Wireless Support

Please note that Verizon Wireless is discontinuing the Voice Gear service effective December 1st, 2008. As of this date, the Voice Gear feature will be taken off your account and you will no longer be able to access the service by dialing #500, and any information you have stored on the Voice Gear website will no longer be accessible.

To prepare for this change, we recommend that you do the following before November 30th 2008:

• Export any Contacts you may have in the portal (http://www.voicegear.net). Contacts can be exported into Comma Separated List (CSV), Outlook, Outlook Express and Structured Text for Lotus Notes.
• Please note that most of the phones sold by Verizon Wireless allow users to call Contacts stored on their phones by using voice commands. For more information on these phones or to find out if your existing phone supports voice dialing commands, please visit our Verizon Wireless' website or call us at (800) 922-0204.

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Simply go to the Voice Gear website Voice Gear.

After logging in, go to "My Profile" and click on "Call History." This will take you to a list of the calls you made using Voice Activated Dialing and will include the number called, date and time of the call and length of the call. Please note you will see only calls made using VAD. Call records are available for 3 months. Other calls made using your wireless phone will be listed on your monthly bill.

Please Note: Call detail for calls made using Voice Activated Dialing is for informational purposes only and does not reflect actual billed airtime minutes. Airtime minutes used during Voice Gear sessions are billed in accordance with your plan, and will appear on your monthly invoice as calls to #500 or (877) 921-9486, along with total airtime minutes used per call.

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Dial #VG (#500) SEND from your Verizon Wireless phone anywhere within the Verizon Wireless network. When the Voice Gear service answers, simply say, "Call Someone" and the service will jump to that component. From Contact list: If the number you're calling is stored in your contact list, simply say, "dial ______."

Note: If you have listed multiple phone numbers for a contact, the service will call the number you have chosen as the default number for that contact. If you wish to call another number, for example "John at Home" instead of at work, say "Dial name" at "home." By speaking a number: Say the 10-digit number. The service will repeat the number to confirm that it heard you correctly. Contact List Review: You can scroll through your contact list and when you hear the name of the contact you wish to call, say "that one."

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By default, a password (PIN) is required to use the Voice Activated Dialing feature. However, you can elect to turn off the password requirement in "My Profile" on either the website or by saying "Account Options" from the phone.

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• From the Voice Gear website, complete the requested information, go to My Profile, and click on Change Voice Access PIN.
• A confirmation of the new PIN will be sent to your handset.
• Or call (#500) SEND and at the main menu say, "Account Options."
• Then choose PIN settings and follow the prompts to change your PIN.

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After you complete your call, you can either let the other party hang-up first or press the star key twice (**). In either case, you'll be returned to Voice Activated Dialing.

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There are three ways to add names and numbers to your list.

From the phone:

• Go to Call Someone and say, "Add a Contact."
  • Please remember that you can enter no more than 20 by voice. Other contacts may be added from the website by typing in or importing from Outlook, Outlook, Express or Lotus Notes.
  • Tip: Voice enrollments can be edited on the Voice Gear website by clicking on the entry to be converted to a text entry. This will free up the space for another voice-enrolled contact.

From the Voice Gear website:

• Go to Contact List.
• Click Add a Contact
• Go to Contact List, click Import from Outlook.

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Simply say, "Stop the call!" at any time before you hear the first ring or press "**" (the star key twice) at any time.

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No. Please dial 911 and other abbreviated dialed numbers directly from your handset. This ensures that you will be connected to the appropriate service for your location.

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International calls are not permitted through Voice Gear Voice Activated Dialing. In addition, all calls must be made using 10-digit dialing. Calls to 911 and other abbreviated dialing codes must be made using your handset keypad.

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When you are on the Verizon Wireless network, simply dial #500 SEND from your Verizon Wireless phone. Voice Gear services must be accessed by calling (877) 921-9486 in the following situations:

• Dual-mode or analog phone - when roaming in Verizon Wireless PCS markets or on another carrier.
• Tri-mode phone - when on the Nationwide Extended Network or roaming on another carrier.

Voice Gear may not be available in all areas outside of the Verizon Wireless network.

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Go to Voice Gear's website.

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There is a monthly access fee for Voice Gear services, depending on the service(s) chosen. For Voice Activated Dialing: $ 4.99/month.In addition, all minutes used in Voice Gear services deduct from your calling plan minutes (overage rates may apply).

Note: When placing calls through VAD, you may make IN-Network calls but the airtime minutes used on those calls will not be deducted from your bucket of IN-Network Calling minutes. If you want to use your IN-Network Calling minutes, dial your call directly from your handset.

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As long as your Mobile Number remains the same, you will continue to have the same access to services without doing anything special.

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Services may not be available in all areas when roaming outside of the Verizon Wireless network. Service availability is dependent upon the roaming carrier. You should dial (877) 921-9486 to access the service. The #500 number cannot be accessed when roaming outside of the Verizon Wireless network.

Note: Customers with a dual mode handset when roaming into our PCS properties (parts of Texas, Florida, etc.) will not have access to the Verizon Wireless network and will be roaming onto another carrier. They will need to dial the toll free (877) 921-9486 number. Voice Gear services must be accessed by calling (877) 921-9486 in the following situations: Dual-mode or analog phone: when roaming in Verizon Wireless PCS markets or on another carrier. Tri-mode phone: when on the Nationwide network or roaming on another carrier. Voice Gear may not be available in all areas outside of the Verizon Wireless network.

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You can receive a call if you have Call Waiting on your Verizon Wireless service, which means you will be able to answer a call or let it go to voice mail just as you do now if you are on a call and another call comes in.

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No you can "barge-in" during any dialogue and request the service you wish or respond to a question. For example, once the service answers, you can say "Call Someone" immediately instead of listening to the entire menu and the service will jump to that function. In addition, you can opt for a "Quick" mode (which will speed up to your service by eliminating most of the explanatory information requested). Simply go to Voice Gear's website for more information.

You can set your preferences by selecting "Standard" or "Quick Mode" for each application to which you have subscribed.

• From your Verizon Wireless mobile phone, you can also call Voice Gear services (#500 SEND) and ask for "Account Options."
• You'll be asked for which options you wish to update, say "Prompting Options." You will hear "Quick Mode makes the prompts you hear slightly shorter."
• You can say "everything standard", "everything quick", or, to set individual services to quick and standard modes, say "customize."
• Just follow the prompts to select your settings.

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Yes, if you call back within 5 minutes, Voice Gear will ask if you would like to return to your previous function.

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You can personalize your Voice Gear settings from your personal computer, as well as, load contacts into your Contact List for when you call someone using Voice Activated Dialing. Simply go to Voice Gear for more information. Availability of options will depend upon which Voice Gear services you have subscribed to.

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Go to Voice Gear click on First Time User? Sign-up Now and complete the requested information.

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Your PIN MUST be a fixed length of 6 digits (numeric only) for both telephone and web access. No ascending or descending number (e.g., 123456 or 654321). The same number cannot be repeated (e.g., 777777 or 222222). Your PIN must not match first six digits or last six digits of your mobile number (e.g., if your mobile number is (201) 787-5000 your PIN cannot be 201787). Once a PIN is set-up, it is valid for both phone and website access.

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Through the website, you can add up to 2500 with up to 9 telephone numbers per contact. You can also include a great deal of additional contact information including up to 3 email addresses, work and home physical addresses and miscellaneous details per contact.

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