Answers to FAQs

Caller ID & Caller ID Blocking

1. How do I block on a per-call basis?
2. Can I block Text, Pix and Flix messages?
3. How can I block a specific or restricted number from calling me?
4. I have Caller ID block on my phone, how do I call a number that does not accept blocked calls?
5. Can I see blocked numbers of incoming calls on the call detail section of my bill?

1. How do I block on a per-call basis?
   To block on a per call basis:
   1. Press *67.
   2. Dial the number you wish to call (including area code).
   3. Press SEND. The words "Private","Anonymous", or some other indicators will appear on the called party's Caller ID device instead of your wireless number.
   
   Please note that calls to 800 numbers are NOT Caller ID-blocked.
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2. Can I block Text, Pix and Flix messages?
   Yes. Call Customer Service at 1.800.922.0204 to add "VBLOCK", which will allow you to block those messages.
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3. How can I block a specific or restricted number from calling me?
   Sorry, we do not offer this service at this time.
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4. I have Caller ID block on my phone, how do I call a number that does not accept blocked calls?
   In order to unblock information for one call only, press *82 before dialing the number. This is free of charge and will only unblock your number for that one call.
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5. Can I see blocked numbers of incoming calls on the call detail section of my bill?
   No, this information is not available due to privacy reasons. The text "Unavailable" will display instead of a number.
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