Answers to FAQs

Global Access

1. What is GlobalAccess?
2. Are there any equipment or service requirements to use GlobalAccess internationally?
3. Is high-speed data service available internationally?
4. What countries can I travel to and have data access with GlobalAccess?
5. Should a customer with a Global Phone device use the SIM card from the phone in the GlobalAccess PC card?
6. Can customers make voice calls with the GlobalAccess PC card?
7. Can my company use both GlobalAccess PC cards at the same time: for example, use the CDMA PC Card in the US, and at the same time use the GSM PC Card abroad?
8. Can customers use GlobalAccess on an Apple laptop?
9. If I have technical problems while traveling how do I get assistance?

1. What is GlobalAccess?
   GlobalAccess is an extension of BroadbandAccess service providing a high-speed wireless wide-area solution while operating outside the U.S..
   Back to top
2. Are there any equipment or service requirements to use GlobalAccess internationally?
   Yes. GlobalAccess provides two PC cards. In the Verizon Wireless National Enhanced Service Rate and Coverage Area, use the CDMA PC card. When using the service on international GSM Networks use the GSM PC card with the provided SIM card.
   Back to top
3. Is high-speed data service available internationally?
   Highspeed service is available in a number of international locations.
   Back to top
4. What countries can I travel to and have data access with GlobalAccess?
   For countries with Global Access see countries covered.
   
   Note: CDMA Data outside the US is enabled in several other destinations.
   
   View Network Selection Instructions.
   Back to top
5. Should a customer with a Global Phone device use the SIM card from the phone in the GlobalAccess PC card?
   No. GlobalAccess customers are required to have two SIM cards if they want to use both Global Phone service and GlobalAccess service.
   Back to top
6. Can customers make voice calls with the GlobalAccess PC card?
   No, the GlobalAccess PC card is not voice-capable.
   Back to top
7. Can my company use both GlobalAccess PC cards at the same time: for example, use the CDMA PC Card in the US, and at the same time use the GSM PC Card abroad?
   No. The CDMA PC card and the GSM PC card cannot be used by different people at the same time.
   Back to top
8. Can customers use GlobalAccess on an Apple laptop?
   At this time, the GlobalAccess VZAccessManager is not compatible with Apple laptops.
   Back to top
9. If I have technical problems while traveling how do I get assistance?

   Simply call the Global Services Technical Support Team:

   • Inside the United States: (800) 922-0204.
   • Outside of the United States, please dial the appropriate calling code for the country you are in and then (908) 559-4899.
   Back to top