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Verizon Wireless Coupe™

General Information

1. What do the red ICE keys do?
2. I push the 911 key and nothing happens, is there something wrong?
3. I hear a beep on my current call, what is this?
4. I receive a call and the volume is very low making it hard to hear the caller, what should I do?
5. How do I turn the speakerphone on?
6. Can I use a wired headset with this device?
7. How do I find my phone number?
8. Am I required to get the America’s Choice® 65 Plus calling plan with the Coupe handset?
9. What should I do if I have trouble using my Coupe phone?

Good Housekeeping Seal & Warranty

1. What is the Good Housekeeping Seal Warranty?
2. Can the two year warranty be used at any Verizon Wireless retail outlet?
3. If I have a problem with my Coupe handset, should I send it to Good Housekeeping?
4. How do I submit for the Good Housekeeping warranty?
5. Does the Good Housekeeping warranty cover the calling plan and issues surrounding call reception, etc?
6. What about a battery that wears out, is this covered?

General Information

1. What do the red ICE keys do?
   ICE stands for In Case of Emergency. These three red buttons are used to let people know who to call in the event of an emergency. Program the name and number of someone you would like notified if anything should happen to you.
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2. I push the 911 key and nothing happens, is there something wrong?

   In order to prevent inadvertent dialing of 911, you must follow two steps to dial using the 911 key:

   1. You must push and hold the 911 key for two seconds.
   2. You can then either press the Left Soft Key corresponding to the "Yes" response OR push the Send key.
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3. I hear a beep on my current call, what is this?
   You have another incoming call (call waiting). The incoming call number will also be displayed. To answer this call press Send, this places the first call on hold. To switch back to the 1st call press Send again.
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4. I receive a call and the volume is very low making it hard to hear the caller, what should I do?
   While on a call you can adjust your volume up by pressing the white toggle key on the left hand side of the phone as you view the keypad. Press the top or "+" portion of the toggle to increase volume and the lower or – portion of the toggle to reduce volume.
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5. How do I turn the speakerphone on?
   During a call you can simply push the SPKR key to activate the speakerphone. Pushing the key again (or hanging up the phone) turns the speakerphone mode off. You can also turn the speakerphone on before making a call by pressing the SPKR key and then dialing the number.
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6. Can I use a wired headset with this device?
   Yes, look for the blue cover on the left side of the handset, remove this cover and simply insert the plug from the wired headset into the port located under the blue cover.
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7. How do I find my phone number?
   1. Press the OK key and then navigate to the "Phone Info."
   2. Push OK again
   3. Select the OK button on the My Number option and your number is listed next to MDN.
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8. Am I required to get the America’s Choice® 65 Plus calling plan with the Coupe handset?
   No, you can subscribe for any calling plan from Verizon Wireless when purchasing the Coupe handset.
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9. What should I do if I have trouble using my Coupe phone?
   Contact Verizon Wireless's highly trained sales and service representatives who are committed to providing shoppers with world-class customer service at (800) 922-0204.
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Good Housekeeping Seal & Warranty

1. What is the Good Housekeeping Seal Warranty?
   The Coupe handset has received the Good Housekeeping Seal.  The Good Housekeeping Seal is valid through September 30, 2008.  Good Housekeeping provides two years of coverage for any product that receives the seal - in this case the Coupe handset.The Seal warranty applies to any Coupe handset sold until September 30, 2008. The ranty protection is provided for two years after date of purchase for any Coupe handset (e.g. a Coupe handset purchased August 15, 2008 would have Good Housekeeping’s warranty protection until August 14, 2010).The warranty provides for replacement or refund of the product if defective.

   Note: In most cases that meet the conditions of the Good Housekeeping warranty, you will receive a refund for the purchase price, however, final judgements rests with Good Housekeeping.

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2. Can the two year warranty be used at any Verizon Wireless retail outlet?
   No, the warranty is provided by Good Housekeeping. Thus, the handset claim needs to be submitted to Good Housekeeping for reimbursement.
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3. If I have a problem with my Coupe handset, should I send it to Good Housekeeping?

   We recommend handling any product issues first directly with Verizon Wireless. If your phone experiences a manufacturing defect during the first year, Verizon Wireless will provide a replacement handset. If your phone experiences a manufacturing defect during the second year, Verizon Wireless will provide a replacement handset, which may be a refurbished unit, for a $50 fee. Alternatively, during the first two years of ownership you can take advantage of the Good Housekeeping Seal warranty, through which Good Housekeeping will either replace the handset or give you a refund.

   Note: If you subscribed to Total Equipment Coverage or Extended Warranty when you purchased your Coupe handset, the Verizon Wireless $50 replacement fee does not apply, and you can make a claim beyond two years from the date of purchase.

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4. How do I submit for the Good Housekeeping warranty?

   If you believe such a defect exists, write to:

   Director, Consumer & Reader Services Department
   Good Housekeeping Magazine
   300 West 57th Street
   New York, NY 10019

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5. Does the Good Housekeeping warranty cover the calling plan and issues surrounding call reception, etc?
   No, the Coupe handset received the Good Housekeeping Seal; voice and data service on the handset is not covered by the Good Housekeeping warranty.
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6. What about a battery that wears out, is this covered?
   No, the Good Housekeeping warranty applies to product defects…batteries have a useful life and thus a battery wearing out is not defined as a defect.
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