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Basic Voice Mail
Description
Voice Mail takes a caller's message when you can't answer the phone. You will receive a message-waiting indicator to let you know that a message has been left for you. Basic Voice Mail includes:- 20 messages
- 3 minute maximum per message
- 21-day retention
Demo
Learn how to program and use your Voice MailHow to Get It
Voice Mail is an included feature that is typically added to your account when you first activate service. If you wish to confirm you have this feature, sign in to My Verizon and select My Plan and then select Add/change features.How to Use It
To access your voice mailbox:- Press *VM (*86) and SEND.
- Follow the prompts to enter your password and retrieve your messages.
NOTE: If you hear your own system greeting when you dial *VM (*86), press # to interrupt it and follow the prompts to enter your password.
- Dial your mobile number.
- Press # to interrupt the greeting and follow the prompts to enter your password and retrieve messages.
| 1 = Rewind | 6 = Faster |
| 1 - 1 = Rewind to beginning of message | 7 = Delete Message* |
| 2 = Pause | 9 = Save Message* |
| 3 = Fast Forward | * = Cancel/Exit |
| 3- 3 = Fast Forward to end of message | 0 = Help |
| 4 = Slower | # = Finish/Skip |
| 5 = Envelope Info (date/time message was sent) |
After listening to a message, press:
| 6 = Forward |
| 7 = Delete |
| 8 = Reply** |
| 9 = Save |
| 0 = Help |
More Voice Mail Instructions
*Not available in all areas.
**Forward/Reply only works with other Verizon Wireless Voice Mail subscribers in your own area.
Top Questions
How do I set up my Voice Mail?
To set up your Voice Mail, press *VM (*86), then SEND. Follow the set-up tutorial, which will walk you through selecting a password, and recording both a voice signature and greeting for your Voice Mailbox. Please note: If you press *VM (*86) and hear your own or a system greeting, press the # key to interrupt the greeting and follow the prompts to enter your password and retrieve your messages.
Note: Voice Mail may not be available in some areas. Voice Mailboxes not set up within 45 days will be cancelled. Your Verizon Wireless Voice Mailbox is not password protected until you create a password by following the steps listed above. Mobile to Mobile Calling minutes do not apply to Voice Mail retrievals; you will be charged to maintain your connection to Voice Mail.
Note: Voice Mail may not be available in some areas. Voice Mailboxes not set up within 45 days will be cancelled. Your Verizon Wireless Voice Mailbox is not password protected until you create a password by following the steps listed above. Mobile to Mobile Calling minutes do not apply to Voice Mail retrievals; you will be charged to maintain your connection to Voice Mail.
Feedback
How do I access my Voice Mail to retrieve messages?
To access your Voice Mail, press *VM (*86), then SEND. Follow the prompts to enter your password and retrieve your messages. If you press *VM (*86) and hear your own or a system greeting, press the # key to interrupt the greeting and follow the prompts to enter your password and retrieve your messages.
Prepay customers: To access your Voice Mail, press *VM (*86), then SEND. Follow the prompts to enter your password and retrieve your messages. Airtime usage applies for Voice Mail setup and retrieval in most areas. If you press *VM (*86) and hear your own or a system greeting, press the # key to interrupt the greeting and follow the prompts to enter your password and retrieve your messages.
Learn how to program and use your Voice Mail
Note: Airtime and other charges will be incurred when using Voice Mail from your wireless phone. Mobile to Mobile Calling minutes do not apply to Voice Mail retrievals; you will be charged to maintain your connection to Voice Mail. Verizon Wireless is not liable for missed messages, or deletions of messages from your Voice Mailbox, even if you have saved them.
Prepay customers: To access your Voice Mail, press *VM (*86), then SEND. Follow the prompts to enter your password and retrieve your messages. Airtime usage applies for Voice Mail setup and retrieval in most areas. If you press *VM (*86) and hear your own or a system greeting, press the # key to interrupt the greeting and follow the prompts to enter your password and retrieve your messages.
