Wireless Support

Verizon Wireless Prepaid service is a wireless phone service where you pay for your calls in advance. There's no credit check, deposit, or long-term contract. Using Verizon Wireless Prepaid service is simple.

To keep your service active, just refill your account whenever your minutes get low or before your expiration date. If you make a payment before your expiration date, any unused balance will carry over to the new expiration date automatically! If you do not make a payment before the expiration date, any remaining balance will be lost and you may lose your wireless phone number.

And refilling your account couldn't be easier:

Log in and register for My Verizon to refill online.

• Call us at *611 from your wireless phone with any major credit card to refill instantly (Visa, Discover, American Express or MasterCard only).
• Visit your local Verizon Wireless retail store or authorized retailer to purchase a Refill Card or PIN.
• Sign up for Auto Pay and conveniently make automatic monthly payments directly from with your major credit or debit card.

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You can activate your new Verizon Wireless Prepaid phone by visiting verizonwireless.com/activate. You can also activate service through your wireless phone by pressing the "SEND" button when the phone displays "Press SEND to activate your phone", OR by dialing "*22898 SEND" from your wireless phone."

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On the original Prepaid plan, the daily access fee is $0.99. This daily fee provides you with Unlimited Night Minutes, Unlimited Mobile to Mobile Calling and a $0.10 per minute rate for all other calls. The daily access fee is charged and deducted from your account each day, even on days you do not make or receive calls.

On the Prepaid Core Plan, Prepaid Plus Plan, Prepaid Power Plan, and Prepaid Unlimited Talk Plan, the daily fees are $0.99, $1.99, $2.99 and $3.99 respectively. The daily fee on these plans is charged and deducted from your account only on days you make or receive calls, and is valid until 11:59 p.m.

There is no daily fee on the Prepaid Basic plan.

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The airtime rates vary based on the Prepaid Plan you have selected. Daily access fees apply except on the Prepaid Basic Plan.

Mobile to Mobile Calling, Night Minutes and Each Additional Minute Rates are for use from within the Prepaid Rate and Coverage Area.

On the Prepaid Basic Plan, you will receive:

• Domestic calling for $0.25 per minute.
• Domestic text messages are $0.20 per message sent and received.

On the Prepaid Core Plan, you will receive:

• Unlimited Mobile to Mobile Calling and all other domestic calls are $0.10 per minute.
• Domestic text messages are $0.10 per message sent and received.

On the Prepaid Plus Plan, you will receive:

• Unlimited Mobile to Mobile Calling.
• Unlimited Night & Weekend Minutes and all other domestic calls are $0.05 per minute.
• Domestic text messages are $0.05 per message sent and received.

On the Prepaid Power Plan, you will receive:

• Unlimited Mobile to Mobile Calling.
• Unlimited Night & Weekend Minutes and all other domestic calls are $0.02 per minute.
• Domestic text messages are just $0.02 per message sent and received.

On the Prepaid Unlimited Talk, you will receive:

• Unlimited Mobile to Mobile Calling.
• Unlimited Night & Weekend Minutes.
• Unlimited domestic calling.
• Domestic text messages are just $0.01 per message sent and received.

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Mobile to Mobile Calling is mobile to mobile calling to any of our 80 million Verizon Wireless customers anytime and anywhere from within the Prepaid Rate and Coverage Area. Mobile to Mobile Calling is unlimited on the Prepaid Calling Plans.

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Night Minutes are from 9:01 PM - 5:59 AM every day of the week. Calls made or received from within the Prepaid Rate and Coverage Area during these times are unlimited on our original Prepaid Plan, and on the Prepaid Plus, Prepaid Power and Prepaid Unlimited Talk Plans. Night minutes are $0.10 per minute on the Prepaid Core Plan.

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The Prepaid Plus, Prepaid Power and Prepaid Unlimited Talk Plans include Unlimited Weekend Minutes. Weekend minutes are $0.10 per minute on the Prepaid Core Plan. Weekend Minutes are Saturday and Sunday from 12:00am – 11:59pm.

