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Field Force Manager
Description
Field Force Manager is a location-based mobile resource management tool that provides businesses with the ability to locate, monitor, and communicate with their mobile field workers. With Field Force Manager, business managers get valuable insight into their mobile resources so they can get the right people to the right jobs, increase customer satisfaction, and improve productivity. A monthly subscription is required for use.Demo
Field Force ManagerHow to Get It
Contact a Business Specialist or call us at (800)VZW-4BIZ (899-4249) today. A Field Force Manager enabled-device is required.
How to Use It
For information on how to set up or use Field Force Manager, view the Getting Started Guide. Existing Customers can visit the Field Force Manager Customer Portal and click on the training link for self-paced online training. Login credentials for existing customers are provided via email in your Field Force Manager welcome kit once you set up service.
Support Links
FAQsInteractive "How To" Simulator
Upgrade (Adobe Acrobat file)
Getting Started Guide (Adobe Acrobat file)
Device User Guide (Adobe Acrobat file)
Web User Guide (Adobe Acrobat file)
Mobile Worker BlackBerry Guide (Adobe Acrobat file)
Mobile Worker QRG (Adobe Acrobat file)
Best Practices (Adobe Acrobat file)
Field Force Manager Troubleshooting Guide
Top Questions
Feedback
Contact your Verizon Wireless sales representative to order Field Force Manager. After you have placed your order you will receive an account update email containing your updated Field Force Manager account information.
Once you have received your account update email the new or changed functionality should be available. The quickest way to make this available on the devices running Field Force Manager is to have the users log out of the application and then log back into Field Force Manager, when this happens the devices are updated with the new or changed functionality.
Feedback
Yes. Verizon Wireless values your workers’ privacy. Because of this, the mobile phone is defaulted to only acquire location information when dialing “9-1-1”. To use Location Based Services (LBS) such as Field Force Manager, you must first enable location services on the mobile phone.
- Go to the mobile phones’ Home screen and press the Menu button.
- Scroll to Settings and Tools and press the OK button.
- Scroll down to System and press the OK button.
- Select Location and choose Location ON.
The LBS status indicator to the left of the phone’s battery indicator should change from “E911 Only” indicator to the “Location ON" indicator
Note: Consult the users’ manual for the mobile phone for exact instructions as the steps may vary by mobile phone manufacturer.
Feedback
Feedback
All FAQs
Resources
Forum Post
Re: Let me tell you how customers who have been with Verizon Wireless for 6 years get treated. (12378 comments)
Wait just so we're clear...you dropped your phone causing it to break and Verizon was going to let you get another one under the warranty replacement program... read more
Posted by sadie85 03:02 am Nov 13, 2009
Blog Post
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High-speed Web browsing, voice-activated search, customizable large screen, access to thousands of Android applications and hundreds of widgets and the best 3G mobile network in the country: Â DROID by Motorola arrives... read more
Posted by Jason-VZW 01:38 am Nov 02, 2009