Wireless Support

Family Locator, formerly known as Chaperone, provides a convenient and valuable service to help you securely determine the location of your family members’ cell phones from the Family Locator website or the Family Locator Mobile Web Site on your cell phone (http://fl.vzw.com accessed from your VZW Today > My Verizon > My Services > Family Locator  or Settings & Tools menu > My Account > My Services > Family Locator). Your Family Member's location information will be displayed as an approximate address and on a detailed map.

Family Locator features Arrival & Departure update capabilities which work based off of Locations which you define such as school, home or work. When the Family Member carrying the Family Locator Family Member phone arrives at or leaves a Location, you can be notified via Text Message or Email. In addition, you can also elect to receive Scheduled Updates at specific dates and times.

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Life is hectic. But with Family Locator, you’ll never lose sight of what’s most important to you. Simply use your mobile device or the Internet to view the location of family members with Family Locator–capable devices. If you have VZ Navigator, you can even get turn-by-turn directions to the location of your family member’s device. And with arrival and departure updates you can set predetermined locations – like school, work, home and soccer practice – then get an instant update when your family members enter or leave the location. Visit the Family Locator website.

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To use Family Locator, you'll need a Family SharePlan account. You’ll need at least one Locator line and one Locatee line.

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Family Locator costs $9.99 per month per Locatee line. There is no charge for the Locator line(s). Airtime or Megabyte charges may apply for the application downloads. There is no charge for the Updates or locate attempts associated with Family Locator made from a PC at http://familylocator.vzw.com or the Mobile Phone at http://fl.vzw.com. The recommended way to access the mobile website from your phone is VZW Today > My Verizon > My Services > Family Locator or Menu >Settings & Tools Menu > My Account > My Services > Family Locator); for all other navigation paths, Airtime or Megabyte charges may apply.

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With Family Locator, you'll never lose sight of who is most important to you. Family Locator can locate any phone on your SharePlan account.

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No, the Family Locator service is limited to the Verizon Wireless National Enhanced Services Rate and Coverage Area.

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1. From the Family Locator website click Sign In.
2. Click on the Forgot your password? Link.
3. Enter your 10-digit cell phone number (using ONLY numbers and NO dashes or spaces).
4. Click Done.
5. Click Close.
6. Your password will be sent to your cell phone as a text message.

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Family Locator permits you to set up 10 Arrival & Departure Updates. To access the Arrival & Departure Update Wizard go to the Family Locator website and select the UPDATES tab, and click on the Add Update button.

Within the Add Update Wizard click on the “Add Arrival & Departure Update” button to be guided through the process to add an Update.

Using a one mile boundary (options are 1/4, 1/2 or 1 mile) provides the most reliable notification results.

Arrival and Departure Updates send location messages when the person carrying the Locatee cell phone arrives or departs from a Location that you specify.

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Yes, there are two ways to send messages using Family Locator:

Family Messaging:  You can easily send a text message to your Family from the Family Locator website or Family Locator Mobile Website application on your phone. There is no additional cost if you send the message to other Family SharePlan lines on your account.

VZ Navigator Integration:  Need to find your way to a family member’s location?  Send their location information to a Verizon Wireless phone.  If the recipient has VZ Navigator, they’ll get turn by turn spoken directions. 

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Family Locator is available for use on your cell phone within My Verizon. Navigate to My Verizon, then click on My Services, then click on Family Locator. This will launch http://fl.vzw.com from which you can locate your Family Members, send Place Messages, send messages and review your Family Locator settings.

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Family Locator will not preserve your settings for a Calling Plan Change. If you change any Locatee cell phone, you will have to download the Family Locator Member application to the new phones. To continue to receive location & arrival updates as you did prior to your phone change, you will have to set up Arrival & Departure updates, Locations and Contacts again to continue to receive them.

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The account owner with access to account information and the other family members designated as “Locators”, will be able to access the Family Locator account, view location information and set up Locations for Updates to be sent to other individuals that they designate. The location information is only viewable through the Internet on a cell phone or PC. Locations can only be accessed by entering your account information including your password. It is very important that you keep this information private and not disclose your account information and/or password to others.

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The Location information provided by Verizon Wireless' location technology is generally capable of estimating locations within 50 to 150 meters in most cases but may be affected by terrain, satellite visibility or other conditions.

The two minutes it takes to complete a Locate request is spent communicating with the Verizon Network.

