to send/receive both picture and video messages. However, to send/receive video messages requires a video messaging capable phone. All video messaging phones will have both picture/video messaging capability but not all picture messaging phones will have video messaging capability.
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3. What is my Picture/Video Messaging email address?
   Your email address is your mobilenumber@vzwpix.com.
   
   For example: 9991234567@vzwpix.com
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4. Will I be able to use Picture/Video Messaging right away?
   Yes. If you purchase a picture/video messaging phone and are provisioned for Picture/Video Messaging through a Verizon Wireless store or authorized dealer/retailer, you will be able to use picture/video messaging immediately. You can take pictures or record videos wherever you are, and send and receive picture/video messages while in the Verizon Wireless National Enhanced Services Rate and Coverage Area.
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5. What is the maximum picture resolution I can take using my camera phone?
   The maximum picture resolution will vary based on the mobile phone type. Please refer to the phone's user guide for information on adjusting the resolution.
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6. Will I be able to receive a picture/video message if I don't have a picture/video messaging phone?
   Yes. Customers that do not have a picture/video messaging phone but are able to receive text messages can still be sent picture or video messages. Instead of being able to view the picture or video message on their phone, they will receive a text message telling them how to view the picture message online at PIX Place using a PC with an Internet connection.
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7. Will I be able to receive a picture message if I have a video messaging phone?
   Yes, provided you are provisioned for Picture/Video Messaging. Video messaging phones can send/receive picture messages as well.
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8. Can I send and receive picture/video messages with someone on another mobile network?
   Yes you can, both to and from the following wireless carriers:
   
   

   Alaska Communications Systems	Cellular One of N.E. Pennsylvania	Iowa Wireless	Simmetry PCS (TMP)
   Alaska Wireless	Chariton Valley	Leaco Rural Telephone Co.	South Central Communications
   Alltel	Chinook Wireless (MTPCS)	Long Lines	Sprint Nextel
   All West	Cincinnati Bell Wireless	Metro PCS	SRT Communications
   AT&T	Copper Valley Wireless	MobiPCS	SunCom Wireless
   Bell Mobility	Cricket Wireless	Mojave Wireless	SureWest Wireless
   Bluegrass Cellular	Dobson	NEP Wireless	Syringa Wireless
   Boost Mobile	Eagle Telephone / Snake River PCS	Nex-Tech Wireless	Telus Mobility
   Cambridge	Edge Wireless	nTelos	T-Mobile
   Carolina West	Epic PCS	Nucla / Naturita Telephone Co.	UBET Communications
   CC Communications	Farmer's Mutual Telephone Co.	Pace Cellular / Kaplan	Union Tel
   Centennial Wireless	Farmers Wireless	Pioneer Wireless	US Cellular
   Cellcom	Hargray	Pocket Communications	Viaero Wireless
   Cell One East Texas	Helio Wireless	Rogers	Virgin Mobile USA
   Cell One San Luis Obispo	IMMIX Wireless	Rural Cellular	West Central Wireless
   Cellular one of E. Central Illinois	Inland Cellular	Silver Star PCS	XIT Communications
   Cellular One of N.E. Arizona

   
   *NOTE: With regard to video messages, AT&T will only accept video messages with file sizes of 100Kb or less. If this size is exceeded, AT&T will deliver the message, but not the video attachment. Verizon Wireless phones are capable of recording videos of 30 seconds length and 200Kb file size. Before sending your video message to an AT&T friend, make sure to check the size of the video to make sure it is 100Kb or less. All video messages sent from AT&T customers to Verizon Wireless customers will be delivered.
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9. Will I be able to combine both pictures and videos within a message?
   Yes. However the ability to combine both pictures and videos within a message will vary based on the mobile phone type.
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Saving Messages

1. If I send or receive a picture/video message, how can I save a copy for myself?
   All you have to do is send a copy to your online photo album at PIX Place.
   