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Unlimited Calling, Unlimited Mobile to Mobile Calling, Night Minutes, Weekend Minutes and the Each Additional Minute rate for all other calls are available when calling from within the Prepaid Rate and Coverage Area. Calls made or received outside of this calling area will be charged at a roaming rate of $0.20 per minute.

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You can search for detailed coverage information for your Prepaid service by using our Coverage Locator.

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Yes, with Prepaid you can make calls to international locations at your per minute rate plus the following per minute charges:

• Puerto Rico: no additional charge
• $0.10 / min Mexico landline numbers
• $0.29 / min to Mexico wireless numbers, Canada, Guam, U.S. Virgin Islands, and Saipan.
• $1.49 / min to other available locations

International networks can change frequently, so certain locations may not be available at all times, and the pricing is subject to change without notice. For the most updated information on rates and available international locations, visit the International Text Messaging page. Unlimited Night and/or Weekend Minutes do not apply to international calls.

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Roaming is the ability to place and receive calls on cellular networks outside the Prepaid Rate and Coverage Area. When roaming, your phone will display a roam indicator (indicator varies by phone make and model). The roaming rate for the Prepaid Calling Plans is $0.20 per minute (includes airtime and long distance).

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Your Prepaid service includes Voice Mail, Caller ID, Call Waiting, Call Forwarding, 3-Way Calling, No Answer / Busy Transfer and Minute Meter, which provides pre-call, post-call and low balance notifications.

Other available services are Get It Now, TXT Messaging, PIX Messaging, Mobile Web, Ringback Tones, VZ Navigator and EMS, which all require compatible wireless phones with Verizon Wireless specific software. Airtime charges and additional fees may apply when using these services.

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Charges for available services, such as Get It Now, TXT Messaging, etc., as well as any applicable daily fee and calls rated at the per minute rate, will be charged and deducted from your account balance. These charges will reduce your balance, and thus the number of minutes available.

For example, if you have an account balance of $10.00 and place a call during peak hours, where your per minute rate is $0.10, you would have 100 peak minutes available for the call. If, with the same $10.00 account balance, you purchased a ringtone for $1.99, your new balance would be $8.01. You would have 80 minutes available for a call made during peak hours.

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To set up Voice Mail, press *VM (*86) and SEND from your Prepaid wireless phone. Then follow the set-up tutorial, which will walk you through selecting a Voice Mail password, and recording a voice signature and greeting for your Voice Mailbox.

If you hear a system greeting when you press *86 SEND, press # immediately to interrupt the greeting and follow the tutorial, which will walk you through setting up your Voice Mailbox by selecting a Voice Mail password, recording a voice signature and selecting a greeting.

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To retrieve messages from your Voice Mailbox, press *VM (*86) and SEND from your mobile phone. Follow the prompts to enter your Voice Mail password and retrieve your messages. If you press *VM (*86) SEND and hear your own or a system greeting, press the # key to interrupt the greeting and follow the prompts to enter your Voice Mail password and retrieve your messages.

NOTE: Not available in some areas. Voice Mailboxes not set up within 45 days will be cancelled. Your Verizon Wireless Voice Mailbox is not Voice Mail password-protected until you create a Voice Mail password by following the steps listed above. Airtime and other charges will be incurred when accessing your Voice Mailbox from your wireless phone. Mobile to Mobile Calling does not apply to Voice Mail retrievals; you will be charged to maintain your connection to Voice Mail. Verizon Wireless is not liable for missed messages, or deletions of messages from your Voice Mailbox, even if you have saved them.

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Yes, airtime and other charges will be incurred when retrieving Voice Mail messages from your Prepaid wireless phone. Mobile to Mobile Calling minutes do not apply to Voice Mail retrievals

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Your Verizon Wireless Voice Mailbox holds up to 20 3-minute messages for 21 days. Once the mailbox reaches 20 messages, no more messages will be able to be recorded until messages have been deleted.

