Wireless Support

Spam Controls enable you to block unwanted messages. Spam Controls consist of two services, Call & Message Blocking and Internet Spam Controls. Verizon Wireless provides these free features to block certain phone numbers and internet addresses from contacting you.

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You can use either Internet Spam Controls or Call & Message Blocking available through Spam Controls (My Verizon>My Services>Verizon Safeguards>Spam Controls).

If the message is originating from an email address or web domain, visit Internet Spam Controls and enter the email or domain to be blocked. Internet Spam Controls allow you to designate and block up to 15 email addresses, vtext IDs and/or Internet Domains from sending text, picture or video messages to you.

If the message is originating from a phone number, visit Call & Message Blocking and enter the phone number of the individual who you wish to block. Call & Message Blocking allows you to designate and block up to 5 phone numbers from sending text, picture or video messages to you.

You cannot block numbers that are within your account nor can you block non-10 digit numbers such as 911, 411 or #MIN (to check minutes used).

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• Log into My Verizon.
• Select My Services.
• Choose Verizon Safeguards.
• Select Spam Controls.

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Visit Call & Message Blocking and enter a phone number you wish to block. You will no longer receive calls or messages from this phone number.

Call & Message Blocking enables you to designate and block up to 5 phone numbers from calling you. You cannot block numbers that are within your account nor can you block non-10 digit numbers such as 911, 411 or #MIN (to check minutes used). Please note that you will have to subscribe to Usage Controls in order to prevent your child from calling a blocked number.

	Usage Controls	Call & Message Blocking
Block Inbound Calls from Blocked Number	Yes	Yes
Block Outbound Calls to Blocked Number	Yes	No
Expiry of Blocks	No Expiration	90 days after service began
Number of Blocks	20	5

You may also want to get more information on blocking telemarketing calls using the National Do Not Call Directory.

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Yes, blocking will expire 90 days from the date of your first block. You can reestablish blocking by adding blocking preferences after they expire.

You can only block up to five phone numbers at one time. Also, blocks will expire 90 days from the date you set your first blocked number. You can reestablish Call & Message Blocking, by visiting My Verizon after the previous blocks expire.

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Verizon Wireless uses sophisticated anti-spamming software to protect you from spammers. For those few messages that may get through, we offer Internet Spam Blocking.

Verizon Wireless supported the passage of federal legislation aimed at providing consumers with control over receipt of unsolicited electronic messages, or 'spam'. We employ tools in our network to detect incidences of 'spam' sent to our customers' wireless devices, and we also provide customers with tools to manage and even restrict receipt of such messages.

Verizon Wireless has also been aggressive battling spam in Court. Over the past two years, Verizon Wireless has filed lawsuits against several companies it has accused of sending text message spam to its customers.

Companies and individuals who send unsolicited text messages to wireless phones violate the Federal Telephone Consumer Protection Act by using "auto-dialing" equipment to send large bursts of text messages to sequential phone numbers within very short periods of time. These spammers also often use deceptive means to hide the identity of who is sending the spam and to avoid filters that Verizon Wireless and other mobile operators use to prevent spam from reaching their customers.

Text messaging is a great and increasingly popular way to communicate, but unwanted or unsolicited text message spam to our customers' handsets is unacceptable. Verizon Wireless has a long track record of protecting our customers' privacy, including through lawsuits, and will continue to do so. Verizon Wireless remains committed to defending the strong wall of customer privacy we’ve built over the years through its network practices and its industry leading pro-consumer policies.

For those messages which do get through, Verizon Wireless provides Internet Spam Blocking to enable customers to block spam from reaching their device.

Internet Spam Block
Customers are able to block certain text messages by logging on to My Verizon, going to “My Services”, choosing “Verizon Safeguards” from the drop-down menu, and selecting the “Spam Controls” Tab. Options include blocking all messages sent from the Web, or designating certain addresses from which you don’t want to receive text messages.

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