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Questions & Answers
Verizon Hub is your all-in-one home communication center. It’s the home phone reinvented. Verizon Hub’s powerful tools will help you to be more productive and organized, while giving you quick access to the people, places and information you need. Perfect for families, Verizon Hub makes managing your busy lives easier.
You will have access to unlimited local and long distance calling (including the U.S., U.S. territories and Canada) and calling features you’re used to like Call Forwarding, Do No Disturb and Simultaneous Ring.
Other cool features include:
- Access to V CASTSM Videos and Entertainment and traffic and weather information.
- View movie listings and trailers and even purchase tickets.
- Calendars allow you to add an event to your Verizon Hub calendar and send notifications to the wireless devices on your Verizon Wireless account.
- Directories allow you to search for businesses and people.
- Text, Picture and Video Messaging with other Verizon Wireless customers.
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Digital Voice is a Voice-over-Internet-Protocol (VoIP) service that offers phone service over a broadband Internet connection instead of through a traditional telephone network. You can surf the Internet on your computer and chat on the phone at the same time. Digital Voice allows you to manage your calls more effectively and offers calling features and capabilities that are not standard with traditional phone service. Verizon High Speed Internet, Verizon FiOS Internet, or another provider’s DSL or cable service is required, as well as a router. Digital Voice service includes:
- Unlimited local and long distance calling (includes U.S., U.S. territories, and Canada).
- Low international rates.
- Ability to keep your old number or get a new one.
- Choice of area code, regardless of where you live.
- Calling features you’re used to (Call Forwarding, Do Not Disturb, Simultaneous Ring, Incoming Call Block, etc.)
- Online account management, including feature changes and call log details.
- Use of your phone wherever there is a broadband connection and 911 coverage.
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Yes, your Digital Voice service will work even if you are simultaneously accessing the Internet, sending files and instant messaging over the same broadband connection with your home computer. Use of data services at the same time as the use of Digital Voice may negatively impact sound quality. The quality of your Digital Voice call is affected by your broadband speed / bandwidth. So, customers with a lower bandwidth, like 768K, may experience poorer sound quality than customers with a higher bandwidth, like 3.0 Megabytes per second (Mbps) will enjoy.
Recommended bandwidth subscription: 1.5Mbps
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In many cases, all services associated with your current phone number will be disconnected once the transfer is completed. For instance, once you transfer your telephone number to Digital Voice, you might also lose any other services associated with that number (i.e., Verizon High Speed Internet, or another provider’s DSL, etc.). We recommend that if you want to maintain these services, please contact your telephone company prior to transferring your telephone number. If you are a Verizon customer please contact (866) 542-8475.
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First, you need to verify that you can transfer your number by calling customer support at (800) 922-0204. If your number qualifies for transfer, and you have already connected your Verizon Hub, the representative will place an order to transfer your number. The transfer process may take up to 14 business days to complete.
When porting your number, you will be asked to provide the following information:
- Confirmation that you are the authorized contact on the account with your old service provider.
- The name of your old service provider.
- The account number of your old service as it appears on your bill.
- Your name and address as they appear on your bill.
- The current, active phone number that you wish to keep when you port.
- A telephone number where you can be reached during the porting process.
- Your Social Security number or other information that will be used to accurately identify you to your old service provider.
Note: Providing incorrect information will delay the porting process, because a customer service representative will need to contact you for the correct details.
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The transfer process typically takes 14 days after you have placed your order. Once the transfer is complete, you’ll receive a free text message on your Verizon Hub.
If you have questions during the transfer process, or if you receive a free text message about your number transfer, please call customer support at (866) 465-5420.
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Yes, you can add a conference bridge to your list of Contacts.
From the base: When entering the phone number of a new Contact, touch the comma button to insert a pause. You can enter up to 3 commas to ensure a longer pause. Then enter the passcode and press #, if the passcode requires it. Touch Enter to save the conference bridge number.
From the handset: When entering the phone number of a new Contact, press the OK button to insert a pause. You can press OK up to 3 times to ensure a longer pause. Then enter the passcode and press #, if the passcode requires it. Press Next, choose a Ringer and press Save Contact to save the conference bridge number.
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No, a power or broadband service outage will prevent ALL service from working, including the ability to dial 911 and receive emergency response.
However, you have the option of selecting a backup number, so calls will be forwarded to a cell phone or another number in case of a power or broadband outage. You can add a backup number in the Settings section of your Verizon Hub, or within My Verizon.
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| Albany | East Los Angeles | Orlando |
| Atlanta | Orange County | Philadelphia |
| Austin | San Bernardino / Riverside | Phoenix |
| Baltimore | San Fernando / Ventura County | Pittsburgh |
| Boston | West and Central Los Angeles | Sacramento |
| Chicago | Miami | Salt Lake City |
| Cincinnati | Milwaukee | San Diego |
| Dallas / Ft. Worth | Minneapolis / St. Paul | San Francisco |
| Denver | Five Boroughs within New York City | Seattle |
| Detroit | Long Island | St. Louis |
| Houston | Northern New Jersey | Tampa |
| Indianapolis | Northern New York City Suburbs | Washington D.C. |
| Las Vegas |
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Access to Chaperone service via your Verizon Hub is free of charge, much like using the Chaperone website or Chaperone® Parent mobile service. However, a monthly subscription is required to use Chaperone on your Verizon Wireless cell phone.
