Wireless Support

Wireless Sync provides wireless synchronization of email, calendar, contacts, and tasks between a desktop PC and a wireless mobile device. Additional information about Wireless Sync can be found on the Welcome CD found in the box with Verizon Wireless mobile PDAs and Smartphones. Visit the Wireless Sync website for more information or to setup your account.

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On July 19th, 2004, Verizon Wireless released a new version of Wireless Sync, which offers many additional benefits, including “push” email, POP3/IMAP email support, and automatic synchronization of calendar, contacts, and tasks.

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Wireless Sync allows you to wirelessly send and receive your work and personal email on your mobile PDA or Smartphone.

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Push email means that new emails, as well as calendar, contact, and task updates, are sent to your mobile PDA or Smartphone automatically. It provides an advantage over traditional sync solutions where you would have to initiate a sync session in order to check for any new updates.

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Wireless Sync service is included with all Verizon Wireless NationalAccess PDA/Smartphone data plans. The Verizon Wireless NationalAccess PDA/Smartphone plans are available as a Calling Plan for data access only, or they can be added as a feature to a qualifying voice plan for both voice and data usage. Please see Pricing Options table below.

 

NationalAccess PDA/Smartphone Calling Plans for Wireless Sync
Name	Monthly Access	Megabyte Allowance	Overage per Kilobyte	Voice & Other Data Rate
PDA/Smartphone Unlimited Calling Plan	$49.99	Unlimited NationalAccess access	N/A	$0.25 on net/$0.69 off net. No minute allowance.
PDA/Smartphone  10 MB Calling Plan	$29.99	10MB NationalAccess access	$.005	$0.25 on net/$0.69 off net. No minute allowance.
NationalAccess PDA/Smartphone Features for Wireless Sync (With any eligible voice plan)
Name	Monthly Access	Megabyte Allowance	Overage per Kilobyte	Voice & Other Data Rate
PDA/Smartphone Unlimited National Access Feature (added to an existing VZW calling plan $39.99 or higher)	$44.99	Unlimited NationalAccess access	N/A	Per Customer's Calling Plan
PDA/Smartphone  10 MB National Access Feature (added to an existing VZW calling plan $39.99 or higher)	$24.99	10MB NationalAccess access	$.005	Per Customer's Calling Plan

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PC Monitor for Workgroups supports up to 20 users on one PC.  Additional PCs with the Workgroup Monitor software can be deployed as dictated by your needs.

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If your company employs a proxy for outbound-initiated Internet traffic (TCP ports 80 and 443) there are settings in the Wireless Sync PC Monitor that need to be set based upon your company's environment.  Some companies may also use separate proxy servers or require user credentials if HTTP requests come from applications other than Internet browsers.

Here are the steps to check your current proxy configuration:

1. Right-click on the Wireless Sync icon in the System Tray  .
2. Select the Proxy Setup... option.
3. Enter the proxy server information for your company.
4. Save the changes by clicking OK.

It is also possible that the proxy server will not allow a connection for more than a specific amount of time without re-authenticating the user credentials.

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Wireless Sync supports the following list of advanced devices:

• Motorola Q, Q9m, Q9c
• Samsung i730, i760, i830
• Palm Treo 650*, Treo 700p*, Treo 700w, Treo 700wx, Treo755p 
• Verizon Wireless PN-820, SMT5800, XV6600*, XV6700, XV6800, XV6900

* Wireless Sync supports these device models both with a cameraand without a camera.

Please visit the Get it Now Website for the most recent list of WirelessSync-capable Get it Now phones.

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To use Wireless Sync you need to have the following:

• A Verizon Wireless mobile PDA or Smartphone that supports Wireless Sync
• A Verizon Wireless NationalAccess PDA/Smartphone data plan or feature plan which includes Wireless Sync
• The Wireless Sync software

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To set up Wireless Sync, follow these steps:

1. Acquire a Wireless Sync PDA or Smartphone.
2. Sign up for a NationalAccess PDA/Smartphone plan or feature.
3. Visit the Wireless Sync website to create an account.
4. Select a configuration option (Desktop PC Monitor, Workgroup PC Monitor, or No PC Monitor)(See the Wireless Sync QuickStart Guide for details).
5. Download and install the PC Monitor software on your desktop PC if necessary.
6. Download and install the Wireless Sync software on your PDA/Smartphone.
7. Synchronize your mobile PDA or Smartphone with Wireless Sync on your device.