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Get It Now is a service provided by Verizon Wireless that allows you to download applications to your Get It Now-enabled phone. With these applications, you can purchase ringtones, games, wallpaper, send instant messages and much more. Available applications vary based upon your specific phone model and additional fees apply. For directions on how to use Get It Now with your wireless phone, please visit our Data Technical Support page and select your phone.

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Text Messaging is the ability to send and receive messages using letters, numbers and symbols to other wireless users and email addresses from your wireless phone. You can send a Text Message to a 10-digit mobile number in the United States and/or Canada, or to any email address in the world. For directions on how to use Text Messaging with your wireless phone, please visit our Support page and select your phone. Text Messages are charged per address, per message sent and received.

Plan	Domestic Text Messages Rate (sent and received)
Original Prepaid and Prepaid Core	$0.10 per message
Prepaid Plus	$0.05 per message
Prepaid Power	$0.02 per message
Prepaid Unlimited Talk	$0.01 per message
Prepaid Basic	$0.20 per message

You can also send TXT Messages to over 70 international locations around the world. International TXT Messages are charged at $0.25 per message sent. The rate for messages received is based on the calling plan you have selected. Visit the International Text Messaging for a complete list of locations.

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Yes. Verizon Wireless offers two messaging bundles for Prepaid customers. For $20 Monthly Access, Prepaid customers get Unlimited Messaging* to anyone on any network in the U.S. from within the Prepaid Rate & Coverage Area. For only $10 Monthly Access, Prepaid customers can get Unlimited Text, Picture, and Video Messages with any other Verizon Wireless customer from within the Prepaid Rate & Coverage Area. PLUS get 250 additional messages* to be used when sending and receiving Text/Picture/Video Messages with non-Verizon Wireless customers or when sending and receiving instant messages, text alerts and emails.

*Additional and Unlimited Messages apply when sending and receiving (i) Instant Messages, Text Alerts and Picture and Video Messaging Portal Messages; (ii) Messages with non-Verizon Wireless customers in the U.S. or participating networks in Canada, Mexico and Puerto Rico; or (iii) via e-mail. Unlimited messages also include Mobile to Mobile Messages with Verizon Wireless customers. For additional Messages, overage messaging rates default to those of your calling plan. Premium Messaging programs and International Messaging not included.

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There are 3 ways an Prepaid customer can add a Messaging Bundle to his or her account. Here’s how:

1. My Verizon online – Register and login and select the Add/Remove Features link.
2. My Account on your phone – Press up on the 4-way directional key and select My Features (Mobile Web 2.0 capable phone required).
3. Dial *611, select Additional Options, then select the option for calling plans and features and follow the prompts for changing optional features.

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When the Messaging Bundle subscription is added to your account, the monthly charge will be immediately deducted from your account balance. The subscription and charges will renew automatically every 30 days. If you do not have sufficient funds in your account at the time of renewal, messages will be charged at the rates in your Calling Plan. Once sufficient funds are added, your subscription and charges will be renewed, and you will be assigned a new renewal date that is 30 days later.

Upon unsubscribing from a Messaging Bundle, you will still have use of that bundle until its expiration date. If you re-subscribe before the expiration date, the original bundle will resume and you will not be charged until the expiration date. If you re-subscribe after the original bundle’s expiration date, a new bundle will be provisioned and you will be charged at that time.

You can subscribe to only one Messaging Bundle at a time. If you have a Messaging Bundle and try to change to or add another one, the original bundle will drop off your account at its expiration date, and the subscription and charges for the new bundle will begin on the date the bundle is added.

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Picture and Video Messaging lets you send and receive pictures and videos with your compatible Verizon Wireless Prepaid camera/video messaging phone. Picture and Video Messages are charged at $0.25 per message sent and received, including messages to and from participating carriers in Canada, Mexico and Puerto Rico. Picture and Video messages sent to and received from participating carriers in Trinidad and Tobago are charged at $0.50 per message sent and $0.25 per message received.

For directions on how to use Picture and Video Messaging with your wireless phone, please visit our Data Technical Support and select your phone.

Note: Where available. Picture and Video Messages may be sent to AT&T, U.S. Cellular, Leap Wireless, Cricket and Verizon Wireless customers' phones. The message recipient's ability to view pictures or videos on their phone's screen depends on their phone model and software.

