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Samsung i730

General Device

1. How do I enable the speakerphone during a voice call?
2. How do I answer a phone call when the slide is in the up position?
3. Can I answer the phone by sliding it up?
4. What is the difference between Device Volume settings vs Car Kit Volume settings?
5. How do I playback ringtones that are listed in the ringtone manager software?
6. What are the differences between Soft Reset vs Hard Reset vs Phone Reset vs Erase Memory?
7. How do I recover after a hard reset?
8. How do I adjust the screen on my i730 device?
9. How do I make the Backlight stay on longer?
10. How can I make my Backlight brighter?
11. How can I set my power settings?
12. Why does the Backlight on the keypad go out sometimes?

Downloads

1. How do I download and install an application from the Handango with Verizon Wireless Store?
2. How do I remove/uninstall applications from my device?

Upgrading/Conversions

1. How do I transfer compatible applications and data from my previous Windows-powered device to my new i730?

Wireless Sync

1. How do I disable the alert that is played each time I receive data from a Wireless Sync session on my i730?
2. How do I enable or disable network Push on the i730?
3. On the i730 device, why does Wireless sync not always start synchronizing when the radio is turned on?
4. How do I download email attachments on the i730?

Internet Connection

1. How do I connect to the Internet to view web pages?
2. How do I disconnect from the Internet?

Email

1. Does the i730 with Windows Mobile 2003 Second Edition support multiple email accounts?
2. How do I add an email account to my Samsung i730?
3. Why can't I send email through my existing ISP mail account?

Additional i730 Applications

1. What is Picsel Browser?
2. How do I launch the Picsel Browser?
3. What formats are viewable from the Picsel Browser?
4. What is Sprite Backup?
5. Where do I access my data from a Sprite Backup?

Bluetooth

1. What Bluetooth profiles does Samsung i730 include?
2. How do I enable/disable Bluetooth?
3. What Bluetooth headset will work with the i730?
4. How do I connect to a Bluetooth headset?
5. Can I perform an ActiveSync over Bluetooth?

Wi-Fi

1. How do I setup my i730 for Wi-Fi Access?
2. How can I find the MAC Address when in Wi-Fi Mode?
3. Which 802.11x Wi-Fi standard does the i730 support?
4. Why can't I receive calls when in Wi-Fi mode?
5. Why doesn't my phone turn back on automatically when Wi-Fi is turned off?
6. How do I turn my phone back on when in Wi-Fi mode?
7. What type of Authentication and Encryption does the i730 support?
8. Does the i730 support LEAP for Wi-Fi?
9. Why doesn't the i730 connect to my wireless access point (AP) /router?
10. Why doesn't the i730 automatically reconnect to the wireless access point/router?
11. When Wi-Fi is turned on, what do the different services under the Network Card stand for?
12. Is my NationalAccess/BroadbandAccess connection on when Wi-Fi is on?
13. Can I perform an ActiveSync over Wi-Fi?

ActiveSync

1. How do I setup ActiveSync?
2. How do I ActiveSync my i730 handheld device to my PC?

General Device

1. How do I enable the speakerphone during a voice call?
   Press and hold the green phone Send key.
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2. How do I answer a phone call when the slide is in the up position?
   Press the green phone Send key.
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3. Can I answer the phone by sliding it up?

   Yes, you can set the option to answer phone calls by following these steps:

   1. From the Home screen tap on Start.
   2. Tap Phone.
   3. Tap Tools and select options.
   4. Select the Option tab.
   5. Check the box next to “Call answer by the slider open”
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4. What is the difference between Device Volume settings vs Car Kit Volume settings?

   To change the Car Kit Volume settings

   1. From the Home screen tap on Start.
   2. Tap Settings.
   3. Tap on the System tab and then tap on the Car Kit Volume icon.
   4. You can set the incoming ring volume, voice volume in call and the PDA sound volume.