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The PC Monitor runs on your desktop PC and monitors your corporate email account, such as Microsoft Exchange or Lotus Notes. The PC Monitor software keeps your PDA or Smartphone and your corporate email account synchronized

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The Wireless Sync PC Monitor software can be loaded on computers with Microsoft Windows 2000, Microsoft Windows 2000 Professional, Microsoft Windows XP Professional, or Microsoft Server 2003 operating systems.

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Wireless Sync supports Microsoft Exchange 5.5, 2000, and 2003.

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Wireless Sync supports Microsoft Outlook 2000, Outlook XP (SP2 or newer), and Outlook 2003.

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Wireless Sync supports Lotus Notes 5.0.6 or newer (except 5.0.11), Notes 6.0.2 or newer, and Notes 6.5 or newer.

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Wireless Sync transfers TCP packets over port 80 using HTTP protocols to communicate between the Monitor and the Wireless Sync server. The data is AES 128-bit encrypted over this connection to the server.  It is an outbound-initiated connection from the PC to the Wireless Sync server and equivalent to an Internet browser session.

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This error means that the PC Monitor was unable to establish or complete communication with the Wireless Sync server.  To troubleshoot, first verify your proxy settings and also verify that the Monitor is able to connect to the Internet.

Verify the Proxy Information for the Windows user account:

• Open Internet Explorer and go to Tools-Internet Options, Connection Tab- LAN Settings.
• Verify that those settings match what is in PC Monitor.  If “Automatically Detect” is selected then no changes are required to the PC Monitor.  If “Use a Proxy Server for your LAN” is checked then copy those settings and enter them into the PC Monitor.

Verify that the PC Monitor is able to connect to the Internet:

• Log into the Wireless Sync WebPIM.  Go to View and select Activity Logs.  You are looking to see if any connection is made to our servers from your Monitor.  If so then you know they are getting outside the firewall.
• Alternatively, when the PC Monitor does its first initialization for a user, do you see blue arrows going in a circle during the initial first time sync?  If so, then the Monitor is able to communicate with the Wireless Sync server.  If you don’t, then it is not going outside the firewall. If it’s not going outside the network, you will have to troubleshoot your firewall timeout policy and the amount of simultaneous connections that can be made through the firewall. Also, check your company policy for this type of software to transmit large chunks of data through the firewall.

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A description of when to use each follows.

Individual PC Monitor: Select this option if you are interested in configuring Wireless Sync to monitor a single Microsoft Exchange or Lotus Domino account. PC Monitor is for use with Exchange or Domino only and should not be selected if you are attempting to retrieve POP3 or IMAP email.

Workgroup PC Monitor: Select this option if you are interested in configuring Wireless Sync to monitor multiple (up to 20) Microsoft Exchange or Lotus Domino accounts. Not for POP3 or IMAP email.

POP3 / IMAP Connection: Select this option if you are interested in configuring Wireless Sync to retrieve email (POP3 or IMAP) directly from a POP3 / IMAP server. If you have configured another email client to also retrieve messages from the target POP3 / IMAP account, ensure that it is set to leave messages on the server after being downloaded.

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Yes, due to the always on (dormant mode) of many PDAs/Smartphones that enables the device to actively check for email, users should be advised that they should disconnect the wireless session when it is not desired for email functionality. Users who are not on unlimited price plans may want to more actively manage their connections to help avoid additional charges due to dormant, yet active and billable data sessions.

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Yes, there are other options available to users of devices using Windows Media or Palm based operating systems. They will not have identical functionality of the VZEmail solution, but may meet the needs of some customers.

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The requirements listed below are for installing the Wireless Sync client onto a handheld device for POP3 / IMAP email configurations. If you are interested in monitoring an Exchange or Domino account (via the Wireless Sync PC Monitor application), please refer to the Minimum System Requirements - PC Monitor (Wireless Sync) in question #5 below.

