Wireless Support

There are several ways to make a payment to your account:

• Login or Register to My Verizon and pay by debit or credit card. All self-serve payment options are free of charge.
• Press *611 from your Verizon Wireless phone or (888) 294-6804 from any phone.
• Visit a Verizon Wireless Communications Store and pay by cash, credit or debit card at our convenient Bill Payment Kiosks.
• Visit an Authorized Verizon Wireless payment center available at retail locations nationwide.

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Payments can be made to your Verizon Wireless EasyPay account in $50.00 and $70.00 increments depending on your calling plan. All payments expire 30 days from the date made.

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To set up Auto Pay and make automatic monthly payments on the same date each month directly from your debit or credit card (Visa, MasterCard, American Express or Discovery only)

• Enroll in the Auto Pay program online: Click on Prepay Account/Automatic Payment Options on the right hand side of the page.
• Have your credit or debit card ready and press *611 from your Verizon Wireless phone or (888) 294-6804 to speak to a Customer Service Representative.

Auto Pay subscribers who run out of minutes before their next Auto Pay date can add funds to their account anytime during the month in $50.00 or $70.00 increments, based on their calling plan.

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Press *611 (SEND) from your Verizon Wireless phone and select Option 1 for balance and expiration information.

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You can view your Account Activity and Call Details by visiting My Verizon, Login and select "View adjustments" or "View call history" to view your activity.

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To update your credit card information on your EasyPay account, please contact Customer Service at (888) 294-6804 with the credit card currently assigned to the account and the new credit card you would like assigned.

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Verizon Wireless EasyPay customers can enjoy Voice Mail, TXT Messaging, Caller ID, Call Forwarding, Call Waiting, 3-Way Calling and No Answer / Busy Transfer. Some features may not be available in all areas. Airtime and other charges will be incurred when using these features.

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Press *86 SEND, and then follow the prompts. Some locations may require you to press # immediately when the greeting begins to set up your voice mail.

Note: Not available in some areas. Airtime and other charges will be incurred when using this feature from your Verizon Wireless phone.

You can access your Voice Mail by pressing *86 SEND from your Verizon Wireless phone or by calling your mobile number from any touchtone phone, and pressing # and entering your Voice Mail password.

Voice mail set-up and retrievals are billed at regular prepay rates and will deplete minute allowances when calling from your Verizon Wireless phone.

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Your Voice Mail box holds up to 20 messages, up to three minutes in length, for up to twenty-one days. If your mailbox is not set up within 45 days, it may be deleted and have to be re-added. To re-add your voicemail box, please call Customer Service at (888) 294-6804 and a representative will be happy to assist you.

Note: For EasyPay customers, Unlimited Mobile to Mobile calling does not apply to voice mail set up and retrievals.

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Caller ID is available in most Verizon Wireless Markets.

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You can talk with two people at the same time with a three-way conversation on your Verizon Wireless phone. Airtime and other charges, which may include toll or long distance charges, will apply for all simultaneous calls until you end one call. Airtime applies to all simultaneous calls and to forwarded/transferred calls even if you send the call to wireline telephones.

3-Way Calling Feature Instructions
To Initiate 3-Way Calling:

1. While on the first call, dial the 10-digit number of the second person.
2. Press SEND. The first person is automatically put on hold while the call is made.
3. When the second person answers, press SEND to create a conference call.
4. If the second person does not answer, press the SEND key twice to end the connection and go back to the first person.
5. To end both conversations completely, press the END key.

To Initiate 3-Way Calling with PIN:

1. Press CLEAR.
2. Dial the second person's 10-digit telephone number.
3. Press SEND.
4. Enter the PIN.
5. Press SEND, and then press SEND again to connect all three people once the party has answered.

