Wireless Support

You can use your current Verizon Wireless phone, or a Global Phone in CDMA Mode, to make and receive calls in over 40 international destinations and U.S. territories. For service availability and rate information, visit International Roaming Rates and Coverage.

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You can use your Verizon Wireless CDMA handset to make and receive calls while traveling on select cruise lines. For service availability and rate information, visit International Roaming Rates and Coverage and scroll down to Cruise Ship Coverage.

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If you are going to travel abroad to any CDMA Country follow these steps:

1. Verify you have International Dialing capability on your phone by dialing 611 to reach a Customer Service Representative before leaving the United States.
2. Dial *228 to update your roaming capabilities.

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If you are roaming with your Verizon Wireless all-digital phone, or Global Phone in CDMA Mode, you can check your voicemail by dialing your Verizon Wireless phone number, then enter the # key and follow the instructions. You will need to use the International Dialing Instructions format for dialing back to the U.S. from your current location.

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Certain features are subject to local capabilities and may not be available while roaming internationally

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Global Data for Handsets covers handset (non-BlackBerry/PDA) data usage such as picture / video messaging, web usage, Visual Voicemail messages, BREW downloads, and Mobile IM sessions while traveling in select destinations.

Currently those destinations include:

• Bermuda
• Canada
• Dominican Republic
• Guam
• Israel 
• Mexico 
• Northern Mariana Islands
• South Korea

Global Data for Handsets Pricing:

10 MB	$19.99
20 MB	$29.99

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Please review the International Dialing Instructions for making calls with your current Verizon Wireless phone while traveling internationally in CDMA Countries or with your Global Phone in CDMA Mode.

Below are general instructions, however we suggest you visit the International Roaming Rates and Coverage page of our website. Once there, select your destination or country from Voice Rates/Coverage Table. After you select your destination and you're directed the corresponding webpage, you will need to scroll down to the Dialing Instructions section for your destination.

Calling when traveling internationally while in CDMA mode:

1. Enter the exit code for the country from which you are calling.
2. Enter the country code of the person you are calling (1 for the U.S.).
3. Enter the area code/city code, followed by the number of the person you are calling.
   
   

NOTE: Countries such as Bermuda, Canada, Puerto Rico and the Dominican Republic are on the North America dialing plan and no exit code is required to call back to the United States. Please refer to the specific destination or country you will be traveling to for detailed dialing instructions by visiting the International Roaming Rates and Coverage page of our website.

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International Roaming in CDMA countries vary. Please consult the International Roaming Rates and Coverage section of our website. After accessing the International Roaming Rates and Coverage section, select the destination you will be traveling to. Detailed information appears on the destination’s page of our website.

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• If you are traveling in Canada or Puerto Rico, contact Customer Service at (800) 922-0204 from any landline phone.
• If you are traveling in Mexico, contact Customer Service at 001-800-922-0204. This call is not airtime and toll-free.
• For all other countries, first visit the International Roaming Rates and Coverage page of the website, then select the country or destination you will be traveling to determine the correct instructions to dial back to the US to reach out Global Customer Support Team at (908) 559-4899. Generally you will need to dial the exit code for the country you are in, followed by (908) 559-4899. This call is airtime and toll-free when dialed from a Verizon Wireless phone.

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