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Even though the Family Locator Family Member cell phone has not changed locations, it is possible for the location results to differ when multiple searches are performed. For example, you may receive location results that display an address, intersection, or possibly just the city. The location information presented may differ due to many factors such as atmospheric, environmental and geographic conditions, satellite location or other factors associated with the use of satellites and satellite data, cell site location and information, or other network conditions.

If you try to locate the cell phone again, it should provide the same or a similar location to one of the earlier attempts. If you are unsure or concerned about your Family Member's specific location, you should place a voice call directly to the cell phone to contact your Family Member.

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For website use, Internet Explorer browser versions 6.0 and higher as well as Safari and Firefox browsers are supported. For cell phone use, any mobile browser can be used to locate other phones by accessing http://fl.vzw.com. Only specific phones are configured to work as Locatee phones.

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It typically takes 2 minutes to locate the Family Locator Family Member phone, however, the duration may vary due to other factors.

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Family Locator permits you to set up 10 Scheduled Updates. To access the Scheduled Update Wizard go to the Family Locator website and select the UPDATES tab, and click on the Add Update button.

Within the Add Update Wizard click on the “Add Scheduled Update” button to be guided through the process to add an Update.

Scheduled Updates send messages describing the location of the person carrying the Locatee mobile phone on the time and day(s) of your choosing.

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Yes, you can create a Scheduled Update, which will allow you to set a day and time to automatically locate a family member. For example, you can set 4:00pm every weekday to make sure your child is home from school safely. Once you create a Scheduled Update, Family Locator will locate your family member and send you their location via email or text message.

To create a Scheduled Update, go to the Family Locator website and select the UPDATES tab, click on the Add Update button, and click on the Scheduled Update button to be guided through the process of setting up the scheduled notification.

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If you are subscribed to Family Locator as a Locator, then navigate to the Family Locator Mobile Website http://fl.vzw.com which can be accessed for free from the Mobile Web > My Verizon > My Services > Family Locator or Settings & Tools Menu > My Account > My Services > Family Locator.

Then use the cursor movement (arrow) keys to place the cursor in the "Cell Phone Number" field. Change your key entry mode to numbers and enter your cell phone number.

Next, use the cursor movement keys to place the cursor in the "Password" field. Change your key entry mode to alpha-numeric and enter your password.

Finally, use the cursor movement keys to place the focus upon the Sign In button and then press the center of the 5-way navigation pad to choose OK.

You will the be able to use the Family Locator Mobile Website.

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The Family Locator Family Member phone must be powered on, must be within the Verizon Wireless National Enhanced Services Rate and Coverage Area and cannot be on a voice call during these actions.

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No, to set up a Location, you must visit the Family Locator website.

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The most accurate locations are provided when the Locatee phone is in the Verizon Wireless National Enhanced Services Rate and Coverage Area and has a clear line of sight to GPS satellites. This occurs next to a window or outdoors.

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The phone must be on, not in use and in the Verizon Wireless National Enhanced Services Rate and Coverage Area for the phone to be located. The privacy setting would have to be set to always allow, as no one would be available to give permission to locate the phone if it is lost.

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Select to Try again in 5 minutes, by clicking the Unavailable button in the Family Locator website which appears when a Family Member is unavailable to be located next to their avatar. The phone must be on, not in use and in the Verizon Wireless National Enhanced Services Rate and Coverage Area to be available to be located.

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During the location attempt which typically takes 2 minutes or less, the locatee phone will light up and display "Locating…".

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You’ll need at least one Family Locator compatible phone. The Locatee phone must have downloaded the Family Locator Member application. Any handset can be used by the Locator who wants to locate the Locatee at http://fl.vzw.com. The website http://familylocator.vzw.com can be additionally accessed from a PC to use the full set of Family Locator functionality. If you have an older phone you may have already downloaded the “Chaperone Child” application and this application remains compatible with Family Locator and you do not need to download the Family Locator Member application.

Handset Functions:

• Locate
• Review Recent Arrival & Departure Updates
• Review Recent Scheduled Updates
• Send Locations to VZ Navigator
• Send Messages to Family Members
• Review Future Updates
• Review Locations

Additional PC Functions:

• Set Up Contacts to Receive Location Updates
• Set Up Arrival & Departure Updates
• Set Up Scheduled Updates
• Set Up Locations
• Edit Family Member Profiles
• Edit Family Member Privacy Settings
• Activate New Locatee Devices

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The locations you have requested are stored within the History tab for seven days.

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You will know if you are in the coverage area by the appearance of the words "Verizon" at the top of the cell phones' screen. You will know if you are outside the coverage area by the appearance of the words “extended network” at the top of the cell phones’ screen. You can also review the Verizon Wireless National Enhanced Services Rate and Coverage Area map at the Verizon Wireless National Enhanced Services Rate and Coverage Area Locator. Using a "network extender" also prevents you from activating or locating the device using the "network extender".

