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My Verizon Online

General Information

1. What's My Verizon Online?
2. What are the different levels of access in My Verizon?
3. Why should I use My Verizon Online?
4. How do I pay my bill online?
5. Some pages on my account won't display. What should I do?
6. Is there a number I can call with a specific question?

Method of Payment

1. What forms of payment does Verizon Wireless accept?
2. Can I use my debit card to make a payment?

Subscribers FAQs

1. When can I view my bill online?
2. Can I choose to receive a paper bill or go paperless?
3. Now that I see my bill online, can I stop getting the bill in the mail?
4. How far back will I be able to view my bill?
5. Who do I contact if I'm having trouble accessing my bill?
6. What if I forget my Password?
7. How can I change my Password?
8. What if I cannot receive the text message with my temporary password?
9. What is a Security Question?
10. I have a business with multiple lines on one account. Can I view bills for all my lines?
11. What is the cost to participate in My Verizon Online?
12. How do I pay my bill online?
13. When will my first automatic bill payment take effect?
14. When will my payment be debited from my checking account?
15. When will my payment be charged to my credit/debit card?
16. Is there a charge for any payment method?
17. Will I need to make a request each month in order to pay my bill?
18. Can I stop an Automatic Debit payment amount before my checking account or credit card is debited?
19. What if I need to stop a payment that has already been made?
20. Do I have to sign up for an online bill payment if I have already enrolled into My Verizon Online?
21. Is there a charge for a returned check?
22. Why do you need my email address?
23. Why am I not receiving email notifications?
24. How many email addresses can I use?
25. Can I de-enroll from My Verizon Online at any time?
26. What debit cards are accepted for payment?
27. Can I see the incoming call phone number on my bill?
28. How do I check my balance?
29. How do I check my minutes used?
30. What features do I have on My Verizon Online?
31. How can I add or change features on My Verizon Online?
32. I'm using Internet Explorer 7.0 BETA and having problems accessing some pages on the Verizon Wireless website. Why?

General Information

1. What's My Verizon Online?
   My Verizon Online is the core of a suite of Internet-based sites that allow you to access and manage favorite Verizon Wireless products and services. In addition, if you are registered as the account holder for your personal account, My Verizon allows you to:
   
   
   • View and pay your bills online.
   • Change your address.
   • Upgrade your phone or change your calling plan.
   • Add or change features on your service. 
   • And more!*

   
   *Functionality is limited in some areas.

   Using the same My Verizon password, you can also access the following websites, products and services:

   • Text Messaging
   • Pictures & Video Messaging†
   • Text & Picture Alerts
   • Features & Downloads
   • Ringback Tones
   • Wallpapers
   • Mobile Web
   • Chaperone†
   • VZNavigator
   • Location Management
   • V CAST Music‡
   • SMTP Outbound Email Service

   † Also accessible from compatible cell phones.
   ‡ Using V CAST Music Manager or Windows Media Player 10 or higher.

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2. What are the different levels of access in My Verizon?

   All Verizon Wireless customers can register for My Verizon online, to be able to sign in and use products and services. As long as you have a Verizon Wireless phone number, you can register your profile, log in, and start using many online services.

   Additionally, if you are responsible for payments on your personal account, you can register as an account owner to manage your account online.

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3. Why should I use My Verizon Online?
   My Verizon Online can help you save time and energy because you can access your account information when it's most convenient for you. Consider these benefits:
   
   
   • Information is only a few clicks or prompts away.
   • Exclusive promotions are often available to My Verizon Online customers.
   • You don't need to wait to speak to a Customer Service Representative.
   • It's fast, free and simple!

   Additionally, if you simply want to use your favorite Verizon Wireless products and services, your My Verizon password provides the ability to log in once and surf through your favorite sites without logging in to each site individually.

   Sign In to My Verizon

   Register for My Verizon

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4. How do I pay my bill online?
   If you are already registered, sign in to My Verizon.

   If you are not registered yet, register for My Verizon.

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5. Some pages on my account won't display. What should I do?
   Our website currently does not perform optimally with Microsoft Internet Explorer 6.0 and Netscape 6.2.1 and we are working to integrate both browsers with our website for better navigation. We apologize for any inconvenience this may cause. If you are using Microsoft Internet Explorer 6.0, we recommend overriding automatic cookie handling and if you are using Netscape 6.2.1, we recommend using Netscape Communicator 4.79.
   