The Wireless Sync Web PIM is Internet based and only requires software to be installed on a computer so that the client may be synchronized to the handheld device. Once the Wireless Sync client is installed onto the handheld (which must be done from a Windows PC), you may wirelessly synchronize data between the device and the Web PIM.

The Web PIM may be managed from any Internet connected computer or device (including PDAs and Mobile Web devices), regardless of the operating system being used.

Wireless Sync System Requirements

• Microsoft Windows Operating Systems:
  • 98 Second Edition
  • Windows NT4.0 (with Service Pack 6a or later)
  • Windows 2000
  • Windows XP
  • Windows 2003 Advanced Server
  
  
• 128 MB of RAM
  
• 128 MB of free hard disk space
  
• Internet Explorer 5.0 and above
  
• The necessary permission levels to install software on your computer
  
• Palm users:
  • Palm OS:
    • Kyocera 7135: Palm OS version 3.5.2 and newer
    • Palm Treo 600: Palm OS version 5.2 and newer
      
  • HotSync 4.1 or newer
  • The ability to synchronize data between the Palm device and the Windows computer (via DB-9 Serial or USB sync cable)
• Windows Mobile users:
  • Windows Mobile 2003 Operating System
  • ActiveSync 3.7 or newer
  • The ability to synchronize data between the Windows Mobile device and the Windows computer

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The requirements listed below are for the Wireless Sync PC Monitor client only. If you are interested in retrieving email from a POP3 / IMAP account or synchronizing data directly with the Web PIM, these requirements do not apply. Please refer to Minimum System Requirements - Handheld Client (Wireless Sync) in question #4 above for additional information.

Minimum System Requirements - PC Monitor (Wireless Sync)

• The computer on which PC Monitor is installed must be connected to the Internet (or to an Intranet connected to the Internet).
• The PC Monitor computer must also remain powered on for PC Monitor to function properly.
• Microsoft Windows 2000, Windows XP Professional or Windows Advanced Server 2003.
  • Do not attempt to install the Wireless Sync PC Monitor client on any other version of the Windows operating system (this includes XP Home Edition, XP Media Center Edition and ALL Windows versions prior to 2000 Professional).
  • Note: For installation on Windows Advanced Server 2003, you must be a member of the Local Administrators group or have a permission level that includes Replace a Process Level Token and Adjust Memory Quotas for a Process rights (for more information on user rights, visit Microsoft.com.
• 128 MB RAM
• 128 MB of free hard disk space
• IE 5.0 and above
• Exchange users:
  • Outlook must be configured so that the default mail profile is pointed at the proper Exchange server.
  • Special requirements for Microsoft Outlook 2000, Outlook XP (SP2 or newer), or Outlook 2003:
    • Outlook 2000 must be configured Corporate or Workgroup mode.
    • Outlook 2003 must be configured so that you are not prompted for your domain credentials when the Outlook client is launched.
    
    
• Lotus Domino users:
  • Notes 5.0.6 or newer (except 5.0.11), Notes 6.0.2 or newer, Notes 6.5 or newer

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1. Navigate to www.wirelesssync.vzw.com and click Register to establish a Verizon Wireless Single Sign-On (SSO) profile. Note: If you have an existing VText or PixPlace account, you will not need to register again. Simply login using your existing Verizon Wireless SSO credentials and skip to step number 5.
   
   
2. Enter your 10-digit Verizon Wireless mobile number in the Mobile Number field and click Send. A text message, containing a temporary password, will be sent to your device. Note: The temporary password is 10 characters long and consists of numbers and lower-case letters.
   
   
3. After entering the temporary password in the Temporary Password field, enter and confirm a permanent password (using the New Password and Re-enter New Password fields) then click Next. Remember, the temporary and permanent passwords are case sensitive.
   
   
4. After clicking Next, a welcome message will be sent to your device. You have now established a Verizon Wireless Single Sign-On (SSO) profile. Your SSO credentials may be used to access other Verizon Wireless services including Wireless Sync, VText and PixPlace.
   