Learn how to program and use your Voice Mail
Note: Airtime and other charges will be incurred when using Voice Mail from your wireless phone. Mobile to Mobile Calling minutes do not apply to Voice Mail retrievals; you will be charged to maintain your connection to Voice Mail. Verizon Wireless is not liable for missed messages, or deletions of messages from your Voice Mailbox, even if you have saved them.
Feedback
Why isn't my Voice Mail message indicator working?
Your message indicator will not work if you are outside of the Verizon Wireless all-digital (1x) network, or if your message indicator is turned off. To verify that your Voice Mail message indicator is On:
- Access your Voice Mail.
- From the Main Menu, Press option 4 for Personal Options.
- Press 1 for Message Waiting Indicator On/Off.
Feedback
If I forget my Voice Mail password, how can I get it reset?
There are 3 ways you can reset your Voice Mail password:
From your wireless handset: press *611, then SEND (airtime free) to reach one of our service centers, or call (866) 837-3387 from any phone to reach Prepay Customer Service.
Learn how to program and use your voice mail
Note: Your Verizon Wireless Voice Mailbox is not password protected until you create a password by following the steps listed above.
- If you are already registered for My Verizon, Sign In and select My Phone. Then select Reset Voice Mail Password to reset your password.
- If you are a Verizon Wireless customer and have not previously registered in My Verizon, please Register. After you have completed the requested information you will be able to perform your Voice Mail password reset online.
- From your wireless handset: press *611, then SEND (airtime free) or call (800) 922-0204 (toll free) from any phone to reach the easy-to-use automated customer service menu. Select option 2 to reset your Voice Mail password, and then press 1 when prompted for the password reset menu. You will be asked to enter your 5-digit billing zip code. Follow the prompts for security verification and resetting the password.
From your wireless handset: press *611, then SEND (airtime free) to reach one of our service centers, or call (866) 837-3387 from any phone to reach Prepay Customer Service.
Learn how to program and use your voice mail
Note: Your Verizon Wireless Voice Mailbox is not password protected until you create a password by following the steps listed above.
Feedback
What is the difference between Basic and Visual Voice Mail?
*Device Dependent. Not available for prepay customers.
|
Voice Mail Service |
Basic |
Visual* |
| Storage Capacity |
20 messages |
40 messages |
| Duration |
3 minutes |
5 minutes |
| Retention |
21 days |
40 days |
| Distribution Lists |
15 |
20 |
|
Distribution Members |
10 |
50 |
| Greetings (1 Personalized & 1 Extended Absence) |
√ |
√ |
| Caller ID Based Greetings |
-- |
10 |
| Pager Notification |
√ |
√ |
| English/Spanish Prompts |
√ |
√ |
| Call Return |
-- |
√ |
| Fax |
-- |
√ |
| Personal Operator |
-- |
√ |
*Device Dependent. Not available for prepay customers.
Feedback
How do I sign up for Visual Voice Mail?
There are 3 ways to sign up:
- Add the feature through My Verizon by selecting My Plan and then Add/change features.
- Go to the Messaging Menu, select Visual Voicemail, and follow the prompts to subscribe.
- Call Customer Service at (800) 922-0204 or *611 from your mobile device.
Feedback
All FAQs
Important InformationFax & Personal Operators not available in all areas. Airtime applies to message retrievals from your wireless phone. Mobile to Mobile Calling does not apply to Voice Mail set-up or message retrievals. Voice Mailboxes not initialized within 60 days (45 days in some markets) of feature activation will be canceled. Your Verizon Wireless Voice Mailbox is not password protected until you initialize it by following the tutorial prompts to select a password and record a voice signature and personalized greeting. Verizon Wireless is not liable for missed Voice Mail messages or deletions of messages from your Voice Mailbox, even if you've saved them.
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