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Questions & Answers
How do I purchase a Ringback Tone?
Ringback Tones may be purchased through the Internet, and through text messages to the Ringback Tone shortcode (728), use "RBT", "LIST", or the 3-digit song code in the message.*
*Not Available in ALL Markets Check the Service Availability tab on the Ringback Tones Website.
*Not Available in ALL Markets Check the Service Availability tab on the Ringback Tones Website.
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What kinds of Ringback Tones are available?
Currently, Ringback Tones are offered for the following Music genres: Rap/Hip Hop, Pop, Rock, R&B, Alternative, Metal, Classic Rock, Soundtracks & Themes, Country, Voice Tones, Dance, Electronic, Folk, 60's, 70's, 80's, Oldies, Blues, Jazz, Inspirational, World, Latin, Holiday, Sports, TV/Movies, VH1, Comedy Central.
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What is a Jukebox?
Jukebox is a Ringback Tones feature that allows callers to hear different Ringback Tones played at random each time they call. There is no additional charge for use of the Jukebox. You can create up to 5 jukeboxes per mobile phone number. To create a Jukebox, access My Ringback Tones tab to create a Jukebox and assign up to 15 Ringback Tones to the Jukebox. You can then access My Settings tab to assign the Jukebox to your default Ringback Tones, Caller IDs, Gropu IDs, Time of Day, or Day of the Week selections.
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Can I designate unique Ringback Tones for a group of callers?
Yes, go to My Settings and specify a unique Ringback Tone for specific groups. You can create Groups by assigning individuals to specific Groups of your choice. For example, you can select a group called "work" which contains phone numbers of all your co-workers. You can assign a specific Ringback Tone to that group. So, every time someone from that group calls you, they will hear the designated Ringback Tone for the "work" group.
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What is the priority order for the following profile settings: Caller ID, Group ID, Time of Day, and Default Ringtone?
The My Settings options are listed in the order of priority. Caller ID is the highest priority and the Default Ringback Tone is the lowest priority. If the calling party does not appear in the Caller ID, the Group ID will be used. If the calling party does not appear in the Caller ID or Group ID, the Time of Day will be used, and so on. If the Time of Day does not apply and the calling party does not match the Caller ID or Group ID, the default Ringback Tone will be played.
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What is the difference between a Ringtone and a Ringback Tone?
Ringtones are downloaded to a user's phone. With Ringtones, the customer hears a chosen song instead of a standard ring through the handset when receiving calls. With Ringback Tones, the customer chooses a song for the caller to hear instead of a standard ring, before the customer answers the phone.
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What is a Caller Greeting?
The Caller Greeting is a short message callers hear before the Ringback Tone is played. As part of your subscription to Ringback Tones, callers will hear the Caller Greeting prior to the Ringback Tone being played. The Caller Greeting will help introduce Ringback Tones to your callers. You can add or delete the Caller Greeting at any time during your subscription by accessing My Settings.
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What are Ringback Tones recalls?
On rare occasions, Verizon Wireless will need to remove and recall content that has been previously purchased and distributed for use by subscribers. When a Ringback Tone is recalled, that tone will be removed from your account and replaced with the standard ringtone. You can change the standard ringtone and manage your tones through your account by accessing My Settings. Additionally, a $1.99 credit will be applied to your account for each recalled Ringback Tone previously purchased.
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What is the URL for the VZW Ringback Tones website?
How can Mac users preview Ringback Tones?
Mac users will need to download Windows Media Player for Mac. If you use Mac OS X, access Microsoft's website.
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How do I prevent a mobile number on my account from accessing Ringback Tones?
To block future Ringback Tones purchases, remove the Ringback Tones feature and add the Block Ringback Tones Purchase feature for each mobile number. To update your Ringback Tone features:
- Login to My Verizon, then click the Customer Service tab.
- Once on the Customer Service tab, click Add/Remove Features.
- Check remove next to the Ringback Tones feature.
- Check the box next to the Block Ringback Tones Purchase feature.
- Click continue and save your feature updates.
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