   
5. If you accept the End User License Agreement, click Agree to continue.
   
   
6. Select the appropriate time zone and enter the required information (marked with a red asterisk) then click Next.
   
   
7. Select Do not install the Monitor software on this PC. (You can install it on another PC later.) and click Next.
   
   
8. Leave all options blank and click Next.
   
   
9. You should now be at the Configure Account screen. From this screen you have the ability to add or remove sync devices, download the PC Monitor application, configure POP3 / IMAP server connections and more. Next step...
   
   

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1. Navigate to www.wirelesssync.vzw.com and login using your Verizon Wireless Single Sign-On (SSO) credentials.
   
   
2. From the navigation bar (located in the upper-right corner) select Setup > Account.
   
   
3. Click Add Sync Device (located under the section titled Devices).
   
   
4. Select device from those listed and click Next.
   
   
   • Optionally, you may choose to install Trip and Appointment Plus Extensions for Microsoft Outlook. This option requires Microsoft Outlook 2000, Outlook XP (SP2 or newer) or Outlook 2003 and enables you to manage trips and appointments from within the Outlook client. Note: These features may also be managed directly from the Web PIM without installing the extensions.
     
     
5. Connect your handheld device to the computer and click Install. Note: If you are using the Samsung i600 or i700 you must have the Windows Mobile 2003 operating system installed on your device. After verifying that your device meets the Minimum System Requirements, check the box labeled My [device] is now running the Smartphone 2003 operating system and click Next then click Install.
   
   
6. If a security warning appears, simply click Yes to continue the installation.
   
   
7. Once the download is complete, click Install.
   
   
8. Select the appropriate profile and click Next.
   
   
9. When prompted, click Finish to complete the install and perform a tethered sync operation using ActiveSync or HotSync (depending on your device).
   
   
10. This initial sync operation will install the Wireless Sync client onto your handheld device. Note: ActiveSync (for Windows Mobile devices) will sync automatically when connected to the computer. However, HotSync (for Palm devices like the Treo 600 and Kyocera 7135) operations must be initiated manually by pressing the sync button on the cable or by selecting the HotSync icon from the device.
    
    
11. Once the initial HotSync or ActiveSync operation is complete, perform a second tethered sync to synchronize the Wireless Sync client. This sync operation will initially launch the HotSync Manager or ActiveSync interface followed by the Wireless Sync window titled Sync Progress.
    
    
12. When prompted, enter your Verizon Wireless SSO credentials (the mobile number and password used when accessing the Web PIM) and click OK to begin synchronizing data. Note: Depending on the amount of data (including software updates and PIM data from any registered POP3/IMAP or Exchange/Domino accounts, if applicable) to be synchronized, this sync operation may take 10 minutes or more to complete. To verify that the sync is progressing and has not stalled, you can monitor the In and Out meter in the Sync Progress window (located in the upper left corner of the Wireless Sync Progress window on the PC).
    
    
13. Once the sync operation is complete, return to the Web PIM and press the F5 key (on your PC keyboard) to reload the page.
    
    
14. Select the method that applies...
    

• Add Individual PC Monitor: Select this option if you are interested in configuring Wireless Sync to monitor a single Microsoft Exchange or Lotus Domino account. PC Monitor is for use with Exchange or Domino only and should not be used to retrieve POP3 or IMAP email.
• Add Workgroup PC Monitor: Select this option if you are interested in configuring Wireless Sync to monitor multiple (up to 20) Microsoft Exchange or Lotus Domino accounts.
• Add POP3 / IMAP Connection: Select this option if you are interested in configuring Wireless Sync to retrieve email (POP3 or IMAP) directly from a POP3 / IMAP server. If you have configured another email client to also retrieve messages from the target POP3 / IMAP account, ensure that it is set to leave messages on the server after being downloaded.

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Use the Individual PC Monitor when configuring Wireless Sync to monitor a single Microsoft Exchange or Lotus Domino account. This option should not be selected for use with POP3 or IMAP email.

