Answers to FAQs

411 Search

1. How do I reach 411 Search Service?
2. Do I need to sign up to use 411 Search Service?
3. What is the cost to use 411 Search Service?
4. What services are available when I dial 411 from my wireless phone?
5. What Enhanced Services does 411 Search offer?
6. How many requests can be made on each call to 411 Search?
7. How many numbers can I get information on during one call?
8. Will the 411 Search service connect me to the requested number?
9. Do I get charged if the call disconnects when the operator transfers my call?
10. How do I have a text message sent with my listing’s information?
11. How do I cancel my text message preference?
12. How do I receive driving directions to my listing?

1. How do I reach 411 Search Service?
   Press 411 and then SEND on your wireless phone.
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2. Do I need to sign up to use 411 Search Service?
   No, simply press 411 on your wireless phone.
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3. What is the cost to use 411 Search Service?
   You will be charged $1.49 plus airtime. Other charges will continue to apply in accordance with your Calling Plan.
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4. What services are available when I dial 411 from my wireless phone?
   You can receive a variety of information, including:
   • Local and National Directory Assistance - Request phone numbers around the corner or across the country.
   • Yellow Pages Category Search - Search by name or business type.
   • Movie Listings - Find out what's playing and where including theater names, show times, ratings and more.
   • Restaurant Listings - 411 Search operators can assist you in finding nearby restaurants.
   • Professional Sports Scores - Keep up with your favorite team(s).
   • Local Events - Find information regarding local events for major metropolitan locations.
   • International Directory Assistance - You can receive U.S., Canadian, and Puerto Rican phone numbers.
   • Stock Quotes - 411 Search operators will search by major exchanges' stock symbol and provide the most recent/current stock price (updated every 15-20 minutes).
   • Reverse Directory Search - 411 Search operators will search for and provide the published name and address for up to 3 listings requested by telephone number.
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5. What Enhanced Services does 411 Search offer?
   Restaurant listings, movie listings, category search, sports scores, weather information, reverse search, local events, horoscopes and stock quotes.
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6. How many requests can be made on each call to 411 Search?
   During a single call, you may request three selections from the menu of services offered under 411 Search.
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7. How many numbers can I get information on during one call?
   You can make up to three inquiries on each call.
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8. Will the 411 Search service connect me to the requested number?
   Yes. In addition to providing you with the requested number, 411 Search can complete the call.
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9. Do I get charged if the call disconnects when the operator transfers my call?
   Airtime charges for the call apply once the 411 Search operator answers the call.
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10. How do I have a text message sent with my listing’s information?
    Once the listing information is provided you will be prompted to press 1 to receive a text message of the listing. If you press 1, you will also be asked if you would like to set this preference for all future calls.  If you do so, you will automatically receive a text message everytime you call 411 Search.  If you do not, you will be prompted with each 411 Search call to receive a text message.
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11. How do I cancel my text message preference?

    You can cancel the automated text message for future calls by asking a 411 operator to change the 411 text preference settings or hitting reply to the text you receive and typing "cancel" to stop receiving automatic messages on all future calls.

    * Reply text message is not available in the following areas: DE, FL, HI, KS, MA, ME, MI, NH, OK, RI, VT and Washington D.C.

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12. How do I receive driving directions to my listing?

    You can only receive driving directions if you are a VZ Navigator customer. After you hear the listing information, you will be prompted to press 1 to receive free driving directions message sent to your VZ Navigator or to press 2 to have a text message sent.

    If the text message preference is set, you will only be prompted to press 1 to receive free driving directions message sent to your VZ Navigator.

    Notes: Standard text message charges apply.  No additional charges to have directions sent.  RIM and Window Mobile devices are excluded from receiving driving directions.

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