Answers to FAQs

Call Waiting

1. How does Call Waiting work?
2. Why doesn't my Call Waiting work?
3. How is Call Waiting billed?
4. Where will Call Waiting work? Will it work when I am roaming?
5. Can I disable Call Waiting?

1. How does Call Waiting work?
   When you're on call and a second call comes in, you'll hear a tone to let you know that you have another call. When that happens, you have two choices:
   
   1. Put the first call on hold by pressing SEND. You'll automatically be connected with the second call. To return to the first call, press SEND again. To switch between the two calls, press SEND.
      -OR-
   2. End the first call by asking the first caller to hang up. This automatically connects you to your waiting call.
   To cancel Call Waiting: Before a call, dial *70 + the 10-digit number you are calling + SEND.
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2. Why doesn't my Call Waiting work?
   Check My Verizon to ensure you have the feature on your account:
   
   
   1. Login to My Verizon.
   2. Select My Plan.
   3. Select Add/change features.
   4. If the feature is not on your account, you can add it.
   5. If the feature is on your account but is not working, please call Customer Service for assistance at (800) 922-0204.
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3. How is Call Waiting billed?
   Airtime charges are incurred on all calls answered through Call Waiting. There is no monthly fee on most Verizon Wireless plans; however, a fee may apply on some retired plans. If you have two calls going on at the same time, you will be billed airtime for both calls.
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4. Where will Call Waiting work? Will it work when I am roaming?
   Call Waiting works within the National Enhanced Services Rate and Coverage Area. If you have a Nationwide Plan, you will not incur roaming charges when using Call Waiting.  If, however, you do not have a Nationwide Plan and Home Coverage Area is smaller than the National Enhanced Services Coverage Area, you will incur roaming charges for both calls when using Call Waiting outside of your Home Coverage Area.
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5. Can I disable Call Waiting?
   Yes, you can disable it temporarily by pressing *70 before dialing a number.
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