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Mobile Web 2.0 allows you to browse the Internet and view the latest web content such as news, weather, sports and more. You can also read and send email and Instant Message using Yahoo., America Online. and MSN.

Mobile Web usage is unlimited, for just $0.99 per day only on the days you use it. A Get It Now capable phone with Mobile Web 2.0 is required. Not all content providers are available on all wireless devices. Charges vary by application where available. For directions on how to use Mobile Web 2.0 with your wireless phone, please visit our Data Technical Support and select your phone.

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Yes, press 411 SEND from your phone. A live operator will assist you when you request numbers, addresses and information for anything from restaurants and movies to the nearest florist. Calls to 411 Connect are $1.49 per call plus airtime.

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Call Waiting lets you know when a caller is trying to reach you while you're on another call. When you have another incoming call, you will hear a short tone. You'll have approximately 30 seconds to answer before the second caller hears a standard message or is forwarded to your Voice Mailbox. If you answer the call, airtime charges will apply to both calls until you end one call. Not available in some areas.

To answer Call Waiting: To put the first call on hold, press SEND. You'll automatically be connected with the second call. To return to the first call, press SEND again. To switch between the two calls, press SEND.

To cancel Call Waiting before placing a call: press *70 + the 10 digit number you are calling, then press SEND.

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You can forward your calls to another phone number, including your home or office number. Your wireless phone will not ring until you deactivate the service.

To Activate Call Forwarding:

1. Press *72 and the phone number to which you want calls to be forwarded. (e.g. *72-908-123-4567).
2. Press SEND and wait. You should hear a confirmation tone or a message "Your feature has been activated."
3. Press END.

To Deactivate Call Forwarding:

1. Press *73 SEND and wait. You should hear a confirmation tone or a message "Your feature has been de-activated".
2. Press END.

Airtime applies to forwarded/transferred and all simultaneous calls, even if you send the call to wireline phone numbers. When forwarding calls to phone numbers outside your local calling area, you'll be billed for any toll, long distance, and airtime charges incurred.

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You can talk with two people at the same time in a three-way conversation on your wireless phone.

To Initiate 3-Way Calling:

1. While on the first call, dial the 10-digit number of the second person and press SEND. The first person is automatically put on hold while the call is made.
2. When the 2nd person answers, press SEND to create the conference call.
3. If the second person does not answer, press the SEND key twice to end the connection and go back to the first person. To end both conversations completely, press the END key.

Airtime and other charges, which may include toll or long distance charges, will apply for all simultaneous calls until you end one call.

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You can have incoming calls forwarded to another phone number when your wireless phone is busy or remains unanswered after three or four rings. With this option, your phone will ring unless you're on the phone. When this feature is activated, you will still able to make outbound calls.

To Activate No Answer / Busy Transfer:

1. Dial *71 + the 10-digit number you want the calls forwarded to and press SEND.
2. Wait for the confirmation tone and then press END.

To Deactivate No Answer / Busy Transfer:

1. Press *73 SEND and wait for confirmation tone.
2. Press END.

Airtime applies to all simultaneous calls and to forwarded/transferred calls, even if you send the call to wireline phone numbers.

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Yes. Songs may be purchased via V CAST Music capable devices for $1.99 or you may choose to purchase via the V CAST Music online store for 99¢ per song. An additional 99¢ service fee will be charged with the first song purchased from your phone in any 24 hour period. The price for each song is presented on your phone’s screen before you purchase. You’ll receive two copies of the song when you purchase from your phone: one copy is sent to your phone and another copy is sent to your account in the V CAST Music online store for downloading on your PC. Individual song prices are posted in the online store. Album downloads are only available from the PC and vary in price. Artist Alerts are available and are charged at standard text messaging rates in accordance with your calling plan.

Prepay customers will not be charged airtime for downloads, browsing, previewing and managing alerts. For more information, visit V CAST Music.

