Answers to FAQs

International CDMA Roaming

1. Can I use my Verizon Wireless phone to make and receive calls when traveling internationally?
2. Can I use my Verizon Wireless phone to make and receive calls on board cruise ships?
3. Are there any equipment or service requirements to roam internationally?
4. How do I access Voice Mail while traveling internationally?
5. Will my features be available while traveling internationally?
6. What is the dialing pattern while traveling internationally?
7. What are the rates for calls made and received while traveling internationally?
8. If I experience problems with my phone while traveling, how can I get assistance?

1. Can I use my Verizon Wireless phone to make and receive calls when traveling internationally?
   You can use your current Verizon Wireless phone, or a Global Phone in CDMA Mode, to make and receive calls in over 35 international destinations and U.S. territories. For service availability and rate information, visit International Roaming Rates and Coverage.
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2. Can I use my Verizon Wireless phone to make and receive calls on board cruise ships?
   You can use your Verizon Wireless CDMA handset to make and receive calls while traveling on select cruise lines. For service availability and rate information, visit International Roaming Rates and Coverage and scroll down to Cruise Ship Coverage.
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3. Are there any equipment or service requirements to roam internationally?

   If you are going to travel abroad to any CDMA Country follow these steps:

   1. Verify you have International Dialing capability on your phone by dialing *611 before leaving the United States.
   2. Dial *228 to update your roaming capabilities.
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4. How do I access Voice Mail while traveling internationally?
   If you are roaming with your Verizon Wireless all-digital or tri-mode phone, or Global Phone in CDMA Mode, you can check your voicemail by dialing your Verizon Wireless phone number, then enter the # key and follow the instructions. You will need to use the International Dialing Instructions format for dialing back to the U.S. from your current location.
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5. Will my features be available while traveling internationally?
   Features are subject to local capabilities and may not be available while roaming internationally
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6. What is the dialing pattern while traveling internationally?
   Please review the International Dialing Instructions for making calls with your current Verizon Wireless phone while traveling internationally in CDMA Countries or with your Global Phone in CDMA Mode.
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7. What are the rates for calls made and received while traveling internationally?
   International Roaming in CDMA countries vary. Please consult the International Roaming Rates and Coverage section of our website.
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8. If I experience problems with my phone while traveling, how can I get assistance?
   •  
     • If you are traveling in Canada or Puerto Rico, contact Customer Service at (800) 922-0204 from any landline phone.
     • Dialing *611 from your wireless phone will connect you with the local carrier for assistance.
     • If you are traveling in Mexico, contact Customer Service at 001-800-922-0204. This call is not airtime and toll-free.
     • For all other countries, dial the exit code for the country you are in, followed by (908) 559-4899. This call is airtime and toll-free when dialed from a Verizon Wireless phone.
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