Wireless Support

A text message is a combination of words and numbers sent to a digital phone, for example:

• Wireless content or Internet news feed, set up by the user (e.g. stock quote or horoscope).
• A message originated by one person and sent to a digital phone. This type of message can be originated from any of the following sources:
  •  Email application (e.g. Outlook, Hotmail, Yahoo!® Mail, etc). 
  •  Text messaging site on the Internet (e.g. VText).
  •  PC with messaging software.
  •  2-way text messaging capable phone.

Feedback

Only 160 characters of the message will be received. All remaining characters will be deleted.

Feedback

The 160 character limit includes the sender's email address (if applicable), the composed message and, if provided, the subject and callback number.

Feedback

Verizon Wireless will attempt to deliver the message when your phone is powered on and you are in the Verizon Wireless digital service area. If the phone is powered off or you have traveled outside of the Verizon Wireless digital service area, the network will store the message for later delivery. The network will attempt to deliver the message for 5 days (120 hours) from the date of Verizon Wireless' receipt of the message. Messages not delivered within 5 days will be automatically deleted.

Feedback

Yes. Verizon Wireless subscribers can receive messages from other carriers’ subscribers addressed to their 10-digit mobile number. Registered vtext.com users can also tell their friends to send messages to their nickname@vtext.com. (i.e. 5552223333@vtext.com or Sam@vtext.com).

Feedback

If you have subscribed to Verizon Wireless' Text Messaging service and have purchased a 2-way capable digital phone, you will be able to send messages to a text-messaging subscriber of most other wireless carriers in the United States, Puerto Rico and Canada. Simply use the 10-digit mobile number to address your text message.

Note: Verizon Wireless makes every effort to deliver your message addressed to text messaging subscribers of other wireless carriers. However, once your message leaves our network we can make no guarantee that it will be properly delivered. Your account will only be billed once your message is delivered out of our network.

Feedback

The text will be sent to the non-enhanced device, however all EMS features will be removed. All inserted graphics or sounds will be deleted.  Also please note that currently customers with non-Enhanced Messaging Service capable devices may have an inconsistent experience, at times, receiving truncated 160-character only messages and at other times or receiving 160-character or above (multi-part) segmented messages.  Non-EMS capable devices were not meant to accept multi-part EMS messages. Verizon Wireless is working to resolve this issue by adding enhancements to our network.

Once a technical solution is implemented, customers with non-EMS capable devices will be able to receive multi-part messages. Note: There is no planned date for implementation of a solution at this time and until further notice customers with non-EMS capable devices may continue to have an inconsistent experience.

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