1. Navigate to www.wirelesssync.vzw.com and login using your Verizon Wireless Single Sign-On (SSO) credentials.
   
   
2. From the navigation bar (located in the upper-right corner) select Setup > Account.
   
   
3. Click Add PC Monitor (located under the section titled Devices).
   
   
4. Click Install.
   
   
5. Once the download is complete, select the appropriate Palm device and click Next.
   
   
   
6. Click Finish to complete the installation.
   
   
7. PC Monitor will attempt to automatically detect whether you are using a Microsoft Exchange or Lotus Domino mail server. If the auto-detection fails to determine your configuration, select the appropriate option (either "I want to monitor an Exchange mailbox" or "I want to monitor a Domino mailbox") and click OK.
   
   
8. Select Individual Monitor and click Next.
   
   
9. Enter your Verizon Wireless SSO credentials and click Next. PC Monitor will begin processing your Outlook data.
   
   
   • Note: For an Exchange configuration, Microsoft Outlook must be the default email client. To determine the default email client, launch Internet Explorer. Select Tools > Internet Options > Programs. The Email field should be set to Microsoft Outlook. If Microsoft Outlook is not available from the list, it may not be installed.
     
     
     
10. Once your email, contacts, calendar entries and other PIM data are processed, click Finish.
    
    
11. Connect your device to the PC and perform a sync operation.
    
    
    • Note: HotSync operations (for Palm devices like the Treo 600 and Kyocera 7135) must be initiated manually by pressing the sync button on the cable or by selecting the HotSync icon from the device.
      
      
12. Once installation is complete, disconnect the device from the computer and perform a wireless sync.
    
    
    1. Press the Applications Launcher (the house) key until the word All appears in the upper-right corner of the display screen.
       
       
    2. Scroll to and select Wireless Sync.
       
       
    3. Tap SyncXpress.

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You should select this option if you are interested in configuring Wireless Sync to retrieve email (POP3 or IMAP) directly from a POP3 / IMAP server. Please note that if you have configured another email client to also retrieve messages from the target POP3 / IMAP account, ensure that it is set to leave messages on the server after being downloaded.
Follow these steps:

1. Navigate to www.wirelesssync.vzw.com and login using your Verizon Wireless Single Sign-On (SSO) credentials.
   
   
2. From the navigation bar (located in the upper-right corner) select Setup > Account.
   
   
3. Click Add POP3 / IMAP Connection (located under the section titled Server Connections).
   
   
4. Under the section titled New POP3 / IMAP Connection Settings, select the email server type (POP3 or IMAP) and enter the information listed below.
   
   
   • Server Name: The host address for the email server (i.e. pop3.serviceprovider.com).
   • Username: The login name required when accessing the email account.
   • Password: The password required when accessing the email account.
   • Email Address: Your email address for this email account (i.e. username@serviceprovider.com).
   • Reply-To Address: An alternate email address where you would like to receive message replies (if different than the address entered for Email Address).
   • Use non-standard port: If your email service provider uses a port other than the default (110 for POP3 and 143 for IMAP), enter that port number here.
   • Leave Messages on Server: Select this option to leave email messages on the server so that they may be retrieved using another email client at a later time.
   • Check for New Mail Hourly: This option controls how often the Wireless Sync server will query the POP3 / IMAP server for new messages.
   • Icon to Show in Website Inbox: Select which icon will be displayed for email messages retrieved from this account.
     
     
5. Click the Test these settings button to verify that the Wireless Sync server is able to communicate with your POP3 / IMAP server.
   
   
   • If the test fails, review your POP3 / IMAP configuration for errors. Ensure that you have selected the appropriate server type (POP3 or IMAP). Verify that the values you have entered for Server Name, Username, Password, Email Address and Use non-standard port (if applicable) are correct.
     
     
6. Once the test is successful click Submit.
   
   
7. The new connection is listed under Connection Name (in the Server Connections section).
   
   
8. Click Done to access the Web PIM Inbox.
   
   
9. Ensure that you have new email waiting on the target server and click the Send / Receive button (this will force the Wireless Sync server to query the POP3 / IMAP account for email). If the Web PIM indicates that an error has occurred:
   
   
   • Review the Web PIM log (select View > Activity Log) for error messages.
     
