Wireless Support

There are four general types of Text and Picture Alerts. Each alert type requires certain elements be selected in order to be sent to your phone.

• Scheduled Alerts - Require that you select the time(s) and day(s). For example, if you want to receive the "Daily Quote" you must select the date and time you want to receive the alert.
• Keyword Alerts - Require that you also select a keyword in order to receive the alert. For example, to receive "Celebrity Gossip" about your favorite star, you must enter their name. We'll send you only the information that contains your keyword(s).
• Real-time Alerts - For example, to receive "Football Scores," select your team. We'll send you the text alert after a score or when a quarter or game has ended.
• Event-based Alerts - For example, to receive a "Stock Event," enter your ticker symbol and then enter how high or how low the stock price would have to go to trigger the text alert.

Some real-time or event-based text alerts give you the option of NOT receiving text alerts during a specified time period; you will enter the start and end times for this period. Text alerts sent that happen during this period will NOT be delivered to your handset once the period is over.

To have your cell phones receive regularly scheduled text or picture alert follow these steps:

• Register or sign in to Messaging – Text & Picture Alerts listed in the top menu.
• Click Browse Alerts in the menu on the left that appears, you will see various categories of alerts to select from.
• Select a desired category or specific alert.
• Set the necessary content requirements, the time and broadcast schedule.
  Click Set Alert and your alert will begin to be sent to you.

You can edit your saved Alerts from the ‘Manage Alerts’ link located on the left  of the page.

To have your phone receive alerts on all the important events in your life—birthdays, anniversaries, and appointments follow these steps:

• Register or sign in in to Messaging – Text Messaging listed in the top menu.
• Click Preferences in the menu on the left that appears.
• Then click Calendar in the left menu.
• Next select the month and year you want to receive the calendar alert.
• Select the day of the month by clicking on the exact date.  This will bring you to the 'Create New Alert' page.
• Pick the date and time of the event.
• Select how often you want to be notified.
• Enter the content of your event reminder alert.
• Click Save and your calendar alert will be sent to you on the scheduled date.

To edit text or picture alerts that you have already set up follow these steps:

• Sign in to Messaging – Text & Picture Alerts listed in the top menu.
• Click Manage Alerts in the menu on the left that appears.
• Click the name of the alert you wish to edit.
• Edit the time of delivery for the text alert.
• Edit the date of delivery for the text alert.
• Edit other information that may be only available on specific text alerts.
• Click Update and your text alert will be sent to you on the scheduled date.

To turn on or off text or picture alerts that you have already set up follow these steps:

• Sign in to Messaging – Text & Picture Alerts listed in the top menu.
• Click Manage Alerts in the menu on the left that appears.
• Determine which text alert you want to turn on or off.
• Click Turn On to make the text alert active.
• Click Turn Off to  stop the delivery of the text alert.
   

To remove text or picture alerts that you have already set up follow these steps:

• Sign in to Messaging – Text & Picture Alerts listed in the top menu.
• Click Manage Alerts in the menu on the left that appears.
• Determine which text alert you wish to remove.
• Click Delete next to the text alert.
• A confirmation screen will appear to confirm your removal of the alert.
• Click on Delete and text alert will be removed.

To edit a calendar alert that you have already set up follow these steps:

• Sign in to Messaging – Text Messaging listed in the top menu.
• Click Preferences in the menu on the left that appears.
• Then click Calendar in the left menu.
• In the calendar that appears select the month and year of where the alert you want to edit is located.
• Alerts will appear as red text under each day of the month.
• Click on the red text for the alert you wish to edit and the Edit Alert screen appears.
• Change the date and time of the event.
• Change how often you want to be notified.
• Change the content of your event reminder alert.
• Click Save and your calendar alert will be sent to you on the scheduled date.

 To remove a calendar alert that you have already set up follow these steps:

• Sign in to Messaging – Text Messaging listed in the top menu.
• Click Preferences in the menu on the left that appears.
• Then click Calendar in the left menu.
• In the calendar that appears select the month and year of where the alert you wish to remove is located.
• Alerts will appear as red text under each day of the month.
• Click on the red text for the calendar alert you wish to remove and the Edit Alert screen appears.
• Click Delete and your calendar alert will be removed.