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International Services and Roaming
Questions & Answers
What is Global Phone Service?
With Global Phone Service, you use one phone to make and receive calls whether you're in the U.S. or traveling to over 215 international destinations outside of the U.S. For more information including coverage and pricing see Global Phone Service.
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What is a Global Phone?
A Global Phone is built with both CDMA and one or more of the following technologies: Dual Band GSM, Quad Band GSM, or UMTS capabilities. To see the most recent addition of Global-capable devices built with this technology in the Verizon Wireless line-up please reference the Global Phones section of our Global Phone website. We recently launched the BlackBerry® Storm™ 9530 Smartphone the Samsung Saga and the Samsung Renown to expand our growing line up of Global capable phones and devices.
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What if I’m traveling to a CDMA location?
Verizon Wireless Phones are CDMA capable. That means you can take a non-GSM Capable Phone to over 40 Countries including Mexico, Canada, Israel, India, Brazil and China. To find out if you are going to a destination abroad that offers CDMA Service, please visit our International Roaming Rates & Coverage Page.
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What are the rates for calls made and received while traveling internationally?
Visit Global Phone Rates and Coverage for a complete list of rates and country availability. As well, you will find an interactive map to find detailed information on the places you travel and all of the 215 destinations that we cover with voice service.
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What is the dialing pattern while traveling internationally?
First determine if you will be traveling to a destination with a GSM Network or CDMA Network by visiting the Global Phone Rates and Coverage page of the web site.
You can also determine what type of network (GSM or CDMA) you are in by checking the upper right-hand corner of your phones main display. You will see a GSM, GPRS, EV-DO or 1X icon. If you are not familiar with your phone’s display, or need assistance finding this icon please reference our Phones & Devices Support page.
Second, you will need to make sure your phone is in the correct mode for the network you are traveling in. To learn how to check or change the mode (Global, CDMA, or GSM are available) of your phone, please visit Phones & Devices Support or refer to the device's User Guide.
Calling when traveling internationally while in GSM or UMTS mode. You can tell that you are in a GSM or UMTS market by a GSM or GPRS icon in the upper right-hand corner of the display.
For additional assistance, please refer the Country Codes list.
You can also determine what type of network (GSM or CDMA) you are in by checking the upper right-hand corner of your phones main display. You will see a GSM, GPRS, EV-DO or 1X icon. If you are not familiar with your phone’s display, or need assistance finding this icon please reference our Phones & Devices Support page.
Second, you will need to make sure your phone is in the correct mode for the network you are traveling in. To learn how to check or change the mode (Global, CDMA, or GSM are available) of your phone, please visit Phones & Devices Support or refer to the device's User Guide.
Calling when traveling internationally while in GSM or UMTS mode. You can tell that you are in a GSM or UMTS market by a GSM or GPRS icon in the upper right-hand corner of the display.
- In standby mode, press and hold 0 to display the + symbol. (The + symbol automatically inserts the exit code for the country from which you are calling.)
- Enter the country code of the person you are calling (1 for the U.S.).
- Enter the area code/city code, followed by the number of the person you are calling.
Figure 1: Sample dialing pattern for international call to the United Kingdom while abroad in a GSM location.
Calling internationally while in CDMA mode. You can tell that you are in a CDMA market by a CDMA 1X or 1XEV icon in the upper right-hand corner of the display.Figure 2: Sample dialing pattern for international call to the United States while abroad in a GSM location.
- Enter the exit code for the country from which you are calling.
- Enter the country code of the person you are calling (1 for the U.S.).
- Enter the area code/city code, followed by the number of the person you are calling.
Figure 3: Sample dialing pattern for international call to the United Kingdom while in a CDMA location.
For additional assistance, please refer the Country Codes list.
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How do I change the phone to GSM mode?
Please refer to your phone’s user guide for details. Or, please visit our online Equipment Guide for assistance with your phone’s functionality.
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How do I access Voice Mail while traveling internationally?
If you are roaming with your Verizon Wireless Global Phone, you can check your voicemail by dialing your Verizon Wireless phone number in international format (+1 then your 10-digit number when in GSM mode). Then interrupt your greeting by pressing # and follow the prompts to navigate through your voicemail box.
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