     
10. If the account has been configured correctly, the Web PIM should indicate that it is receiving messages from your email server. Note: Pressing the Send / Receive button will only queue messages to be received. It may take up to 15 minutes for the messages to actually appear in the Web PIM.
    
    
    • After 15 minutes, if no email messages are received to the Web PIM or if an error has occurred:
      
      
      • Ensure that you have new email messages on the target server.
      • Review the Web PIM log (select View > Activity Log) for error messages.
      • Close any other email client (Outlook, Outlook Express, Eudora, etc.) that you may be using (this will ensure that messages will not be removed from the target server).
      • Send a test message to your email account.
      • Login to the target email account (via Web browser) and confirm that the test message was received.
      • Verify that the POP3 / IMAP server configuration is correct.
      • From the Web PIM, click the Send / Receive button to query the target mail server.
        
        
11. Once the message arrives in the Web PIM Inbox, it will be pushed to your device (this may take a few moments).
    
    

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The Push / ReadySync settings are not properly configured. To modify the Push / ReadySync settings, follow these steps:

1. Press the Applications Launcher (the house) key until the word "All" appears in the upper-right corner of the display screen.
   
   
2. Scroll to and select Wireless Sync.
   
   
3. Press the Menu key.
   
   
4. From the menu bar (located along the top of the display), select Setup and tap Push/ReadySync.
   
   
5. Basic Settings:
   
   
   • Enable ReadySync: Option is disabled and cannot be modified from the device.
   • Enable push: Must be checked for the device to receive Push messages from the Wireless Sync server. See the FAQ titled "How do I enable or disable network Push on the Palm Treo 600?" for additional information.
   • Limit push/ReadySync Time Window: Determines when push messages are received by the device.
     Ensure that this option is configured appropriately.
     Note: A network push that occurs outside of your specified time window will result in the error: Disconnected because your Network Push settings do not allow connections at this time. Click here for additional information.
   • ReadySync Interval: Option is only applicable to the Kyocera 7135.
   • ReadySync when device connects: Option is only applicable to the Kyocera 7135.
   • Minimal battery level: Determines the minimum battery strength required to initiate a Wireless Sync operation.
     
     
6. Advanced Settings (accessible by tapping the Advanced button):
   
   
   • Initiate network connection: Option must be enabled.
   • Initiate even if powered off: Option must be enabled.
   • HotSync: Determines which synchronization profile (either Sync or SyncXpress) is used during a HotSync operation.
   • Network Sync: Determines which synchronization profile (either Sync or SyncXpress) is used during a network or Wireless Sync operation.
   • Allow screen-off during sync: Option must be enabled.
   • Notification of data received: Optional. See the FAQ titled "How do I disable the alert that is played each time I receive data from a Wireless Sync session on my Palm Treo 600?" for additional information.
   • Use Network push: Option must be enabled.
   • Use SMS push: Option is disabled and cannot be modified from the device.
     
     
7. After making the necessary changes, press the Applications Launcher (the house) key to return to the home screen.

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The Push / ReadySync settings are not properly configured. To modify the Push / ReadySync settings, follow these steps:

1. Press the Applications Launcher (the house) key until the word "All" appears in the upper-right corner of the display screen.
   
   
2. Scroll to and select Wireless Sync.
   
   
3. Press the Menu key.
   
   
4. From the menu bar (located along the top of the display), select Setup and tap Push/ReadySync.
   
   
5. Basic Settings:
   
   
   • Enable ReadySync: Option is disabled and cannot be modified from the device.
   • Enable push: Must be checked for the device to receive Push messages from the Wireless Sync server. See the FAQ titled "How do I enable or disable network Push on the Palm Treo 600?" for additional information.
   • Limit push/ReadySync Time Window: Determines when push messages are received by the device. Ensure that this option is configured appropriately. Note: A network push that occurs outside of your specified time window will result in the error: Disconnected because your Network Push settings do not allow connections at this time. Click here for additional information.
   • ReadySync Interval: Option is only applicable to the Kyocera 7135.
   • ReadySync when device connects: Option is only applicable to the Kyocera 7135.
   • Minimal battery level: Determines the minimum battery strength required to initiate a Wireless Sync operation.
     
