Wireless Support

To set up your Voice Mail, press *VM (*86), then SEND. Follow the set-up tutorial, which will walk you through selecting a password, and recording both a voice signature and greeting for your Voice Mailbox. Please note: If you press *VM (*86) and hear your own or a system greeting, press the # key to interrupt the greeting and follow the prompts to enter your password and retrieve your messages.

Note: Voice Mail may not be available in some areas. Voice Mailboxes not set up within 45 days will be cancelled. Your Verizon Wireless Voice Mailbox is not password protected until you create a password by following the steps listed above. Mobile to Mobile Calling minutes do not apply to Voice Mail retrievals; you will be charged to maintain your connection to Voice Mail.

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To access your Voice Mail, press *VM (*86), then SEND. Follow the prompts to enter your password and retrieve your messages. If you press *VM (*86) and hear your own or a system greeting, press the # key to interrupt the greeting and follow the prompts to enter your password and retrieve your messages.

Prepay customers: To access your Voice Mail, press *VM (*86), then SEND. Follow the prompts to enter your password and retrieve your messages. Airtime usage applies for Voice Mail setup and retrieval in most areas. If you press *VM (*86) and hear your own or a system greeting, press the # key to interrupt the greeting and follow the prompts to enter your password and retrieve your messages.

Learn how to program and use your Voice Mail

Note: Airtime and other charges will be incurred when using Voice Mail from your wireless phone. Mobile to Mobile Calling minutes do not apply to Voice Mail retrievals; you will be charged to maintain your connection to Voice Mail. Verizon Wireless is not liable for missed messages, or deletions of messages from your Voice Mailbox, even if you have saved them.

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Your message indicator will not work if you are outside of the Verizon Wireless all-digital (1x) network, or if your message indicator is turned off. To verify that your Voice Mail message indicator is On:

1. Access your Voice Mail.
2. From the Main Menu, Press option 4 for Personal Options.
3. Press 1 for Message Waiting Indicator On/Off.

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There are 3 ways you can reset your Voice Mail password:

1. If you are already registered for My Verizon, Sign In and select My Phone. Then select Reset Voice Mail Password to reset your password.
2. If you are a Verizon Wireless customer and have not previously registered in My Verizon, please Register. After you have completed the requested information you will be able to perform your Voice Mail password reset online.
3. From your wireless handset: press *611, then SEND (airtime free) or call (800) 922-0204 (toll free) from any phone to reach the easy-to-use automated customer service menu. Select option 2 to reset your Voice Mail password, and then press 1 when prompted for the password reset menu. You will be asked to enter your 5-digit billing zip code. Follow the prompts for security verification and resetting the password.

Prepay customers Voice Mail reset:

From your wireless handset: press *611, then SEND (airtime free) to reach one of our service centers, or call (866) 837-3387 from any phone to reach Prepay Customer Service.

Learn how to program and use your voice mail

Note: Your Verizon Wireless Voice Mailbox is not password protected until you create a password by following the steps listed above.

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Voice Mail Service	Basic (included)	Visual* ($2.99)
Storage Capacity	20 messages	40 messages
Duration	3 minutes	5 minutes
Retention	21 days	40 days
Distribution Lists	15	20
Distribution Members	10	50
Greetings  (1 Personalized & 1 Extended  Absence)	√	√
Caller ID Based Greetings	--	10
Pager Notification	√	√
English/Spanish Prompts	√	√
Call Return	--	√
Fax	--	√
Personal Operator	--	√

*Device Dependent. Not available for prepay customers.

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There are 3 ways to sign up: 

• Add the feature through My Verizon by selecting My Plan and then Add/change features. 
• Go to the Messaging Menu, select Visual Voicemail, and follow the prompts to subscribe.
• Call Customer Service at (800) 922-0204 or *611 from your mobile device. 

Once you have added the feature, your voicemail box will automatically be converted to the new feature set.

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