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  • Wireless Service

Wireless Service

Questions & Answers

Why do I need to perform this update on my wireless phone?
By performing this update your phone will stay on the Verizon Wireless network and/or digital service whenever possible. Also, for most price plans after 2/1/2002 the phone roam indicator will turn off/on in accordance to the price plan you have chosen.

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What are the steps I need to take to complete this update?

The following are the steps you need to take to complete the update:

  1. Power on your Verizon Wireless phone.
  2. Dial *228 from your home digital coverage area, followed by the SEND key.
  3. When prompted, press option #2, to update your phones roaming capabilities (This process may take up to 2 minutes).
  4. Once completed, a confirmation message will be played, and a message will display on the phone screen.

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What if the update fails to complete successfully?
If for some reason the update does not complete successfully, please try again at a later time. If the problem persists, your phone may not be capable of this update process.

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What benefits will this update provide?
Benefits of this update include a roaming indicator that will reflect the price plan you have chosen (available on most price plans after 2/1/2002).

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How often do I need to perform this update?
This update should be performed every three months, and/or after changing price plans.

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How much will this *228 call cost me?
This call is offered FREE of airtime charges from Verizon Wireless.

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When can I perform this update?
You may perform this update at your convenience. This FREE software update is available to you 24 hours a day, seven days a week!

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