Answers to FAQs

Global Phone

1. What is Global Phone Service?
2. What is a Global Phone?
3. Are there any equipment or service requirements for Global Phone?
4. I did not receive the Global Support Pack with the SIM Card and support materials in it when I purchased my phone. What should I do?
5. What are the rates for calls made and received while traveling internationally?
6. What is the dialing pattern while traveling internationally?
7. How do I change the phone into GSM mode?
8. How do I access Voice Mail while traveling internationally?
9. Will my features be available while traveling internationally?
10. How long does it typically take for Global Phone charges to show on my bill?
11. If I have technical problems while traveling how do I get assistance?

1. What is Global Phone Service?
   With Global Phone Service, you use one phone to make and receive calls whether you're in the U.S. or traveling to over 185 international destinations. For more information including coverage and pricing see Global Phone Service.
   Back to top
2. What is a Global Phone?
   A Global Phone is built with both CDMA and GSM capabilities. To see the most recent addition of Global Phones built with this technology in the Verizon Wireless line-up please reference the Global Phones section of our Global Phone website.
   Back to top
3. Are there any equipment or service requirements for Global Phone?
   Simply purchase a Global Phone, add International Service to your calling plan, and we will provide you with our Global Support Pack which includes a SIM Card and other materials to assist you with making and receiving calls while traveling outside of the United States.
   Back to top
4. I did not receive the Global Support Pack with the SIM Card and support materials in it when I purchased my phone. What should I do?
   Please call (800) 711-8300. This number will put you directly in contact with our Global Support Team who can assist you with getting your Global Phone properly set up prior to your trip abroad.
   Back to top
5. What are the rates for calls made and received while traveling internationally?
   Visit Global Phone Rates and Coverage for a complete list of rates and country availability. As well, you will find an interactive map to find detailed information on the places you travel.
   Back to top
6. What is the dialing pattern while traveling internationally?
   First determine if you will be traveling to a destination with a GSM Network or CDMA Network by visiting the Global Phone Rates and Coverage page of the web site.
   
   You can also determine what type of network (GSM or CDMA) you are in by checking the upper right-hand corner of your phones main display. You will see a GSM, GPRS, EV-DO or 1X icon. If you are not familiar with your phone’s display, or need assistance finding this icon please reference our Phones & Devices Support page.
   
   Second, you will need to make sure your phone is in the correct mode for the network you are traveling in. To learn how to check or change the mode (Global, CDMA, or GSM are available) of your phone, please visit Phones & Devices Support.
   
   Calling when traveling internationally while in GSM mode. You can tell that you are in a GSM market by a GSM or GPRS icon in the upper right-hand corner of the display.
   
   
   1. In standby mode, press and hold 0 to display the + symbol. (The + symbol automatically inserts the exit code for the country from which you are calling.)
   2. Enter the country code of the person you are calling (1 for the U.S.).
   3. Enter the area code/city code, followed by the number of the person you are calling.
      
      Figure 1: Sample dialing pattern for international call to the United Kingdom while abroad in a GSM location.
      
      

   Figure 2: Sample dialing pattern for international call to the United States while abroad in a GSM location.
   

   Calling internationally while in CDMA mode. You can tell that you are in a CDMA market by a CDMA 1X or 1XEV icon in the upper right-hand corner of the display.
   1. Enter the exit code for the country from which you are calling.
   2. Enter the country code of the person you are calling (1 for the U.S.).
   3. Enter the area code/city code, followed by the number of the person you are calling.
      
      Figure 3: Sample dialing pattern for international call to the United Kingdom while in a CDMA location.
      
      
   
   For additional assistance, please refer the Country Codes list.
   Back to top
7. How do I change the phone into GSM mode?
   Please refer to your phone’s user guide for details. Or, please visit our online Equipment Guide for assistance with your phone’s functionality.
   Back to top
8. How do I access Voice Mail while traveling internationally?
   If you are roaming with your Verizon Wireless Global Phone, you can check your voicemail by dialing your Verizon Wireless phone number in international format (+1 then your 10-digit number when in GSM mode). Then interrupt your greeting by pressing # and follow the prompts to navigate through your voicemail box.
   Back to top
9. Will my features be available while traveling internationally?
   Features are subject to local capabilities and may not be available while roaming internationally.
   Back to top
10. How long does it typically take for Global Phone charges to show on my bill?
    It could take up to 60 days for the charges to appear on the bill.
    Back to top
11. If I have technical problems while traveling how do I get assistance?
    From your phone, if you are traveling outside the United States in GSM mode please dial (+)1-908-559-4899. In CDMA mode, dial the exit code for the country you are in followed by (908) 559-4899.
    Back to top