To get Chaperone service added to your account, visit a Verizon Wireless store or call (800) 2-JOIN-IN (256-4646).
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Registering is quick and easy. To get started:
- Go to Verizon Wireless.
- Enter your Wireless Phone number – Select the Register button.
- Set up your my Verizon profile.
- Create a password.
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My Verizon can be accessed from any computer with an Internet connection. For optimal connection to the Verizon Hub, your computer should support one of the following Internet browsers:
- Windows - Internet Explorer® 6.0 or above; Netscape® 7.2 or above, Safari 3.0, Firefox 2.0 (only)
- MAC - Safari 3.0, Netscape 7.2, Firefox 2.0 (only)
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Verizon Hub’s 911 service operates differently from traditional wireline 911 service. For correct emergency call routing, you MUST provide Verizon Wireless with the phone number and service address of the physical location where you are using your Verizon Hub service.
In most areas of the country, Verizon Hub will provide you with Enhanced 911 (E911) service. With E911 service, Verizon Hub will automatically route your call to the appropriate emergency response center and provide the emergency operator with your Verizon Hub phone number and address. In the limited number of areas where Verizon Hub is authorized to provide service but cannot provide E911 service, we will provide you with Basic 911 service. With Basic 911 service, your 911 call will be routed to the appropriate emergency response center, but the center will not automatically receive your Verizon Hub phone number and address. Regardless of which service is provided, you must be prepared to provide the emergency service operator with your phone number and location.
Please note that if you have Call Forwarding, Do Not Disturb, Simultaneous Ring, Schedule Call Forwarding or Schedule Do Not Disturb features enabled when you dial 911, and your call is interrupted, the emergency dispatcher may not be able to call you back at the phone from which you dialed.
If for any reason your Verizon Hub service is not available, you will not be able to make 911 calls. For instance, your Verizon Hub service will not work during a power outage or a broadband outage. You should have an alternative means of accessing 911 services from your home, such as a cell phone or traditional landline.
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- Dial 011 + the Country Code + the Telephone Number of the person you are calling.
The following Caribbean and other neighboring U.S. destinations do not require you to dial 011 when placing an International call:
| American Samoa | Cayman Islands | Northern Mariana Islands |
| Anguilla | Dominica | Puerto Rico |
| Antigua | Dominican Republic | St. Kitts and Nevis |
| Bahamas | Grenada | St. Vincent and the Grenadines |
| Barbados | Guam | Trinidad and Tobago |
| Barbuda | Jaimaica |
Turks and Caicos Islands |
| Bermuda | Montserrat | British Virgin Islands |
| Canada |
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There are two possible scenarios:
- The handset battery may not be properly connected. Remove the cover from the back of the handset to verify that the plugs are properly connected to the battery.
- The handset battery may not be fully charged. We recommend charging the handset for a minimum of 2 hours prior to using it for the first time.
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First, check to ensure that your Verizon Hub phone has a dial tone. Then, go to My Verizon and check to see if any of the following features have been enabled, which would send calls directly to voice mail:
- Call Forwarding
- Simultaneous Ring
- Do Not Disturb
If the problem persists, please contact customer support at (800) 922-0204.
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If you’re experiencing a fast busy signal for only one phone number, please try your call again, or check with the person you are trying to reach to see if they have anonymous call block activated. You might also try the following:
- Check your account to make sure you do not have Caller ID Block on.
- Verify that you can reach that number from another phone, such as a cell phone.
- If you continue to have problems, please contact customer support at (800) 922-0204.
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If the people calling you are hearing a fast busy signal, check your account status online, or contact customer support at (800) 922-0204. You might also try the following:
- Check your account to make sure you do not have Anonymous Call Block on.
- If only one caller is having this issue when trying to reach you, have that person contact their telephone service provider.
- If you continue to have problems, please contact customer support at (800) 922-0204.
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You can check the following:
- Make sure there is not a wireless router, halogen light or microwave within several feet of your Verizon Hub, as these may cause interference.
- If the other party is on speakerphone, ask them to reduce the volume on their speakerphone or use the handset.
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Make sure that you are using 10-digit dialing (area code + phone number).
For International calls, verify that you do not have international calls blocked within My Verizon, and remember to use 011 + the country code + the phone number of the person you are calling.
If you are still having problems, please contact customer support at (800) 922-0204.
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Verizon Relay is a feature that lets you receive your Text, Picture & Video Messages on your Verizon Hub from a Verizon Wireless cell phone in a fun and interesting format.
Simply add Verizon Wireless customers who are friends or family as Verizon Relay Members, and their messages will appear on your Verizon Hub. Once you add Members, their messages will appear within the Tiles tab. They’re arranged on the screen much like they would appear on a bulletin board. Members can be added from your Contacts or manually.