    

   To change the Device Volume Settings
   

   1. Press the Volume Keys either up or down.
   2. You can set the PDA sound volume, incoming ring volume and turn the device to vibrate.
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5. How do I playback ringtones that are listed in the ringtone manager software?
   1. From the Home screen tap on Start.
   2. Tap Ringtone Manager.
   3. Tap and hold the stylus on the title and then tap Play in the pop-up menu.
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6. What are the differences between Soft Reset vs Hard Reset vs Phone Reset vs Erase Memory?
   • Soft Reset: Stops all running programs and/or applications.
   • Hard Reset: Returns device back to default settings and does NOT erase Safestore.
   • Erase Memory: Returns device back to default settings and erases Safestore.
   • Phone Reset: Deletes all user programmable settings (e.g. ringtones, call answer, etc).
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7. How do I recover after a hard reset?
   Your PIM information is backed up to persistent storage (NAND Flash memory) on the i730 each time you perform a soft reset on the device.   This persistent storage is not affected by a hard reset so it will be there when you turn on your device.  The information will automatically be restored.  If you have performed a backup using the included Sprite backup application, you will be able to restore your device to it's original configuration using the backup file you created.
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8. How do I adjust the screen on my i730 device?
   1. From the Home screen tap on Start.
   2. Tap Settings.
   3. Tap on the System tab and then tap on the Screen icon.
   4. From the tab menu at the bottom, you can choose from the following:
      
   • General - You can change the screen orientation from Portrait to Landscape. You can also Align the Screen to the Stylus.
   • Clear Type (Set to On as default) – Smoothes the edges of the screen fonts.
   • Text Size – Adjusts the text size to see more content or increase the readability in many programs.
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9. How do I make the Backlight stay on longer?
   1. From the Home screen tap on Start.
   2. Tap Settings.
   3. Tap on the System tab and then tap on the Backlight icon.
   4. From the tab menu at the bottom select either Battery Power or External Power tabs to make the Backlight changes.
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10. How can I make my Backlight brighter?
    1. From the Home screen tap on Start.
    2. Tap Settings.
    3. Tap on the System tab and then tap on the Backlight icon.
    4. From the tab menu at the bottom select the Brightness tab to adjust the brightness level.
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11. How can I set my power settings?
    1. From the Home screen tap on Start.
    2. Tap Settings.
    3. Tap on the System tab and then tap on the Power icon.
    4. From the tab menu at the bottom select the Advanced tab to change the time limit before device is turned off.
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12. Why does the Backlight on the keypad go out sometimes?
    By default the Backlight on the keypad is associated with the clock on the phone and turns on between the hours of 5pm and 5am.
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Downloads

1. How do I download and install an application from the Handango with Verizon Wireless Store?
   1. From the Home screen tap on StartTap programs.
   2. Tap the Downloads shortcut.
   3. From the Website select the application you want to download.
   4. Tap Buy or Try and proceed to Checkout.
   5. Once you have purchased the application you will be prompted to download, select Yes.
   6. Read LICENSE AGREEMENT and tap Yes. The application will download after you accept the License Agreement.

    

   To access the application:

   1. From the Home screen tap on Start.
   2. Tap Programs.
   3. Select the new application.
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2. How do I remove/uninstall applications from my device?
   1. From the Home screen tap on Start.
   2. Tap Settings.
   3. Tap on the System tab and then tap on the Remove Programs icon.
   4. Select an application from the Programs in Storage Memory list.
   5. Tap the Remove button and follow the on-screen instructions.
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Upgrading/Conversions

1. How do I transfer compatible applications and data from my previous Windows-powered device to my new i730?
   You must have the application’s executable file, sync the device with the PC and run the executable file as done with previous installation.
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Wireless Sync

