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Call Forwarding

Description

Forward your calls to another phone number, including your home or office number. Your wireless phone will not ring until you deactivate the service. Airtime applies to forwarded/transferred calls even if you send the call to wireline telephones. When forwarding calls to phone numbers outside your local calling area, you'll be billed for any toll, long distance, and airtime charges incurred. Additional per-minute charges may apply to all forwarded calls. This feature is also known as "Immediate Call Forwarding".

How to Get It

Call Forwarding is an included feature that is typically added to your account when you first activate service. If you wish to confirm you have this feature, sign in to My Verizon and select "My Plan" and then select "Add/change features".

How to Use It

To Activate:

  1. Press *72.
  2. Enter the phone number where you want calls to be forwarded. (e.g. *72-908-123-4567).
  3. Press SEND and wait for confirmation. You should hear a confirmation tone or a message.
  4. Press END.

To Deactivate:

  1. Press *73.
  2. Press SEND and wait for confirmation. You should hear a confirmation tone or a message. 
  3. Press END.

Top Questions

Can I forward my calls to another number if I don't have my phone with me?
Yes, please call Customer Service at 1.800.922.0204 for assistance.

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Can I activate Call Forwarding while I am outside of the Verizon Wireless network?
Call Forwarding is not available if you are outside the Verizon Wireless network.

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How can I cancel my Call Forwarding when I don’t have my phone with me?
Please call Customer Service at 1.800.922.0204 for assistance.

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Why are people getting a busy tone when calling me?
Be sure that the call was forwarded correctly using *72 + the forwarding phone number including the area code. Sometimes additional buttons are accidentally pressed while setting up call forwarding. If that happens, then the number is not recognized. Please note that calls CANNOT be forwarded to international numbers.

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How does billing work for Call Forwarding?
Airtime charges apply to all forwarded calls in accordance with your Calling Plan, even if you forward your calls to a landline number. There is no monthly fee on most Verizon Wireless plans; however, a fee may apply on some retired plans. Long Distance is not charged on forwarded calls if you have a plan that includes Long Distance.

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All FAQs
Important Information
Not available in some areas. Airtime applies to all simultaneous calls and to forwarded/transferred calls even if you send the call to wireline telephones. When activated, all calls will be forwarded to another number until deactivated. The wireless phone will not ring. Long distance charges may be incurred. Airtime charges may apply. Customers will be charged for one minute of airtime when activating Call Forwarding.

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Forum Post

Re: Let me tell you how customers who have been with Verizon Wireless for 6 years get treated. (12384 comments)

Wait just so we're clear...you dropped your phone causing it to break and Verizon was going to let you get another one under the warranty replacement program... read more

Posted by sadie85 03:02 am Nov 13, 2009

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