   To override automatic cookie handling with Microsoft Internet Explorer 6.0, please follow these instructions:
   
   
   1. Click on Tools.
   2. Select Internet Options.
   3. Click on the Privacy tab.
   4. Choose the Advanced tab.
   5. Check the box that says "Override Automatic Cookie Handling."
   6. Click OK.
   7. Click OK.
   
   By overriding automatic cookie handling, you should have full access to your account information.
   
   If you are using Netscape 6.2.1, we recommend downloading and installing Netscape Communicator 4.79.
   
   Netscape Communicator 4.79 can be downloaded free at Netscape. Just choose New Download, then click "For Other Netscape products, click here," and then choose Netscape Communicator to begin the download.
   
   Netscape Communicator 4.79 will provide you full access to your account information.
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6. Is there a number I can call with a specific question?
   You can email us directly with any questions. Select Contact Us and then Send Email.
   
   You can also call our Service & Support Department toll-free at (800) 350-2830, select option #1. They are available Monday-Friday, 5 am to 9 pm and Saturday-Sunday, 6 am to 7 pm.
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Method of Payment

1. What forms of payment does Verizon Wireless accept?
   Verizon Wireless accepts all major credit cards: Visa, MasterCard, American Express and Discover. Verizon Wireless also accepts debit cards carrying the Star, NYCE, PULSE, Visa and MasterCard brands. Diner's Club cards are also accepted but for recurring payment and business-to-business extranets only. We will accept international credit for one-time payments only.
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2. Can I use my debit card to make a payment?
   Verizon Wireless accepts all major debit cards, but please confirm with your bank as to whether they permit online transactions.
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Subscribers FAQs

1. When can I view my bill online?
   You are able to access My Verizon Online upon completion of registration. If you are an existing Verizon Wireless customer, you will be able to view your bill immediately.
   
   If you are a new customer, you will have to wait to view billing information until after your first bill cycle. Each month your bill will be available online usually 5-7 days after their bill cycle. Verizon Wireless can send an email or a text message to your phone to notify you when the bill is available.
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2. Can I choose to receive a paper bill or go paperless?
   Yes, you may either receive a paper bill or go paperless by clicking on the MY BILL tab on the top navigation, then click on the Paperless Billing link on the left hand navigation and follow instructions to change.
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3. Now that I see my bill online, can I stop getting the bill in the mail?
   Yes, you may stop receiving your paper bill by clicking on the MY BILL tab on the top navigation, then click on the Paperless Billing link on the left hand navigation and follow instructions to change.
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4. How far back will I be able to view my bill?
   If you are an existing Verizon Wireless customer, your current bill is available online upon registration, along with up to 5 months of historical statements. The site will keep 6-months of consecutive bills available for viewing. If you are a new customer, you will have to wait to view billing information until after your first bill cycle.
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5. Who do I contact if I'm having trouble accessing my bill?
   If you are experiencing any difficulty accessing your bill after your enrollment and subsequent billing period, please contact the Services and Support Team at (800) 350-2830.
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6. What if I forget my Password?
   If you forget your password, you can establish a new password online by clicking on Forget Password? found on the login page. To prevent unauthorized access to your Verizon Wireless online My Verizon, if you are registered as the account holder, you will be required to verify basic information about your account. If you have established a Security Question and Answer and can correctly answer the question, you will be able to create a new password online. If you are unable to do so, then a temporary password will be sent via text message to your cell phone.
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7. How can I change my Password?
   1. Login to My Verizon.
   2. Click on My Profile located on the right side of the page.
   3. Select the Change Password link and follow the steps to change your password.

    

   NOTE: To maintain the security of your account, it is important to keep your password private and safeguarded as you would any other piece of confidential information.

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8. What if I cannot receive the text message with my temporary password?
   We will send a letter to the billing address, via first class mail, that contains the temporary password. You should receive the letter in approximately 3-5 business days. If you are not at the same address, you may want to contact the account holder to let them know to expect the letter at the billing address.
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9. What is a Security Question?
   The Security Question is an added means of verification. If you need to access your account, but have forgotten your password, answering the security question allows you to change your password online. Otherwise, a temporary password will be sent via text message to your cell phone. When setting up your Security Question, you can choose from pre-selected questions or create your own question.
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10. I have a business with multiple lines on one account. Can I view bills for all my lines?
    Registered accounts with 10 lines or less have the ability to view the activity of each line on a monthly basis. However, if you have multiple lines on separate accounts, each account must be registered separately.
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11. What is the cost to participate in My Verizon Online?
    Verizon Wireless is currently providing the My Verizon Online service at no cost to our customers.
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12. How do I pay my bill online?
    You can sign up to pay your bill online when you register for My Verizon. If you are already registered, select Pay Bill on the My Verizon Overview page, or select Payment under the MY BILL tab on the top navigation.