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TXT Messaging is available to Verizon Wireless EasyPay customers in most areas. This feature allows you to send quick TXT Messages to and from your Verizon Wireless phone to other wireless phones or Internet email addresses. In order to use the service, you'll need to have a 2-way messaging-capable phone. Messages can be up to 160 characters total (including 'to' email address, message content, subject line, and call back number). There is no monthly fee for the service and each TXT Message is only $0.10 per message sent/received. You can also TXT Message internationally to Mexico, Canada and Puerto Rico for the same low rate.*

Sending a TXT Message is simple, and the basic steps are the same with any 2-way messaging-capable handset.

1. From the main menu, select "Messaging".
2. Select "New TXT MSG".
3. Enter the 10-digit wireless number or Internet email address of the recipient.
4. Compose your message.
5. Press SEND.

The exact steps for sending a TXT Message will depend on your specific phone model so check your phone's user guide for details. Your telephone number will always be sent to the destination, even if you use Caller ID blocking options for voice calls.

*Coverage and service is not available in all areas.

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Picture and Video Messaging lets you send and receive pictures and videos with your compatible Verizon Wireless camera/video messaging phone. Picture and Video Messages are charged at $0.25 per message sent and received, including messages to and from participating carriers in Canada, Mexico and Puerto Rico. Picture and Video messages sent to and received from participating carriers in Trinidad and Tobago are charged at $0.50 per message sent and $0.25 per message received.

For directions on how to use Picture and Video Messaging with your wireless phone, please visit our Data Technical Support and select your phone.

Note: Where available. Picture and Video Messages may be sent to AT&T, U.S. Cellular, Leap Wireless, Cricket and Verizon Wireless customers' phones. The message recipient's ability to view pictures or videos on their phone's screen depends on their phone model and software.

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Yes. Verizon Wireless offers two messaging bundles for EasyPay customers.

• For $20 Monthly Access, EasyPay customers get Unlimited Messaging* to anyone on any network in the U.S. from within the EasyPay Plans Rate & Coverage Area.
• For only $10 Monthly Access, EasyPay customers can get Unlimited Text, Picture, and Video Messages with any other Verizon Wireless customer from within the EasyPay Plans Rate & Coverage Area. PLUS get 250 additional messages* to be used when sending and receiving Text/Picture/Video Messages with non-Verizon Wireless customers or when sending and receiving instant messages, text alerts and emails.

*Additional and Unlimited Messages apply when sending and receiving (i) Instant Messages, Text Alerts and Picture and Video Messaging Portal Messages; (ii) Messages with non-Verizon Wireless customers in the U.S. or participating networks in Canada, Mexico and Puerto Rico; or (iii) via e-mail. Unlimited messages also include Mobile to Mobile Messages with Verizon Wireless customers. For additional Messages, overage messaging rates default to those of your calling plan. Premium Messaging programs and International Messaging not included.

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There are 3 ways an EasyPay customer can add a Messaging Bundle to his or her account. Here’s how: 

1. My Verizon online – Register and login and select the Add/Remove Features link.
2. My Account on your phone – Press up on the 4-way directional key and select My Features (Mobile Web 2.0 capable phone required).
3. Dial *611, select Additional Options, then select the option for calling plans and features and follow the prompts for changing optional features.

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When the Messaging Bundle subscription is added to your account, the monthly charge will be immediately deducted from your account balance. The subscription and charges will renew automatically every 30 days. If you do not have sufficient funds in your account at the time of renewal, messages will be charged at the rates in your Calling Plan. Once sufficient funds are added, your subscription and charges will be renewed, and you will be assigned a new renewal date that is 30 days later.

Upon unsubscribing from a Messaging Bundle, you will still have use of that bundle until its expiration date. If you re-subscribe before the expiration date, the original bundle will resume and you will not be charged until the expiration date. If you re-subscribe after the original bundle’s expiration date, a new bundle will be provisioned and you will be charged at that time.

You can subscribe to only one Messaging Bundle at a time. If you have a Messaging Bundle and try to change to or add another one, the original bundle will drop off your account at its expiration date, and the subscription and charges for the new bundle will begin on the date the bundle is added.

