How quickly will I receive my replacement device?
Under the Asurion Wireless Phone Protection program, upon completing your claim, Asurion will ship your device as follows:
- Monday–Thursday Claims completed by 8:00 p.m. Eastern will ship for next day delivery.
- Friday Claims completed by 8:00 p.m. Eastern will ship for Saturday or Monday delivery (customer preference).
- Saturday Claims completed by 3:30 p.m. Eastern will ship for Monday delivery.
- Sunday completed claims will be shipped for Tuesday delivery.
Note: Next day/Saturday delivery may not be available in some locations.
As part of the Verizon Wireless Extended Warranty Program, customers may receive their replacement device via a Verizon Wireless Store, or by calling (866)406-5154. Devices are typically received in 2-3 days if not available in the Verizon Wireless store.
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