     
6. Advanced Settings (accessible by tapping the Advanced button):
   
   
   • Initiate network connection: Option must be enabled.
   • Initiate even if powered off: Option must be enabled.
   • HotSync: Determines which synchronization profile (either Sync or SyncXpress) is used during a HotSync operation.
   • Network Sync: Determines which synchronization profile (either Sync or SyncXpress) is used during a network or Wireless Sync operation.
   • Allow screen-off during sync: Option must be enabled.
   • Notification of data received: Optional. See the FAQ titled "How do I disable the alert that is played each time I receive data from a Wireless Sync session on my Palm Treo 600?" for additional information.
   • Use Network push: Option must be enabled.
   • Use SMS push: Option is disabled and cannot be modified from the device.
     
     
7. After making the necessary changes, press the Applications Launcher (the house) key to return to the home screen.

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Yes, with Wireless Sync, you can have your POP3 or IMAP email pushed to your mobile device. The Wireless Sync server can monitor up to three POP3 or IMAP email accounts. You can even get your POP3 or IMAP email without setting up a PC monitor. The Wireless Sync server will check your POP3 or IMAP email account every 15 minutes, and push any new emails out to your PDA or Smartphone. You can setup your POP3 or IMAP email accounts from the Setup Account page on the Wireless Sync website. Note: You will need to install the Wireless Sync client on your mobile device to use the web-based POP3 or IMAP email option.

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No, the Wireless Sync PC Monitor software does not support POP3 email accounts at this time.

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Not at this time. This functionality may be available in a future release of the product.

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No, Wireless Sync does not support Internet (or HTML) email services like AOL, Yahoo and Hotmail. It does support POP3 and IMAP based email services such as the Yahoo Premium email service.

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Wireless Sync checks POP3 email accounts every 15 minutes for new messages. If there are new messages available, Wireless Sync will push them to your mobile device.

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No, Wireless Sync does not support synchronization of Outlook PST files, including personal files that are saved outside of the email Inbox.

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Yes, you can “turn-off” synchronization of particular folders such as Calendar, Contacts, Tasks, and Notes. On your mobile device, select Settings then Sync Settings to select which folders to synchronize. Note that Wireless Sync will still synchronize this information to the website, but the information will not be sent to your mobile device.

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Yes, from the Wireless Sync website you can modify your Push Settings to only push email messages that meet certain criteria such as - being from a particular sender, about a particular subject, or several other criteria options.

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Yes, the default synchronization window is 6:00am to 10:00pm local time. You can change that window on the device to any time window you prefer. For synchronization 24 hours per day, change the synchronization window to 12:00am to 12:00am. These settings are available on your mobile device Wireless Sync client under Setup > Push/ReadySync.

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Not at this time. This functionality will be available in a future release of the product.

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Yes, an easy way to do this is to change the synchronization window to a very short time, such as 6:00am to 6:30am. On your mobile device Wireless Sync client, select Setup, then Push/ReadySync.

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The Wireless Sync server provides a convenient tool to manage your Wireless Sync account. It provides a WebPIM that allows you to interact with your email, calendar, contacts, tasks, and notes from an Internet browser. The Wireless Sync server also monitors POP3 and IMAP accounts for you.

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Yes, the Wireless Sync server limits the amount of space that a your email and PIM files can occupy on the server. The Wireless Sync product has a Warning Limit and a Maximum Limit. When your account reaches the Warning Limit, you will receive a warning message on the Wireless Sync client on your mobile device, providing you with an opportunity to clean up your folders. Once your account reaches the Maximum Limit, you will stop receiving email on your mobile device until you free up some space in your folders.

Folder	Warning Limit (MB)	Maximum Limit (MB)
Inbox	40	50
Sent Items	30	45
Drafts	9	12
Outbox	30	45
Contacts	2.5	3.5
Calendar	2.5	3.5
Notes	2.5	3.5
Tasks	2.5	3.5

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The Wireless Sync client on the mobile device is configurable to allow you to retain any number of days worth of messages on your device. This is only limited by the amount of available memory on the device. These settings can be accessed in the mobile device Wireless Sync client under Settings > Sync Settings. Then select Settings for the appropriate folder.