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Get It Now is a great service that lets you personalize your Verizon Wireless phone with new Ringtones, wallpaper and games. Get It Now also lets you stay tuned to your local, national and worldwide events as well as sports, weather and traffic news. Visit Get It Now website.

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The information you want when you want it! Read, send email and Instant Message using Yahoo., America Online. and MSN.. View the latest web content such as news, weather, sports and more. Visit Mobile Web site.

Unlimited use for just $0.99 per day only on days you use it. Not all content providers are available on all wireless devices. Get It Now-capable phone required for Mobile Web.

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This feature lets you know when another caller is trying to reach you while you're on another call. You will hear a short tone. After you hear the Call Waiting tone, you'll have approximately 30 seconds to answer before the second caller hears a standard message or is forwarded to your Voice Mailbox. If you answer the call, airtime charges will apply to both calls until you end one call.

To Initiate Call Waiting:
When you're on the line and a second call comes in, you'll hear a tone to let you know you have another call. When that happens, you have three choices:

1. Put the first call on hold by pressing SEND. You'll automatically be connected with the second call. To return to the first call: Press SEND again. To switch between the two calls, press SEND.
   OR
2. End the first call by asking the first caller to hang up. This automatically connects you to your waiting call.
   OR
3. Ignore the Call Waiting tone. After 30 seconds, the waiting caller will hear a message indicating that you're not available, or will be forwarded to your voice mailbox if you subscribe to a messaging service.

To Cancel Call Waiting:
Before a call, press *70 + the 10 digit number you are calling + SEND.

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With Call Forwarding, you can forward your calls to another phone number, including your home or office number. Your Verizon Wireless phone will not ring until you deactivate the service. Airtime applies to forwarded/transferred calls even if you send the call to wireline telephones. When forwarding calls to phone numbers outside your local calling area, you'll be billed for any toll, long distance, and airtime charges incurred. Additional per-minute charges may apply to all forwarded calls.

This feature is also known as "Immediate Call Forwarding".

Call Forwarding Feature Instructions
To Activate:

1. Press *72.
2. Enter the phone number where you want calls to be forwarded. (e.g. *72-908-123-4567).
3. Press SEND and wait for confirmation. You should hear a confirmation tone or a message "Your feature has been activated".
4. Press END.

To Deactivate:

1. Press *73.
2. Press SEND and wait for confirmation. You should hear a confirmation tone or a message "Your feature has been de-activated".
3. Press END.

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You can have incoming calls answered by another phone whenever your Verizon Wireless phone is busy or remains unanswered after three or four rings. With this option, you're Verizon Wireless phone will ring unless you're on the phone. Airtime applies to transferred calls even if you send the call to wireline telephones.

No Answer/Busy Transfer Feature Instructions
To Activate No Answer / Busy Transfer:

1. Press *71 and the 10-digit number you want the calls forwarded to.
2. Press the SEND key and wait for the confirmation tone.

To Deactivate No Answer / Busy Transfer:

1. Press *73 SEND and wait for the confirmation tone.

Outbound calls can still be made while No Answer/Busy Transfer is activated. When activated, an incoming call will ring several times, giving you the chance to answer the call. If you are on the phone or choose not to answer, the incoming call will be automatically forwarded to the destination phone number.

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Yes. For directory assistance, press 411 SEND from your phone. A live operator will assist you when you request numbers, addresses and information for anything from restaurants and movies to the nearest florist. Calls to 411 Connect are $1.49 per call plus airtime.

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Yes, you can direct-dial international calls to many countries from your EasyPay phone. The international calling rates are listed below. In some markets, you may have to contact Customer Service and specifically request it.

• Puerto Rico: no extra charge
• $0.10 / min to Mexico landline numbers
• $0.29 / min to Mexico wireless numbers, Canada, Guam, U.S. Virgin Islands, and Saipan
• $1.49 / min to other available locations

Unfortunately international networks can change frequently, so certain locations may not be available at all times and the pricing is subject to change without notice. For the most updated information, visit International Dialing for locations & available pricing.