1. How do I disable the alert that is played each time I receive data from a Wireless Sync session on my i730?
   1. From the Home screen, tap Start.
   2. Tap Programs.
   3. Tap Wireless Sync.
   4. With the Wireless Sync application open, tap Setup at the bottom of the screen.
   5. Tap Push / ReadySync.
   6. Uncheck the Notification of data received option.
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2. How do I enable or disable network Push on the i730?
   1. From the Home screen, tap Start.
   2. Tap Programs.
   3. Tap Wireless Sync.
   4. With the Wireless Sync application open, tap Setup at the bottom of the screen.
   5. Tap Push / ReadySync.
   6. Check the Enable ReadySync option.
   7. Select a ReadySync interval.
   8. Wireless Sync will check for new messages at the interval you select.
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3. On the i730 device, why does Wireless sync not always start synchronizing when the radio is turned on?
   Wireless Sync attempts to connect to the server once every hour.  When you turn the radio on, Wireless Sync may not attempt to connect for up to one hour.  To start synchronization as soon as the radio is turned on, perform a manual sync by tapping Sync in the Wireless Sync client on your device.
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4. How do I download email attachments on the i730?
   1. Open the email which contains an attachment.
   2. Tap Edit.
   3. Tap Mark for Download.
   4. The attachment will be delivered during your next Wireless Sync synchronization.
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Internet Connection

1. How do I connect to the Internet to view web pages?
   1. From the Home screen tap on Start.
   2. Tap Internet Explorer – connection will occur automatically.
   3. To view a specific web page, type the URL in the address bar then tap the green arrow located to the right of the address bar.
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2. How do I disconnect from the Internet?
   1. To end a data session, tap on the double arrows in the top icon bar.
   2. Tap the Disconnect button in the pop menu.
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Email

1. Does the i730 with Windows Mobile 2003 Second Edition support multiple email accounts?
   Yes, the i730 supports up to 8 different email accounts.
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2. How do I add an email account to my Samsung i730?
   1. From the Home screen tap on Start.
   2. Tap Messaging.
   3. Tap Accounts from the bottom menu.
   4. Tap New Account and follow the on-screen instructions.
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3. Why can't I send email through my existing ISP mail account?

   Some ISPs (Internet Service Providers) do not allow their customers to send email from other networks such as Verizon Wireless' NationalAccess and BroadbandAccess services. To accommodate Verizon Wireless customers who have email accounts that do not allow relaying, Verizon Wireless has implemented an outbound SMTP mail server for you to be able to send your email.

   To utilize SMTP you will need to do the following:

   1. Change your Outgoing Mail Server to smtp.vzwmail.net. The steps to change the Outgoing Mail Settings will vary by email client. Please refer to your email client provider for instructions on how to change the setting.
      
      
   2. Create a VText.com profile if you do not already have a Verizon Wireless VText.com profile.  Visit www.vtext.com from your PC to register for free. A TXT Messaging capable data device or phone is required.
      • The credentials to access the send mail server will be the 10-digit mobile number (used on VText.com) @vzwmail.net (i.e. 2025551212@vzwmail.net) for the user name. For the password use the password established on www.vtext.com.
        
        
      • NOTE: Credentials established on www.vtext.com may take up to twelve hours before they will work on the Verizon Wireless SMTP server. If your password works on www.vtext.com but not on the smtp.vzwmail.net server, try again in a couple hours.

   
   The Verizon Wireless SMTP server can be accessed from most ISPs (Internet Service Providers) eliminating the need to reconfigure settings when switching between Verizon Wireless and other networks.
   

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Additional i730 Applications

1. What is Picsel Browser?
   Picsel Browser is an application that allows you to view documents on your i730 without any file conversion or loss of content.
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2. How do I launch the Picsel Browser?
   1. From the Home screen tap on Start.
   2. Tap Programs.
   3. Tap the Picsel Browser icon.
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3. What formats are viewable from the Picsel Browser?

   The following formats are viewable from the Picsel Browser:

   • PDF
   • Word
   • Excel
   • PowerPoint
   • HTML
   • Image Formats – JPEG, GIF, PNG, BMP
   • Text File
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4. What is Sprite Backup?
   Sprite Backup is a PIM application that allows you to back up your data so all of your data is not lost in the event of a complete battery drain.
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5. Where do I access my data from a Sprite Backup?
   1. From the Home screen tap on Start.
   2. Tap Programs.
   3. Tap Sprite Backup icon.
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Bluetooth

1. What Bluetooth profiles does Samsung i730 include?

   Rather than discuss specific profiles, Verizon Wireless has found it more helpful to our customers to discuss Bluetooth functionality. Refer to the Bluetooth chart for functionality included on each of our Bluetooth-enabled devices.

