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Roadside Assistance

Description

Roadside Assistance goes with your wireless phone, so emergency help is always easy to reach. You're covered anywhere in the U.S. and Canada - whether you're in your own car, a friend's vehicle or a rental. You can even lend your wireless phone to a friend or family member, and they'll be covered, too. Your wireless phone simply needs to be at the scene of the breakdown.

Your safety doesn't get any more convenient than this. And for a very low monthly fee ($3.00 for single lines and $5.00 for Family Share Plan® accounts), Roadside Assistance offers a very affordable way to drive with peace of mind.   Roadside Assistance covers you in the U.S. and Canada.*

Battery Boost
Need a jump? A battery boost can get your car started.

Tire Service
Have a flat tire removed and your functioning spare tire put on in its place.


Fuel Delivery
If you run out of gas, we'll bring you up to three free gallons of gas or diesel.

Lockout Service
If you get locked out of your car, we can help get you back in even if your key is lost or broken (up to $50.00).

Mechanical Adjustments
Minor/temporary fixes can be made to get your car running on its own.

Extricating/Winching
If your car is stuck in a tough spot, we'll do what we can to get it out, provided that the vehicle may be safely reached from a normally traveled thoroughfare – up to $100.

Towing
We’ll tow you up to 10 miles – free of charge.


How to Get It

You can add the Verizon Wireless Roadside Assistance feature to your account in multiple ways:

Via My Verizon by accessing My Services (See Self Service, add/delete features)

Via your phone or device by accessing My Verizon /My Features on your phone or device.

Or by simply calling Verizon Wireless at *611 from your device or on 800-922-0204 from a landline phone.

How to Use It

Dial #ROAD (#7623) airtime free, from your device.

Or, dial 1-87-ROADSIDE (1-877-623-7433) from a landline or when off the Verizon Wireless network for assistance. You will be asked to provide your 10-digit wireless phone number that has the Roadside Assistance feature.

Top Questions

What do I need to have with me on the road to use Roadside Assistance?
Roadside Assistance is specifically associated with the wireless phone number to which it is assigned. Roadside Assistance service cannot be provided unless this phone is programmed with the participating wireless phone number and is at the site where assistance is needed.

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If I have more than one phone on my account, do I need to subscribe to Roadside Assistance for each one?
For single line accounts, the service follows the phone, so anyone with the enrolled phone can access Roadside Assistance as long as that phone is at the site where assistance is needed. But, for the Family Share Plan accounts, if the primary line is enrolled in the new Family Share Plan bundle, coverage will be extended to all secondary lines on the account.

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How many vehicles does Roadside Assistance cover?
Roadside Assistance is specific to your wireless number, so service will be provided for any eligible vehicle you are driving or riding in, as long as the wireless phone is present at the scene when services are rendered. You may call from any phone for Roadside Assistance service, but the covered wireless phone must be present at time of service.

Roadside Assistance does not cover RVs, boats, trailers and/or vehicles with more than two axles and/or more than four wheels, any vehicle designed or modified for commercial or heavy-duty use (e.g., limousines, emergency vehicles) or vehicles exceeding 10,000 lbs. gross vehicle weight.

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What is the procedure to follow if I need Roadside Assistance?
Follow these steps to obtain help:

  1. Call #ROAD (#7623) from your Wireless Device – it’s free!
  2. Or, call 1-87-ROADSIDE from a landline or when off the Verizon Wireless network for assistance. You will be asked to provide your 10-digit wireless phone number.
  3. Verizon Wireless Roadside Assistance will prepare a request for service dispatch. You will need to provide the following information to Roadside Assistance from Allstate:

    - Your name.
    - Your wireless phone number.
    - Vehicle type and license plate number.
    - Your location: the nearest major street/crossroad intersection.
    - The type of service you are requesting.
  4. The service provider will provide you with the expected arrival time for assistance.
  5. If the cost of the service exceeds the amount covered by Roadside Assistance, you will need to pay the service provider at the time the services are rendered.

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Can I use Roadside Assistance on Restricted Roadways?
Service may be limited by local traffic rules and regulations, such as restricted roadways and toll roads.  Roadside Assistance from Verizon Wireless may not be available in all areas due to such regulations and rules.  In such areas, only certain service vehicles that have been designated by local authorities are authorized to perform service.  If you happen to require service in one of these areas, the Verizon Wireless Roadside Assistance customer service representative will assist you with your options.

The Roadside Assistance program cannot ensure safety. If there are safety concerns, the program subscriber should contact 911 first.

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All FAQs
Important Information
* Emergency roadside assistance is provided by Signature Motor Club, Inc. for Verizon Wireless customers.  In California, services are provided by Signature Motor Club of California, Inc.

Terms and Conditions for Roadside Assistance.

Resources

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Forum Post

Re: Let me tell you how customers who have been with Verizon Wireless for 6 years get treated. (12383 comments)

Wait just so we're clear...you dropped your phone causing it to break and Verizon was going to let you get another one under the warranty replacement program... read more

Posted by sadie85 03:02 am Nov 13, 2009

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