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The list of authorized and restricted countries change frequently. If you attempt to directly dial an international number from your cellular phone and get a restricted or blocked country message, you can still place the call using a calling card. The restriction is limited to direct-dialing only.

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Direct-dial international calls are placed in a similar manner to domestic long distance calls. An international phone number is generally made up of a country code, a city code and the local exchange number.

To place a call outside of the US, you must start with 011. Next, you must use the country code, and then the number you wish to reach. You can find a list of country codes on the International Dialing page.

For example, if you would like to call a number in France, first use 011, then the country code 33, then you enter the phone number and then press SEND.

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Yes. Songs may be purchased via V CAST Music capable devices for $1.99 or you may choose to purchase via the V CAST Music online store for 99¢ per song. An additional 99¢ service fee will be charged with the first song purchased from your phone in any 24 hour period. The price for each song is presented on your phone’s screen before you purchase. You’ll receive two copies of the song when you purchase from your phone: one copy is sent to your phone and another copy is sent to your account in the V CAST Music online store for downloading on your PC. Individual song prices are posted in the online store. Albums downloads are only available from the PC and vary in price. Artist Alerts are available and are charged at standard text messaging rates in accordance with your calling plan.

Prepay customers will not be charged airtime for downloads, browsing, previewing and managing alerts. For more information, V CAST Music.

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My Verizon Online is an Internet-based site that allows you to access your account information when it's most convenient for you:  

• View your account and make payments online.
• Check your balance.
• Change your address.
• Add or delete features to your service.
• And more!*

*Functionality is limited in some areas.

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If you would like to de-enroll from this service, please contact our Prepay Customer Service at (888) 294-6804.

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Verizon Wireless accepts all major credit cards: Visa, MasterCard, American Express and Discover. Verizon Wireless also accepts debit cards carrying the Star, NYCE, PULSE, Visa and MasterCard brands.

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Verizon Wireless accepts all major debit cards, but please confirm with your bank as to whether they permit online transactions.

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You can set up your account online by visiting My Verizon. Select 'My Prepay', and Log In or Register. Follow the link for Automatic Payment Options.

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Verizon Wireless currently offers this service to you without any charge, but we recommend that you contact your bank to find out if they will charge a fee for this service.

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You may contact us online by visiting Contact Us. You may also call Customer Service at (888) 294-6804 or press *611 from your Verizon Wireless phone.

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Select the 'Change Login Info' option under the Profile menu. Follow the steps to change your Account Security Code. To maintain the security of your account, it is important that you keep your information private and safeguarded as you would any other piece of confidential information.

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A GPS-compatible handset is required to activate on Verizon Wireless EasyPay service. Most 800 MHz analog/CDMA cellular phones are compatible with our network. To determine if particular phone is compatible with our service, you may contact us online by visiting Contact Us.To view the current wireless phones that are available for use on the Verizon Wireless network, please visit our Phones page.

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We can activate your existing phone provided it is GPS-capable and CDMA-Compatible (Code Division Multiple Access). To determine if your phone is CDMA-Compatible, go to Contact Us and Email us your Electronic Serial Number (ESN) or Mobile Equipment Identifier (MEID) and we will reply with its compatibility. (The ESN or MEID is located behind the battery on the back of the phone.) You may also visit one of our Verizon Wireless Communications Stores.

Although a wireless phone may be compatible with our network, we cannot guarantee the equipment's performance nor can we honor the manufacturer's warranty on wireless phones not purchased through Verizon Wireless or its authorized agents. If your handset is not compatible with our network, discounts are available on new equipment at the point of sale with a new activation.

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The "1X" indicator signifies that you are accessing our National Enhanced Services Area, which supports such advanced digital features as Mobile Web by VZW with MSN and Picture Messaging. You are not charged extra for accessing the National Enhanced Services Area; however, the features described above must be purchased and special equipment may be required.

