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Questions & Answers

Does it cost anything to download the Mobile Instant Messaging application?
No. The Mobile Instant Messaging application is available at no charge to download, but data transport charges do apply during the download process according to your price plan.

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Is there a subscription charge for Mobile Instant Messaging?

No. Instant Messages sent and received, User requests to refresh the Contact List, and Service Requests (Add Contact, Block Contact, etc.)are billed as TXT messages according to your pricing plan or TXT bundle. Verizon Wireless highly recommends TXT bundles or price plans with unlimited text messaging for Mobile IM users.

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How do I know when I'm sending a Text Message?
Whenever you trigger an action that sends a message, the handset will display the message "Sending" or "Sending Request."

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Will Instant Messages count against my Text messaging bundle?
Yes. Instant Messages are charged just like Text Messages, so you can use your Text bundle or pay as you go. Instant Messages are not included as Mobile to Mobile messages in any Unlimited Messaging bundle.

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How do I get an Instant Messenger (IM) account?
Visit AOL or MSN® or Yahoo!® to sign up for your free IM account with one of these service providers.

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What phones support Mobile IM?
New devices are being added all the time. Visit the Tools & Applications website to see the newest list of supported handsets.

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How do I switch between IM Services?
To switch between IM Services, you must first close one service before you can sign in to another service. However, you can be logged into multiple services simultaneously. Simply choose Sign Off > Switch Service from the left soft key and you will be returned to the IM Service Selection Screen.

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Why am I still receiving IM messages after I have exited Mobile IM?
When you exit the application or close the handset you will still be signed on. You must send the Sign Off command to sign off.

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How do I check which version of Mobile IM I am currently using?

To check which version of Mobile IM you are currently using, do one of the following:

  • When logged into one of the service providers, choose Help from the left soft key menu and then choose About

Or

  • From the Sign In screen for each service provider, choose About from the left soft key menu.

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Why can't I get past the Terms of Use when I initially launch the Mobile IM application?
To get past the Terms of Use when you initially launch the Mobile IM application, you must Accept the Terms of Use. After you have read the Terms of Use, scroll to the bottom and move the focus on the menu bar to the Accept option.

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