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There are many options for adding money / minutes to your Verizon Wireless Prepaid service. Here's how:

• Add more minutes online at www.verizonwireless.com/refill with a major credit or debit card (Visa, Discover, American Express or MasterCard only), or add a pre-purchased Refill Card to your account.
• Sign up for Auto Pay and make automatic monthly payments directly from your major credit or debit card.
• Call *611 from your wireless phone or (800) 294-6804 to use your major credit or debit card and refill by phone.
• Visit a Verizon Wireless Communications Store, or any of our participating agents or retailers, to purchase more minutes.
• Send a text message with your Refill PIN number to "VZPAY" (89729).

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All payments are immediately applied to your account and are available to be used for calls made or received, or for other services such as Get It Now, TXT Messaging, etc.

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Once applied to your account, payments made to your account expire as follows:

• $15-$29.99 payments expire in 30 days
• $30-$74.99 payments expire in 90 days
• $75-$99.99 payments expire in 180 days
• $100 or more payments expire in 365 days

If you make a payment to your account before your expiration date, any unused balance will carry over and expire on your new expiration date.

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You can use a major credit or debit card (Visa, Discover, American Express or MasterCard only) to make payments to your account by:

• Visiting us at www.verizonwireless.com/refill and storing your credit card information on your account.
• Dialing *611 from your wireless phone and following the prompts.
• Setting up your account for Auto Pay and having automatic payments made to your account.

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Set up Auto Pay and conveniently make automatic monthly payments directly from your major credit or debit card. (Visa, Discover, American Express or MasterCard only). You can choose to have payments made to your account based on a specific day(s) of the month or when your account reaches a specific dollar amount.

Auto Pay by Day of the Month

• Select which day(s) of the month to automatically make payments to your account.
• You can set up to 5 days each calendar month to have a payment automatically made to your account.
• The minimum payment that can be made is $15.00. The maximum payment is $250.00.

Auto Pay by Low Balance 

• Select a payment amount to be automatically applied to your account when your balance reaches or drops below $5.00, or 2 days before your expiration date.
• Auto Pay by Low Balance is only available for payments made with a major credit card. Debit and co-branded cards are not eligible for Auto Pay by Low Balance at this time.
• Auto Pay customers who have signed up to make payments on a particular day of the month and run out of minutes prior to their next Auto Pay date, can make an additional payment to add more money to their account.

How to setup Auto Pay

• Enroll online. Register and log in to My Verizon and select Automatic Pay Options.
• Dial *611 SEND from your Verizon Wireless phone or (800) 294-6804 to speak with a Customer Service Representative.

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To make a payment to your account with a major credit or debit card, visit us on the web at www.verizonwireless.com/refill, or press *611 from your wireless phone. To purchase Refill Cards, visit a Verizon Wireless Communications Store, Authorized Agent/Retailer, or Refill Cards online.

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To add a Refill Card or PIN to your account you can:

• Log onto your My Verizon to add a pre-purchased Refill Card or PIN directly to your account through My Verizon.
• Press *611 from your wireless phone and follow the prompts.
• Call (800) 294-6804 from any landline phone.

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If you are unable to use a Refill Card or PIN to add money to your account, please contact Verizon Wireless Customer Service at (888) 294-6804.

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A dual-mode or tri-mode CDMA GPS-compatible handset is required for Verizon Wireless Prepaid service. Most CDMA cellular phones are compatible with our network. To determine if particular phone is compatible with our network, you can view the current list of wireless phones that are available on our Phones page, or you may contact us online by visiting Contact Us.

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Visit our website's Phone Guides page to view and download your phone's owner's guide.

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Accessories can be purchased on our website in the Accessory Mart online or at any Verizon Wireless Communication Store

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If your equipment is in need of repair, please visit your local Verizon Wireless Communications Store or contact the manufacturer of your phone for information on getting your phone repaired.

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You can activate a phone that was previously used on a monthly billing plan on our Prepaid service provided it is a dual-mode or tri-mode CDMA GPS-compatible handset that is compatible with our network. However, some of the features and services of your phone may not be available on the Prepaid service.