   
   1. Compose a picture/video message.
   2. Select Options or Menu  (varies by phone model) > OnlineAlbum or to PIX Place.
   3. Select Send to send the message to the OnlineAlbum at PIX Place.
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2. How many pictures/videos can I save on my picture/video messaging phone?
   It depends on how big the pictures/videos are and how much storage space your particular picture/video messaging phone has. To free up space, it's a good idea to upload your pictures/videos to your online photo albums on PIX Place.
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3. Do picture/video messages in my phone's inbox expire?
   No, messages you receive on your picture/video messaging phone remain in your inbox until you delete them.
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Sending and Receiving Messages

1. Can I send a picture message to someone without a picture messaging phone?
   Yes, as long as they have a digital phone and have enabled receipt of TXT Messages. Recipients without a picture messaging phone will just receive a TXT Message telling them how to view your picture message online at PIX Place using a PC with an Internet connection.
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2. Can I send a video message to someone without a video messaging phone?
   Yes, but the experience will vary depending on what type of phone the recipient has. You can also send a video message to an email address. Apple QuickTime Player version 6.5 or higher is required to play videos sent to email.
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3. Can I send pictures/videos to an e-mail address?
   Yes. All you have to do is type the email address on the addressing screen of your picture/video messaging phone. Please note that picture/video messages addressed to vtext.com email addresses (e.g., MTN@vtext.com) will display as standard text messages. The 160-character limit will apply and photos, sounds, other graphics or videos will not display. VERIZON WIRELESS DOES NOT RECOMMEND SENDING PICTURE/VIDEO MESSAGES TO VTEXT ADDRESSES.
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4. Can I send picture/video messages to my friend's non-Verizon Wireless phone?
   Yes you can, both to and from the following wireless carriers.
   
   View List
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5. How much does it cost to send/receive a picture/video message?
   Picture Messages: If you are on a Pay as You Go messaging plan, it costs $0.25 per message (including sounds and text). It takes about one minute or less of airtime to send a picture message with a single photo or graphic and up to 1,000 text characters (actual time varies by message size) and is deducted from your calling plan voice allowance unless you are subscribed to a nationwide plan.
   
   Video Messages: If you are on a Pay as You Go messaging plan, it costs $0.25 per message (including text). It takes about two minutes or less of airtime to send a video message (actual time varies by message size) and is deducted from your calling plan voice allowance unless you are subscribed to a nationwide plan.
   
   Picture/Video Monthly Plans: If you subscribe to a messaging plan that includes a monthly picture/video message allowance, each picture/video message sent and received will be deducted. If you exceed your picture/video monthly allowance, excess picture messages and video messages sent and received will cost $0.25 per message.
   
   You can really save with our picture/video messaging bundles.
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6. Can I send picture/video messages to more than one person at a time?
   Yes, you only pay one fee ($0.25 plus airtime) regardless of how many recipients you send it to (up to 10 recipients).
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7. Can I take and send pictures/videos anywhere in the country?
   You can take a picture or record a video anywhere you are - even outside of the United States. But, you can only send and receive picture/video messages when you are within the Verizon Wireless National Enhanced Services Rate and Coverage Area. Please refer to our National Enhanced Services Rate and Coverage Area maps for details.
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8. What size are the pictures/videos I send and can I change the size?
   The file size of pictures taken with your picture messaging phone will vary based on the picture resolution and quality settings within the phone. Video resolution on video messaging phones cannot be changed. Refer to the phone's user guide for more information on these settings.
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9. Can I still send normal text messages with a picture/video messaging phone?
   Yes, just by selecting the text message option from your phone's messaging menu. Charges for text messages are based on your text messaging rate plan.
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10. If I have my picture/video messaging phone turned off, will I still receive picture/video messages?
    Yes, you will get the message! If you're on an airplane or driving through a tunnel, your picture/video messages will be stored for up to five (5) days. As long as you turn on your phone within that time period while in the National Enhanced Services Rate and Coverage Area, your messages will be forwarded to your phone.
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11. How many text characters can be entered into a picture/video message?
    The maximum number of characters that can be entered into a picture/video message is 400 (a space counts as one character).
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12. Can I control how and when I receive picture/video messages on my picture/video messaging phone?
    Your picture/video messaging phone is configured to automatically download and display new picture/video messages. You may configure your picture/video messaging phone to notify you when a new picture/video message is received ("prompt mode"). When in prompt mode, before a new picture/video message is downloaded to your phone, you will receive a non-billable notification that includes the sender's email address or phone number, and gives you the option of downloading the picture/video message, delaying download until a later time, or rejecting the picture/video message. If you reject the picture/video message, it will not be downloaded and you will not be charged for that message. For instructions on how to configure your phone to prompt mode, please refer to your phone manufacturer's user manual.
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13. Can I add a voice memo to any picture message?
    If you send your picture message to a Verizon Wireless picture messaging phone, the recipient should be able to hear your memo. If you send your picture message to an email address or to someone without a picture messaging phone, the recipient's ability to listen to it may vary depending on their equipment compatibility.
    
    Voice memos cannot be added to video messages. The only sound that can be added is the sound that is captured during the video recording.
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