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Questions & Answers

What is Push to Talk?
Push to Talk (PTT) is a 2-way radio-type service that provides simple communication with the touch of a button. A Push to Talk capable phone and subscription to Verizon Wireless Push to Talk is required for both the originating and terminating parties.

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Which phones are enabled with Push to Talk?
View our current line-up of Push to Talk phones available at Verizon Wireless.com.

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Will Push to Talk work nationwide?
Yes, you can connect directly with other Verizon Wireless Push to Talk subscribers on our nationwide broadband network, and you get expanded coverage from anywhere in the National Enhanced Services Rate and Coverage Area.

For details, please visit our Coverage Locator.

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What happens when I receive a regular voice call while using Push to Talk?
While you are using your Push to Talk service, you will not be interrupted if another person tries to call you. Incoming regular voice calls will go directly to your voice mail. You will not notice a change during your Push to Talk call.

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What happens when I receive a Push to Talk call while on a regular voice call?
If you receive a Push to Talk call while you are on a regular voice call, your voice call will not be interrupted. You will not receive any indicators that you missed a Push to Talk call. The person who tried to call you using Push to Talk will receive a message indicating that you were unavailable.

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Will my regular voice calls be interrupted when I receive a Push to Talk alert?
No, your regular voice call will not be interrupted when you receive a Push to Talk alert. The person sending you the Push to Talk alert will receive a notice indicating that you were unavailable.

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Will I be charged airtime for my Push to Talk calls?
Push to Talk service includes unlimited one-to-one and group Push to Talk calls for a low monthly access fee when added to an eligible calling plan.

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If I call someone who is not in my contact list, how many digits of the mobile telephone number do I enter to make a successful Push to Talk call?
To call someone who is not on your contact list, you should enter in the person's entire 10-digit mobile number (the 3-digit area code and the 7-digit mobile number). If you add a 1 before the area code, or only dial the 7-digits (forgetting the area code), the call will not complete.

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Do I need to have a special Push to Talk phone number?
No, you do not need to have a special Push to Talk phone number; you will only need one Verizon Wireless mobile telephone number. That one number will work for both your traditional voice calls and your Push to Talk calls.

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How do I set up my Push to Talk Contact Lists?
You can manage your individual and group contact lists on your Push to Talk device or on the Verizon Wireless Push to Talk Contact Management website.

Corporate administrators can use the Push to Talk Contact Management in My Business Account and Verizon Enterprise Center to manage the Push to Talk contacts for their organization.

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How many individual contacts can I establish?
You may establish up to 500 different individual contacts.

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How many groups can I establish?
You may establish up to 100 different group contacts.

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How many individuals can be included in a group?
You may include up to 50 individuals in each group.

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When will contact name changes performed in My Business Account or Verizon Enterprise Center appear on my handset?
Contact name changes performed online may take up to 24 hours to appear on your handset.

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