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  • Features and Optional Services

Features and Optional Services

Questions & Answers

Can I secure roadside services on my own?
You may secure roadside services on our own if you contact Verizon Wireless Roadside Assistance first for pre-approval.  Roadside Assistance will then reimburse you for up to $80 for the service.  To receive reimbursement, simply submit the original receipt along with your name, address, authorization number, and mobile telephone number to the address below.  Claims must be postmarked within 60 days after the date of service.

Verizon Roadside Assistance Program
P.O. Box 5039
Carol Stream, IL  60197-5039

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What do I need to have with me on the road to use Roadside Assistance?
Roadside Assistance is specifically associated with the wireless phone number to which it is assigned. Roadside Assistance service cannot be provided unless this phone is programmed with the participating wireless phone number and is at the site where assistance is needed.

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If I have more than one phone on my account, do I need to subscribe to Roadside Assistance for each one?
For single line accounts, the service follows the phone, so anyone with the enrolled phone can access Roadside Assistance as long as that phone is at the site where assistance is needed. But, for the Family Share Plan accounts, if the primary line is enrolled in the new Family Share Plan bundle, coverage will be extended to all secondary lines on the account.

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What if someone else is driving my car and needs Roadside Assistance?
If the person is an authorized user of your wireless service and has the wireless phone at the assistance location, the service provider will provide the Roadside Assistance service. The service follows the phone, not any one individual or vehicle.

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If I sign up for Roadside Assistance, how soon does it start?
Your coverage becomes effective two days following your enrollment into the program.

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Is there a limit to how many times I can use this service at no charge?
Yes. Single lines are limited to 4 service calls per year and Family Share Plan accounts are limited to 10 (which can be shared between all secondary lines on the account). Low commercial rates can be arranged for service after the limit has been reached, or for services not covered.

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How many vehicles does Roadside Assistance cover?
Roadside Assistance is specific to your wireless number, so service will be provided for any eligible vehicle you are driving or riding in, as long as the wireless phone is present at the scene when services are rendered. You may call from any phone for Roadside Assistance service, but the covered wireless phone must be present at time of service.

Roadside Assistance does not cover RVs, boats, trailers and/or vehicles with more than two axles and/or more than four wheels, any vehicle designed or modified for commercial or heavy-duty use (e.g., limousines, emergency vehicles) or vehicles exceeding 10,000 lbs. gross vehicle weight.

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What is the procedure to follow if I need Roadside Assistance?
Follow these steps to obtain help:

  1. Call #ROAD (#7623) from your Wireless Device – it’s free!
  2. Or, call 1-87-ROADSIDE from a landline or when off the Verizon Wireless network for assistance. You will be asked to provide your 10-digit wireless phone number.
  3. Verizon Wireless Roadside Assistance will prepare a request for service dispatch. You will need to provide the following information to Roadside Assistance from Allstate:

    - Your name.
    - Your wireless phone number.
    - Vehicle type and license plate number.
    - Your location: the nearest major street/crossroad intersection.
    - The type of service you are requesting.
  4. The service provider will provide you with the expected arrival time for assistance.
  5. If the cost of the service exceeds the amount covered by Roadside Assistance, you will need to pay the service provider at the time the services are rendered.

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Can I use Roadside Assistance on Restricted Roadways?
Service may be limited by local traffic rules and regulations, such as restricted roadways and toll roads.  Roadside Assistance from Verizon Wireless may not be available in all areas due to such regulations and rules.  In such areas, only certain service vehicles that have been designated by local authorities are authorized to perform service.  If you happen to require service in one of these areas, the Verizon Wireless Roadside Assistance customer service representative will assist you with your options.

The Roadside Assistance program cannot ensure safety. If there are safety concerns, the program subscriber should contact 911 first.

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