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  • International Services and Roaming

International Services and Roaming

Questions & Answers

What is GlobalAccess?
GlobalAccess is an extension of Mobile Broadband service providing a high-speed wireless wide-area solution while operating outside the U.S..

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Are there any equipment or service requirements to use GlobalAccess internationally?
Yes. GlobalAccess requires a GlobalAccess capable device or Built-In Notebook/netbook & SIM card.

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Is high-speed data service available internationally?
Highspeed service is available in a number of international locations.

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What countries can I travel to and have data access with GlobalAccess?
For countries with Global Access see countries covered.

Note: CDMA Data outside the US is enabled in several other destinations.

View Network Selection Instructions.

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Should a customer with a Global Phone device use the SIM card from the phone in the GlobalAccess device?
No. GlobalAccess customers are required to have two SIM cards if they want to use both Global Phone service and GlobalAccess service.

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Can customers make voice calls with the GlobalAccess device?
No, GlobalAccess devices are not voice-capable.

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Can customers use GlobalAccess on Mac OS?
At this time, GlobalAccess devices are not compatible with Mac OS.

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Can I track my current unbilled international data usage?
At this time, data used outside of the United States will not get reflected until you receive your monthly bill. You may still view unbilled domestic data usage from within the United States through the following: 
  • In VZAccess Manager, select the Usage button. You must download the most recent version of VZAccess Manager from VZAM for this capability.
  • My Verizon or MyBusiness Account. 
  • Dial (800) 922-0204 or *611 from a Verizon Wireless handset. You must have your Mobile Broadband device mobile number available to check usage.

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If I have technical problems while traveling how do I get assistance?

Simply call the Global Services Technical Support Team:

  • Inside the United States: (800) 922-0204.
  • Outside of the United States, please dial the appropriate calling code for the country you are in and then (908) 559-4899.

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