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  • Features and Optional Services

Features and Optional Services

Questions & Answers

What is TALKS for Verizon Wireless?
TALKS for Verizon Wireless is software that converts the displayed text on your mobile handset into speech.  TALKS for Verizon Wireless has audio feedback for writing and reading text messages, emails and notes, contact directories, caller ID announcement and all levels of menu. TALKS is appropriate for someone that is blind or has low vision.

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Who would benefit from using TALKS for Verizon Wireless?
Customers who have low vision or who are blind may find TALKS for Verizon Wireless helpful reading text that appears on the handset screen, includingtext messages, emails and all levels of menu.

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What is the cost of TALKS for Verizon Wireless?
TALKS for Verizon Wireless has a one time non transferable cost of $99.99, which is added on the cost of the device when purchased through Verizon Wireless.

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Will TALKS for Verizon Wireless work on all devices?
No, at this time TALKS for Verizon Wireless is only available on the HTC Ozone.

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How can I purchase TALKS for Verizon Wireless?
Customers can purchase a pre-programmed HTC Ozone through Verizon Wireless.

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Is there a special process on Verizon Wireless that I need to follow in order to purchase TALKS for Verizon Wireless?
No, it can be ordered by following the ordering process flow.

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Can I order support documentation?
Yes, you can order a TALKS for Verizon Wireless user manual in Braille, Large Font or CD ROM by calling Verizon Wireless customer service.  A text formatted copy of the manual is also available online.  A text formatted copy of the HTC Ozone or Motorola Q9C user’s manual is also posted online.

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After purchasing TALKS for Verizon Wireless how will I receive standard software updates?
Customers who order a pre-programmed device can check the Verizon Wireless Accessibility site for notification of any updates and connect to the website for updates. 

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If I order TALKS for Verizon Wireless, what do I need to do after I receive it?
If you purchase the HTC Ozone with TALKS for Verizon Wireless through Verizon Wireless, the application will be active and ready for use when you receive it.

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Can I use a Bluetooth keyboard with TALKS for Verizon Wireless software?
Yes, the device and software are compatible with a Bluetooth keyboard.

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If I remove the TALKS license from the device in error, how can I get it back on the device?
Go back to the direct link found on the TALKS page of Verizon Wireless and select the software link again.  The TALKS file with installation information will be found off of that link.  Either download the file to your computer and re-install, or if you already had downloaded the file, then select the installation file from your programs.  All information will be contained in the Software link.

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There are 2 Ozone devices on the website, which one should I purchase?
The HTC Ozone that is referred to as HTC Ozone with TALKS will come pre-loaded with the software.

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Can I purchase a device with TALKS pre-loaded from a Verizon Wireless store?
No, the HTC Ozone with TALKS for Verizon Wireless is not sold in the store, it is sold by Telemarketing, VerizonWireless.com or Customer Service.  If you purchase a HTC Ozone at that store, you will need to buy a license from 611 repair and have it loaded to the device. 

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Do I need to load the license number when I order the HTC Ozone with TALKS from Verizon Wireless.com, Telemarketing or Customer Service?
No, the device will come pre-loaded with the software and ready to use out of the box.

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