In order to control the amount of space used on the Wireless Sync server, the server is configured to only hold 7 days worth of messages.

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Yes. When an email message arrives with an attachment, you can select the attachment and mark it for download. Once marked for download, the attachment will be delivered to your mobile device during the next synchronization. In order to open, read or edit some attachments, you may need to purchase and install additional software for your device. You can visit Handango's website for a list of attachment reader applications for your particular device.

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You can send or receive emails with attachments of up to 10 MB in size.

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No, Wireless Sync keeps the PC and the mobile device in sync. If you delete an email on your mobile device, it will be deleted on your PC and vice versa.

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No, Wireless Sync will only work with NationalAccess (1XRTT) service today. Wireless Sync will support Mobile Broadband (1X-EVDO) service when BroadbandAccess-capable PDAs and Smartphones are available.

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No. You must upgrade i700 or i600 device to the Windows Mobile® 2003 software before installing the Wireless Sync client. Visit vzw.smithmicro.com/Samsung to upgrade your Samsung i600 or Samsung i700.

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No, customers who have upgraded their Samsung i700 or i600 device to the Windows Mobile 2003 software must upgrade to Wireless sync.

To Upgrade to Windows Mobile 2003 choose one of the following options to upgrade. There are two methods for upgrading a Samsung i600 or i700:

1. Visit the web site at vzw.smithmicro.com/samsung. Before proceeding with the software upgrade, you will be prompted to enter your mobile telephone number, and ESN, which is found on the device under the battery. The web site will guide you through the upgrade process. Please ensure you follow the instructions closely.
   
   
   • Note: The companion CD that came with an i700 with Windows Mobile 2002 Software, is not compatible with the i700 once it’s upgraded to 2003. The three applications that are on this companion CD that you may find useful are the voice signal application that provides voice activated dialing, the Microsoft reader application for ebooks and Sprite Backup for backing the device up to an SD card.
   • A free updated version of Voice Signal can be downloaded from www.voicesignal.com.
   • A new version of Sprite Backup can be purchased from www.spritesoftware.com select Products, Sprite Backup.
   • A free version of Microsoft Reader for PPC is available from www.microsoft.com/reader/downloads.
     
     
2. Visit your local Verizon Wireless Communications Store to have a technician upgrade the Samsung i600 or i700 with the Windows Mobile 2003 Software. Please synchronize your desktop/laptop and device before visiting your local Verizon Communications Store, as all the entries on your device will be deleted. If you have a Samsung i700, you will need to re-install the Voice Activated Dialing and other applications (see Note above).
   • Note: Wireless sync is not supported on the Audiovox Thera or Kyocera 6035.

Existing Wireless Sync users can upgrade to Wireless sync by completing the following steps:

1. Uninstall the old Wireless Sync software from their handheld device and PC computer.
2. Upgrade your Samsung i600 or i700 to Windows Mobile 2003 Operating system. (See instructions listed above)
3. Contact your Verizon Wireless representative to upgrade your account to include the new Wireless sync plan or feature.
4. Go to http://www.wirelesssync.vzw.com/ to download and install the appropriate software for your email and device.
   • POP3/IMAP only customers will set up the WebPIM to access their mail server and install the handheld client.
   • Exchange/Domino customers will download a Monitor and the handheld client.

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Wireless Sync has logic to limit the amount of attempts to connect to network when the radio is off. Depending upon when in the cycle the radio is turned on, it could take up to an hour for the first synchronization to begin. As an alternative, the customer can always initiate a manual synchronization by pressing the Sync button on the Wireless Sync client on the mobile device.

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If the Treo did not have a default Calendar file, Wireless sync is unable to synchronize the Calendar information. This can be corrected by opening the Calendar application on the Treo; this will create a default Calendar file. The Calendar information will now be synchronized during the next sync session.

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Yes, there are other email applications available for Microsoft Windows Mobile or Palm based PDAs. The functionality of these applications will not be identical to Wireless sync.

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