    Verizon Wireless offers 5 payment methods:

    1. Auto Pay from Checking.
    2. Auto Pay with a Credit Card.
    3. Pay Now from Checking.
    4. Pay Now with a Credit Card.
    5. Pay Now with a Debit Card.

    You may elect to store your Pay Now credit/debit card and checking account information, or you may re-enter the payment information each time you visit to make a payment.

    If you choose the Auto Pay from Checking Account option, the process requires that you provide your bank routing number, checking account number, your name as it appears on your Checking Account and that you read and accept the online authorization. Your automatic payment will be scheduled for twenty (20) days past your billing date. You can also elect to change your payment date to occur anywhere between 20-25 days from the date of your billing statement. You will receive an email notification each month at least ten (10) days prior to the automatic debit of your checking account. Payments will be taken for the total amount due each month. Your automatic payment will be posted to your Verizon Wireless account and your checking account will be debited on your scheduled automatic payment date. This automatic payment process will be repeated on a monthly basis thereafter. Debit cards are not eligible for the Auto Pay program.

    If you choose the Auto Pay using a Credit Card option, the process requires that you provide your credit card number, your name as it appears on your credit card account, your billing address and that you read and accept the online authorization. Your automatic payment will be scheduled for twenty (20) days past your billing date. You can also elect to change your payment date to occur anywhere between 20-25 days from the date of your billing statement. You will receive an email notification each month at least ten (10) days prior to the automatic debit of your credit card account. Payments will be taken for the total amount due each month. Your automatic payment will be posted to your Verizon Wireless account and your credit card account will be debited on your scheduled automatic payment date. This automatic payment process will be repeated on a monthly basis thereafter. Debit cards are not eligible for the Auto Pay program.

    If you choose the Pay Bill from Checking or Credit/Debit Card option, you may enter the amount you would like to authorize as payment. Your authorized electronic check payment will then be debited from your checking account or your authorized credit/debit card payment amount will then be charged to your credit card. Your payment will post to your Verizon Wireless account. Every month, you will need to access the online 'Pay Bill' button and enter an amount in order to authorize us to electronically debit your checking account or charge your credit/debit card for the amount you enter.

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13. When will my first automatic bill payment take effect?
    When will my payment be debited from my checking account? If you utilize the Pay Bill payment method to make a payment by check, your payment amount will be debited from your checking account the next business day.
    
    If you are enrolled in Auto Bill Pay with your Checking account, your monthly payment will automatically be debited from your checking account on the day that you have selected for your monthly payments. If that day falls on either a weekend or bank holiday, your payment date will occur on the next business day.
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14. When will my payment be debited from my checking account?
    When will my payment be charged to my credit/debit card? If you utilize the Pay Bill payment method to make a payment with a credit/debit card, your payment amount will be charged to your credit/debit card that day.
    
    If you are enrolled in Auto Bill Pay with a Credit Card, your monthly payment will automatically be charged to your credit card on the day that you have selected for your monthly payments. If that day falls on either a weekend or bank holiday, your payment date will occur on the next business day.
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15. When will my payment be charged to my credit/debit card?
    If you utilize the Pay Now payment method to make a payment with a credit/debit card, your payment amount will be charged to your credit/debit card that day.
    
    If you are enrolled in Auto Bill Pay with a Credit Card, your monthly payment will automatically be charged to your credit card on the day that you have selected for your monthly payments. If that day falls on either a weekend or bank holiday, your payment date will occur on the next business day.
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16. Is there a charge for any payment method?
    Verizon Wireless currently offers this service to you without any charge, but we recommend that you contact your bank to find out if they will charge a fee for this service.
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17. Will I need to make a request each month in order to pay my bill?
    This depends on the payment method you have selected. If you chose one of the Pay Bill options, yes, you will need to submit a payment amount authorizing Verizon Wireless to debit your checking account or charge your credit/debit card on a monthly basis. If you chose one of the Auto Pay options, your checking account or credit card will be automatically debited or charged each month.
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18. Can I stop an Automatic Debit payment amount before my checking account or credit card is debited?
    You would select the Auto Bill Pay option and click on the Suspend button. You would then be prompted through the Suspend payment process. You can elect the Suspend button up to 4 business days before your scheduled automatic payment. If you choose to stop payment within 4 business days from your scheduled payment, please contact your bank to stop payment.
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19. What if I need to stop a payment that has already been made?
    If you want to cancel a payment, please contact your bank or credit card company to see if the payment or charge to your account has already been processed and can be stopped.
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20. Do I have to sign up for an online bill payment if I have already enrolled into My Verizon Online?
    No. You can register to view your bill online without selecting the payment option. However, you cannot sign up for the payment option without being registered through My Verizon.
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21. Is there a charge for a returned check?
    Yes. Your payment will be reversed by Verizon Wireless if the transaction is returned by your bank for any reason. Verizon Wireless will charge your account a fee of up to $25.00 per returned transaction.
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22. Why do you need my email address?
    You will receive email notifications when your Verizon Wireless bill is available for viewing and to confirm online payments. You will also receive email notifications if an online payment has been denied by your bank and for other payment related activities. These standard emails are the only emails you will receive each month until your next bill is posted online or if you make additional online payments.
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23. Why am I not receiving email notifications?

