Answers to FAQs

Back to previous page

Voice Mail

Detailed Voice Mail Instructions/Information

1. How can I learn more about Voice Mail?

Setting Up From Your Wireless Handset

1. How do I set up my Voice Mail?

Message Retrieval

1. How do I access my Voice Mail to retrieve messages?
2. How do I retrieve my Voice Mail messages if I am not using my wireless phone or am I outside the service area?
3. Why isn't my Voice Mail message indicator working?

Password Reset

1. If I forget my Voice Mail password, how can I get it reset?

Time Saving Tips

1. When I call another Verizon Wireless subscriber and get their Voice Mail, is there a way that I can skip right to the beep to leave my message faster?
2. Any other Time Saving Tips?

Voice Mail Archival

1. Can I retrieve deleted Voice Mail messages?
2. Can I have a permanent copy made of a Voice Mail message?
3. How much does it cost to have a message copied?

Visual Voice Mail

1. What is the difference between Basic and Visual Voice Mail?
2. How do I sign up for Visual Voice Mail?
3. What happens to my messages when I upgrade from Basic to Visual Voice Mail?
4. What happens when I change from Visual Voice Mail to Basic Voice Mail?

Detailed Voice Mail Instructions/Information

1. How can I learn more about Voice Mail?
   Learn how to program and use your voice mail
   
   Note: Voice Mail may not be available in some areas. Voice Mailboxes not set up within 45 days will be cancelled. Your Verizon Wireless Voice Mailbox is not password protected until you create a password by following the set-up tutorial. Airtime and other charges will be incurred when using Voice Mail from your wireless phone. IN Calling minutes do not apply to Voice Mail retrievals; you will be charged to maintain your connection to Voice Mail. Verizon Wireless is not liable for missed messages, or deletions of messages from your Voice Mailbox, even if you have saved them.
   Back to top

Setting Up From Your Wireless Handset

1. How do I set up my Voice Mail?
   To set up your Voice Mail, press *VM (*86), then SEND. Follow the set-up tutorial, which will walk you through selecting a password, and recording both a voice signature and greeting for your Voice Mailbox. Please note: If you press *VM (*86) and hear your own or a system greeting, press the # key to interrupt the greeting and follow the prompts to enter your password and retrieve your messages.
   
   Note: Voice Mail may not be available in some areas. Voice Mailboxes not set up within 45 days will be cancelled. Your Verizon Wireless Voice Mailbox is not password protected until you create a password by following the steps listed above. IN Calling minutes do not apply to Voice Mail retrievals; you will be charged to maintain your connection to Voice Mail.
   Back to top

Message Retrieval

1. How do I access my Voice Mail to retrieve messages?
   To access your Voice Mail, press *VM (*86), then SEND. Follow the prompts to enter your password and retrieve your messages. If you press *VM (*86) and hear your own or a system greeting, press the # key to interrupt the greeting and follow the prompts to enter your password and retrieve your messages.
   
   Prepay customers: To access your Voice Mail, press *VM (*86), then SEND. Follow the prompts to enter your password and retrieve your messages. Airtime usage applies for Voice Mail setup and retrieval in most areas. If you press *VM (*86) and hear your own or a system greeting, press the # key to interrupt the greeting and follow the prompts to enter your password and retrieve your messages.
   
   Learn how to program and use your Voice Mail
   
   Note: Airtime and other charges will be incurred when using Voice Mail from your wireless phone. IN Calling minutes do not apply to Voice Mail retrievals; you will be charged to maintain your connection to Voice Mail. Verizon Wireless is not liable for missed messages, or deletions of messages from your Voice Mailbox, even if you have saved them.
   Back to top
2. How do I retrieve my Voice Mail messages if I am not using my wireless phone or am I outside the service area?
   To access your Voice Mailbox outside the Verizon Wireless network or from any touchtone phone:
   1. Dial your 10-digit wireless number.
   2.  Press # to interrupt your greeting.
   3. Enter your password, then press #.
   Back to top
3. Why isn't my Voice Mail message indicator working?

   Your message indicator will not work if you are outside of the Verizon Wireless all-digital (1x) network, or if your message indicator is turned off. To verify that your Voice Mail message indicator is On:

   1. Access your Voice Mail.
   2. From the Main Menu, Press option 4 for Personal Options.
   3. Press 1 for Message Waiting Indicator On/Off.
   Back to top

Password Reset

1. If I forget my Voice Mail password, how can I get it reset?
   There are 3 ways you can reset your Voice Mail password:
   
   
   1. If you are already registered for My Verizon, Sign In and select My Phone. Then select Reset Voice Mail Password to reset your password.
   2. If you are a Verizon Wireless customer and have not previously registered in My Verizon, please Register. After you have completed the requested information you will be able to perform your Voice Mail password reset online.
   3. From your wireless handset: press *611, then SEND (airtime free) or call (800) 922-0204 (toll free) from any phone to reach the easy-to-use automated customer service menu. Select option 2 to reset your Voice Mail password, and then press 1 when prompted for the password reset menu. You will be asked to enter your 5-digit billing zip code. Follow the prompts for security verification and resetting the password.
   Prepay customers Voice Mail reset:
   
   From your wireless handset: press *611, then SEND (airtime free) to reach one of our service centers, or call (866) 837-3387 from any phone to reach Prepay Customer Service.
   