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2. How do I enable/disable Bluetooth?
   1. From the Home screen tap on Start.
   2. To enable, tap the Bluetooth icon which is set at Off.
   3. You will be prompted to turn Bluetooth On, tap Yes.
   4. The Bluetooth icon will turn blue with a blue On icon.
   5. To disable Bluetooth, tap the On icon and select Yes from the prompt.
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3. What Bluetooth headset will work with the i730?

   Bluetooth is a common technology. Many different Bluetooth headsets will work with this device. Each manufacturer's headset may have different customer experiences. We recommend Bluetooth headsets offered by Verizon Wireless because they have the latest 1.2v technology and are tested with this device for optimum performance.
   
   Here are just a few we recommend:

   • Motorola HS820
   • Jabra 250V
   • Motorola HS850
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4. How do I connect to a Bluetooth headset?

   Make sure Bluetooth is turned on.

   1. From the Home screen tap on Start.
   2. Tap Settings.
   3. Tap the Connections tab and then tap on the Bluetooth icon.
   4. Tap on the Devices tab and then tap on New.
   • Make sure that the headset is set to be discoverable by other devices.
   5. Once the finding portion is complete, select the headset from the Bluetooth capable list and tap Next.
   6. Enter in the passkey to connect to the device and tap Next.
   7. Tap Yes from the prompt.
   8. Enter in the headsets display name and tap Finish.
   9. At the hands free prompt, select Yes. The Bluetooth hands free icon will display in the top menu bar.
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5. Can I perform an ActiveSync over Bluetooth?
   Yes, you can perform an ActiveSync over Bluetooth if your PC is Bluetooth capable.
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Wi-Fi

1. How do I setup my i730 for Wi-Fi Access?

   Enable Wi-Fi:

   1. From the Home screen tap on Start.
   2. Tap Settings.
   3. Tap Connections.
   4. Tap the Wi-Fi icon.
   5. Tap on the Wi-Fi Disabled button to enable.
   6. Wi-Fi is now enabled. Tap OK to close.

    

   Configure Wi-Fi:

   Once Wi-Fi has been enabled, a Wi-Fi connection can be configured. To configure a Wi-Fi network, perform the following steps:

   1. From the Home screen tap on Start.
   2. Tap Settings.
   3. Tap Connections and select the Network Cards icon.
   4. From the Wireless tab, tap Add New.
   5. In the Network Name box, type the SSID and select The Internet from the Connects to: drop-down.
   6. Tap OK to finish the setup Wizard without needing a Network key. Continue to Step 7 to setup a Network key.
   7. If the Wi-Fi network has a security protocol enabled, tap the Network Key tab from the bottom menu.
   8. Select the appropriate method from the Authentication and Data Encryption drop-down menu then tap OK to complete the setup Wizard with the Network Key provided automatically.
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2. How can I find the MAC Address when in Wi-Fi Mode?
   1. From the Home screen tap on Start.
   2. Tap Phone.
   3. Using the phone dialer press #4357*.
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3. Which 802.11x Wi-Fi standard does the i730 support?
   The i730 supports the 802.11b standard.
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4. Why can't I receive calls when in Wi-Fi mode?
   To reduce battery drain, the phone radio turns off when Wi-Fi is turned on. Please note: if an E911 dialing string is dialed while in Wi-Fi mode the E911 call will go through.
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5. Why doesn't my phone turn back on automatically when Wi-Fi is turned off?
   Due to the Operating System, you must manually turn the phone’s CDMA radio back on. Please note: if an E911 dialing string is dialed while in Wi-Fi mode the E911 call will go through.
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6. How do I turn my phone back on when in Wi-Fi mode?