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Visit our website's Support: Phone Guides page to view and download your phone's owner's guide.

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See FAQ on GPS (Global Positioning System).

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To process a wireless number change, we need to speak with you directly. This will give us the ability to assist in programming the wireless equipment with your new wireless telephone number. Please call our Customer Service Department at (888) 294-6804 from a land-based phone to process your request and have your wireless phone charged and available when calling.

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We provide the service of transferring phonebook information from one handset to another. Please visit a Verizon Wireless Communications Store to have this information transferred. A fee may apply for this service.

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Neither Verizon Wireless nor any other wireless provider is able to block specific numbers from your wireless phone; however, we are able to block all incoming calls. We strongly recommend that you utilize your Caller ID feature to screen your incoming calls. This way, you will be able to ignore unknown callers at your discretion. If the unwanted calls persist, we encourage you to change your wireless number.

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If your equipment is in need of repair, please visit your local Verizon Wireless Communications Stores for assistance or contact the manufacturer of your phone for information on getting your phone repaired.

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Accessories can be purchased on our Accessory Mart website or at any Verizon Wireless Communications Stores.

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Hearing-aid-compatible devices may be purchased on our Accessory Access website or at any Verizon Wireless Communications Stores.

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EasyPay is no longer being sold. For more information on other great Prepay offers from Verizon Wireless, please visit Prepay at Verizonwireless.

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EasyPay is no longer being sold. For more information on other great offers, please visit Verizon Wireless Prepay.

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You can view a virtual owners manual for your phone by going to How To.../Phone /Equipment Manuals. For any other phones please check your manufacturer's website for details.

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To view your account information online, go to My Verizon.

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Airtime rates are determined by the plan you subscribe to. EasyPay $50 has a rate of $0.14/min while EasyPay $70 has an airtime rate of $0.10/min.

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Mobile to Mobile Calling allows you to call any of our 53 million plus customers nationwide, and talk as long as you want without having to worry about using your minutes.

Following are just some of the many advantages of Mobile to Mobile Calling:

• Mobile to Mobile Calling vs. Earlier Weeknights: Mobile to Mobile Calling is unlimited anytime calling and is not constrained by time of day. Some competitors charge for these hours.
• Mobile to Mobile Calling vs. Three-Day Weekends: Mobile to Mobile Calling is good any time of the day and any day of the week with no time constraints. Weeknight calling is not included with plans that have three-day weekends. Some three-day weekend plans charge extra for a mobile-to-mobile calling option.

The best way to determine service availability for Mobile to Mobile Calling is to pay attention to your handset's roaming indicator. With either plan, if your roam indicator is on or flashing, Mobile to Mobile Calling does not apply.

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Night minutes are Monday through Friday, from 9:01 pm to 5:59 am.

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• Starting 6/19/06 EasyPay Plans will offer 3000 Night & Weekend minutes.
• Customers who activated service on an EasyPay Plan prior to 6/19/06 have Unlimited Night & Weekend Minutes.
• Night Hours: (Monday thru Friday): 9:01 pm to 5:59 am.
• Weekend Hours: (Saturday thru Sunday): 12:00 am to 11:59 pm.

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Refer to the EasyPay Plans and Easy Pay Map for information.

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To switch your service from prepay to our traditional monthly billing service, simply contact our telesales department at (800) 2-JOIN-IN (256-4646) to see if you qualify for a monthly-postpaid service.

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Roaming is the ability to place and receive calls on cellular networks outside your home coverage area. Outside the Verizon Wireless EasyPay coverage area, service is not guaranteed. If you are able to place and receive calls while roaming outside the EasyPay coverage area, you will be charged $0.20 per minute. In most areas, simply dial the area code and number for both long distance and local calls. In some areas, you may need to press "1" before the area code and number.

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You may contact us online by visiting Contact Us. You may also call Customer Service at (888) 294-6804 or press *611 from your Verizon Wireless phone.

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For more information, please review the International CDMA Roaming EasyPay FAQs.

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