    Your email address may not be correct. On the top right hand side of almost every page, the primary email address is shown. To change this email address, select the displaying "Edit profile" link to display your email address for editing. If this email address is correct and you have others, then after clicking on the "Edit profile" link, click on the "Manage Email and TXT Alerts" link on the left hand navigation. All email addresses will be displayed. If any of the displaying email addresses need to be corrected, then click on the "UPDATE" link.
    
    Email Notifications may not be set up correctly. Verify the notifications are set properly by following the steps outlined above. The primary email address automatically receives both payment confirmation and bill ready notices. For secondary email addresses, notifications are optional and will need to be verified/set.
    
    SPAM filtering software may be installed on your computer or used by your email provider or Internet service provider. To ensure that you receive important emails, do one of the following:

     

    • Add the "verizonwireless.com" domain to your email "safe list."
    • If your settings do not allow you to add email addresses to a "safe list," use the Help section or contact your email Internet provider's Customer Support to research your configuration options.
    • Disable your email filtering "SPAM" software on your computer.
    
    Customers can test their email address to ensure they will receive My Verizon email correspondence by clicking on the ""Edit profile"" link, then click on the "Manage Email and TXT Alerts" link on the left hand navigation, followed by Test Email Addresses at the bottom of the page.
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24. How many email addresses can I use?
    Between 1 and 5. My Verizon requires at least 1 email address.
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25. Can I de-enroll from My Verizon Online at any time?
    If you would like to de-enroll from this service, please contact our Services and Support Team at (800) 350-2830 and select option #1.
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26. What debit cards are accepted for payment?
    My Verizon accepts cards from the PULSE, STAR and NYCE debit networks.
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27. Can I see the incoming call phone number on my bill?
    The caller's phone number for incoming calls displays in the Call Details section in the Billing tab. If the caller's phone number is not available, or the caller used Caller ID block, then the word "Unavailable" will appear.
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28. How do I check my balance?
    There are two ways to check your balance:
    1. You can sign in to My Verizon Online and view your balance from the overview page (along with minutes used).
       Or
       
    2. If you’re on the go, you can dial #BAL + Send (airtime free) from your wireless phone.
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29. How do I check my minutes used?
    There are two ways to check your minutes used:
    1. You can sign in to My Verizon Online and view your minutes used from the overview page.
       Or
       
    2. If you're on the go, you can dial #MIN + Send (airtime free) from your wireless phone.
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30. What features do I have on My Verizon Online?
    To find out what features you have, follow these steps:
    1. Login to My Verizon.
    2. Go to My Plan.
    3. Select Add/change features.
    4. If you have more then one mobile number, select the one you want to see from the drop down.
    
    The next screen will list all of the included features on that phone number, as well as how to add or change your current features.
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31. How can I add or change features on My Verizon Online?
    You can add or change features through My Verizon by following these steps:
    1. Login to My Verizon.
    2. Go to My Plan.
    3. Select Add/change features.
    4. Select mobile number from drop down.
    5. Click Continue.
    6. Select the features you wish to add.
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32. I'm using Internet Explorer 7.0 BETA and having problems accessing some pages on the Verizon Wireless website. Why?
    At this time, the Verizon Wireless website does not support Internet Explorer 7.0 BETA 2.
    
    The IE 7.0 browser is still undergoing testing by Microsoft. When their testing is completed, and IE 7.0 officially launched, Verizon Wireless will work to ensure its optimal performance with our website. Until then, please continue to use Internet Explorer 6.0.
    
    If you have already downloaded IE 7.0 and do not know how to restore IE 6.0, please contact either Microsoft.com or your Internet Service Provider for further assistance.
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