If you are not sure if your wireless phone is compatible, please call our Verizon Wireless Sales Department at (800) 2-JOIN-IN (256-4646), or visit one of our Verizon Wireless stores.

If your handset is not compatible with our network, you will need to purchase new equipment to activate Prepaid service.

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You can get your account balance and expiration date by logging in to My Verizon or by pressing *611 from your wireless phone, or (888) 294-6804 from any phone, and following the prompts. Customers can also dial #DATA (#3282), #MIN (#646) or #BAL (#225) airtime free to get account information. To make a payment customers can dial #PMT (#768) airtime free.

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You can view your call details and payments made to your account by registering and logging in to My Verizon. Once logged in, select Balance Details.

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To enroll in the Verizon Wireless Auto Pay program and make monthly recurring payments to your account, you can register and log in to My Verizon and select Automatic Pay Options or press *611 from your Verizon Wireless phone or (800) 294-6804 to speak with a Customer Service Representative. A major credit or debit card is required (Visa, Discover, American Express or MasterCard only).

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You can change your account security code by logging in to My Verizon and selecting "Change account security code" under the "Account Profile" section. Enter your current account security code and your new 4-digit account security code and then click "CHANGE Account Security". Or you can dial *611 SEND from your wireless phone and follow the prompts.

If you have forgotten your account security code and need to have it reset, please visit Contact Us and send us an e-mail and we can reset it.

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You can change the credit card information on your account by logging in to My Verizon and selecting "Update Credit Card" or contact Customer Service at (888) 294-6804 with the credit card currently assigned to the account and the new credit card you would like assigned.

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No, EasyPay Calling Plans are no longer available.

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To switch your service from prepay to our traditional monthly billing service, contact our Telesales department at (800) 2-JOIN-IN (256-4646) to see if you qualify for a monthly, postpaid service. Before you transfer your service, be sure to use up any remaining time on your Verizon Wireless Prepaid account, as we cannot transfer funds between Prepaid and postpaid plans.

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You may contact us online by visiting Contact Us and sending us an email with your question. You may also contact us by dialing *611 SEND from your wireless phone, or (888) 294-6804 from any phone, to speak with a Customer Service Representative.

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For more information, please review the International CDMA Roaming Prepaid FAQs.

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Prepaid customers are being transitioned to Verizon Wireless during October and November. There will be many phases over several weeks. You will be notified when your account has moved.

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Rate plan information was sent to your home address informing you of changes. Over 95% of customers are not experiencing any change to their rate plan. A few of the older plans are being moved to new plans but changes will benefit you (lower prices or more minutes)!

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Good news! Access to America’s Most Reliable Wireless Network is headed your way. Call quality and coverage should remain the same and may even improve in some areas.

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Your phone number will not change and you can continue to use your Alltel phone. Service should not be interrupted during the transition as long as your account remains active with the necessary money to for your rate plan fees.

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Alltel Wireless and Verizon Wireless stores can help you replenish your account. You can continue to replenish using #PAY from your phone, going online at alltel.com/myprepaid or buying a refill card until your account has been transitioned. Remember you get bonus minutes each time you replenish $10 or more online, at a retail store kiosk or when you dial #PAY.  After your account has been transitioned, you can make payments through My Verizon online, *611, or at a Verizon Wireless store or any of our participating agents or retailers.

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After transition, account information such as balances, transaction history and favorite number changes will be available online through My Verizon. Replenishments can be done through My Verizon, *611, or at retail stores, participating agents or retailers. Plan, device and optional feature changes can be completed through My Verizon. Any other questions or requests, such as phone number changes and billing questions, can be directed to Verizon Wireless’ prepaid customer service.

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Until your account has been transferred to Verizon Wireless, you will continue to contact the Alltel Prepaid Customer Service. Always dial *611 from your wireless phone to ensure that you are transferred to the right customer service group. After the transition, *611 will transfer you automatically to your new Verizon Wireless customer service.

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For additional information about your service with Verizon Wireless, review the Prepaid Customer Agreement/Terms & Conditions and your Verizon Wireless Welcome Guide.

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