   Learn how to program and use your voice mail
   
   Note: Your Verizon Wireless Voice Mailbox is not password protected until you create a password by following the steps listed above.
   Back to top

Time Saving Tips

1. When I call another Verizon Wireless subscriber and get their Voice Mail, is there a way that I can skip right to the beep to leave my message faster?
   Yes, there is a way to skip right to the beep to leave your message faster. When you call most Verizon Wireless subscribers, press the * key when you hear their message begin to play, and then leave your message.
   Back to top
2. Any other Time Saving Tips?
   Yes. See the Time Saving Tips Chart below.
   
   While listening to a message, press:
   
   

   1 = Rewind	6 = Faster
   1 - 1 =  Rewind to beginning of message	7 = Delete Message
   2 = Pause	9 = Save Message
   3 = Fast Forward	* = Cancel/Exit
   3- 3 = Fast Forward to end of message	0 = Help
   4 = Slower	# = Finish/Skip
   5 = Envelope Info (date/time message was sent)

   
   After listening to a message, press:
   
   

   6 = Forward**	9 = Save
   7 = Delete	0 = Help
   8 = Reply**

   
   **Forward/Reply only works with other Verizon Wireless Voice Mail subscribers in your own area.
   Back to top

Voice Mail Archival

1. Can I retrieve deleted Voice Mail messages?
   No, once a Voice Mail has been erased, the message is permanently deleted from the Voice Mail network. Please use the Archiving option to permanently save important messages.
   Back to top
2. Can I have a permanent copy made of a Voice Mail message?

   Yes, permanent copies of your Voice Mail messages can be made in many ways but you can have CBW Productions, Inc. make a copy for you at a minimal fee. Go to CBW Productions and go to the bottom of the page to select the format you wish to use for your message archive. This is not a Verizon Wireless service and before any Voice Mail Messages can be copied, you must register with CBW. 

   If you do not have Internet access, you can contact CBW directly and place a phone order Monday through Thursday between 9am - 5pm EST and Friday 10am - 4pm at (800) 770-8046 or (877) 244-3222.

   Please note: In order to have a copy of your message(s) made, you will be asked to provide CBW Productions, Inc. with your mobile phone number and Voice Mail password so they can access your mailbox. The message(s) you wish to have copied MUST still be present in your Voice Mailbox. If a message has already been deleted, it cannot be retrieved or copied. Your Voice Mail messages cannot be enhanced; therefore, any copies will be exactly what you hear in your mailbox; if the message that was left for you is garbled, the copy of the message will be as well. This archival service is not available for SMS (text) messages. CBW also provides Notary services for VM messages that are being archived.

   Back to top
3. How much does it cost to have a message copied?
   Messages Saved as MP3 Files and Delivered via E-mail*
   
   Cost = $5 per message
   
   *Due to firewall restrictions, etc., there is a limit of 10 messages per mobile phone number per month for MP3 delivery. Orders will be processed within 5 business days from the time that the order is placed. Messages Saved to CD or Cassette.
   
   

   Number of Messages	Cost
   1-3	$20.00
   4-6	$30.00
   7-10	$40.00
   11-21	$55.00
   22 messages and up	Contact CBW Productions, Inc for a price quote.

   
   Additional Information: 
   • All prices listed above include CD or cassette tape and shipping. FedEx or Priority Mail is available upon request and requires additional shipping charges.
   • There is a 40 message archival limit per mobile phone number per month.
   •  Message recordings in excess of 60 minutes will incur additional processing fees of $100 per hour (billed in 15-minute increments). 
   • Orders will be processed within 5 business days from the time that the order is placed.
   • Notary letters = $20 per order (one notarized letter will be sent and will cover all messages archived as part of that order).
   Back to top

Visual Voice Mail

1. What is the difference between Basic and Visual Voice Mail?

   Voice Mail Service	Basic (included)	Visual* ($2.99)
   Storage Capacity	20 messages	40 messages
   Duration	3 minutes	5 minutes
   Retention	21 days	40 days
   Distribution Lists	15	20
   Distribution Members	10	50
   Greetings  (1 Personalized & 1 Extended  Absence)	√	√
   Caller ID Based Greetings	--	10
   Pager Notification	√	√
   English/Spanish Prompts	√	√
   Call Return	--	√
   Fax	--	√
   Personal Operator	--	√

   
   *Device Dependent
   Back to top
2. How do I sign up for Visual Voice Mail?
   There are 3 ways to sign up: 
   • Add the feature through My Verizon by selecting My Plan and then Add/change features. 
   • Go to the Messaging Menu, select Visual Voicemail, and follow the prompts to subscribe.
   • Call Customer Service at (800) 922-0204 or *611 from your mobile device. 
   Once you have added the feature, your voicemail box will automatically be converted to the new feature set.
   Back to top
3. What happens to my messages when I upgrade from Basic to Visual Voice Mail?
   Existing messages will be transferred.
   Back to top
4. What happens when I change from Visual Voice Mail to Basic Voice Mail?
   When moving from Visual Voice Mail to Basic, you will lose any custom greetings; however, your standard greetings will remain.
   Back to top