   This can be done one of two ways:

   Option 1

   1. Tap on the Antenna icon (with X next to it).
   2. When the pop-up Window appears, tap on Turn Off Flight Mode.

    

   Option 2

   1. Press the Green Phone/Send Key on front left of device.
   2. When the pop-up Window displays the message The phone is currently off. Do you want to turn the phone on? tap the Yes button.
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7. What type of Authentication and Encryption does the i730 support?

   Authentication methods include:

   • Open
   • Shared
   • WPA
   • WPA-PSK

    

   Encryption methods include:

   • WEP
   • TKIP.
   • 802.1x: PEAP
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8. Does the i730 support LEAP for Wi-Fi?
   The i730 currently does not support LEAP.
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9. Why doesn't the i730 connect to my wireless access point (AP) /router?
   The i730 supports wireless access points that transmit a 128bit preamble not 130bit preamble. Some wireless access points send a 130bit (i.e. Cisco, Linksys, etc). To address this issue you can upgrade the firmware in your wireless access point by simply going to the wireless access point manufacturer’s website and downloading the latest firmware and upgrade instructions.
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10. Why doesn't the i730 automatically reconnect to the wireless access point/router?
    1. The i730 does perform an automatic reconnection if the wireless access point/router you are using broadcasts the SSID. At that point the handset can exchange preamble and obtain the SSID in the history list of access points.
       
    2. The i730 does not automatically reconnect to a wireless access point/router that does not broadcast the SSID. Unlike regular laptops, Pocket PC devices do not actively seek non-broadcasting SSID due to limited power.

     

    	Initial Connection	Reconnection
    Broadcasting SSID	Manual	Automatic
    Non-Broadcasting SSID	Manual	Manual

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11. When Wi-Fi is turned on, what do the different services under the Network Card stand for?

    When Wi-Fi is turned on, the Wireless tab is created and two tabs will display - Wireless and Network Adapters.  When Wi-Fi is turned off, only the Network Adapters tab will display.

    Wireless Tab - Shows active access points in the surrounding area and access points connection history list (an X by any Access Point in the history list indicates it is not available/present at this time). It's here that you can also set the security establishment by tapping the desired Access Point name.
    

    Network Adapters Tab - Allows you to wireless connect to the The Internet (proxy server setting) or to corporate databases by choosing the Work menu. If you want to change the IP address mode (DHCP or static), tap the MITs Wi-Fi. You can also modify the settings for the following adapters.

    1. MITs Wi-Fi - This driver is responsible for IP address and Name server settings using the built-in Samsung Wi-Fi module
       
    2. AsyncMAC - The AsyncMAC miniport driver is responsible for sending and receiving packets, performing asynchronous framing, as well as managing Telephony API (TAPI) devices.
       
    3. PPTP - is a network protocol that implements a security infrastructure for the transfer of data from a remote client to a private enterprise server, thus creating a virtual private network (VPN) by using TCP/IP-based data networks. 
       
    4. L2TP - The Layer Two Tunneling Protocol (L2TP)/IP Security Protocol (IPSec) implementation in Microsoft® Windows® CE enables a more secure virtual private network (VPN) client connection from a Windows CE-based device to a corporate server.
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12. Is my NationalAccess/BroadbandAccess connection on when Wi-Fi is on?
    No, when Wi-Fi is enabled the NationalAccess/BroadbandAccess connection is turned off.
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13. Can I perform an ActiveSync over Wi-Fi?

    You can only ActiveSync over Wi-Fi if the i730 and the PC you are trying to sync with are both on the same LAN.  To do this:

    1. In the ActiveSync Connection Setting menu on the desktop PC - select Allow network (Ethernet) and Remote Access Service (RAS) server connection with this desktop computer. 
    2. Configure Wi-Fi on the i730 to connect to the internet and attempt a manual ActiveSync on the i730 to establish a connection with the PC. Please note: you must have synced using the cradle with the PC at least once prior to attempting this.
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ActiveSync

1. How do I setup ActiveSync?
   Insert the Software Companion CD that came with the i730 and follow on-screen instructions.
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2. How do I ActiveSync my i730 handheld device to my PC?
   Insert the Software Companion CD that came with the i730 and follow on-screen instructions.
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