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You can learn more about Family Locator at the Verizon Parental Control Center.

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Step 1 - Buy Family Locator Phones
To be located by Family Locator, you will need a Family Locator Compatible phone.
Shop for Family Locator Phones.

Step 2 - Add Family Locator to your account

You can visit vzw.com/familylocator to purchase Family Locator.

• Click on Sign In at the far right of the page.
• Enter your cell phone number and password and click Sign In.
• You are now signed into Family Locator and can purchase the service by selecting the “Get Family Locator” button.

Step 3 - Download the Application to your Locatee phones
Once you've completed your purchase, you can download the Family Locator Member application to your Locatee devices.

To download the Family Locator Member application to your Locatee phones:

1. Go to and select Get It Now or Media Center.
2. Choose Get Going, Tools on the Go or Browse & Download.
3. Select Get New Application, then Featured Applications.
4. Select the Family Locator Member application to download the application.
5. If you have an older phone you may have already downloaded the “Chaperone Child” application and this application remains compatible with Family Locator and you do not need to download the Family Locator Member application.

Find out more about how to download Family Locator:                                    
Family Locator Member Application

Step 4 - Location Enable Your Phone
In order to locate your Family Member’s phone, you need to change the location setting on the cell phone.  You must elect to enable “Location ON” on the cell phone and the Locatee phones must be set to Location ON:

1. From the opening screen on the handset, press "OK".
2. Select the “Settings & Tools” menu.
3. Scroll down to "System" or “Phone Settings" (depending on phone model) and press "OK". 

Note: On some phones, the ‘Location’ setting is located elsewhere; please refer to your User Guide for information on how to find this setting on your phone.

4. Scroll down to "Location" and press "OK". Select "Location On" and press "OK".
5. The “Location On” icon appears at the top of the screen to tell you the setting is active. Turning Location On does not allow just anyone to locate your phone (but it may enable other location-aware software, widgets and peripheral devices on your cell phone to access your location data). By altering the Family Locator profile and selecting the “Ask” setting under Privacy Settings, the Locatee is always prompted prior to being located. Verizon Wireless strongly believes in protecting the user's privacy.

Step 5 - Sign into Family Locator online

1. Go to Family Locator's website.
2. Click on Sign In at the far right of the page.

Note: If you are not registered on My Verizon, click on the Register Online option in the information box.

3. Enter your 10-digit Family Locator phone mobile number (using ONLY numbers and NO dashes or spaces) and enter your password.
4. Click Sign In.
5. If this is your initial sign in, you will be prompted with the Terms & Conditions page. You must read and accept the Terms & Conditions by selecting Accept and OK.
6. First time users must activate Family Locator on each Locatee phone by clicking on Activate and following the Activation Wizard steps.

Step 6 - Activate your Family Locator & Family Member Locatee phones

One last step before you can use Family Locator. Activate the Family Member Locatee phones on your account and enjoy the peace of mind of locating your family anytime.

An Activation Wizard will guide you through the following activation steps:

• Turn on the cell phone which you are activating.
• The cell phone must be turned on so that Family Locator Server can activate the phone. If you do not have the cell phone in your possession please contact the family member with the cell phone and ask them to turn it on and leave it idle.
• The Cell Phone must be turned on and not in use for a Call or any other use to permit the activation to complete which takes about two minutes. Check off the button indicating that you have completed this step in the activation wizard.
• Confirm that the cell phone you wish to activate is in Verizon Wireless National Enhanced Services Rate and Coverage Area.
• You will know if you are outside the coverage area by the appearance of the words “extended network” at the top of the cell phones’ screen. You can also review the Verizon Wireless National Enhanced Services Rate and Coverage Area map at the Verizon Wireless National Enhanced Services Rate and Coverage Area Locator

To complete your Activation please ensure the following have been completed:

1. The button indicating that the phone you wish to activate is on and idle is checked.
2. The button indicating that the phone is in the Verizon Wireless National Enhanced Services Rate and Coverage Area is checked.
3. The button indicating that you have downloaded the Family Locator Member application to your device is checked.
4. The button indicating that you have set the Locatee phone’s Location setting to On is checked.
5. Once all four buttons are checked, Click the Activate button in the wizard.
6. Wait for the activation to complete in about 2 minutes. While the cell phone is activating, the screen of the phone you are activating will light up momentarily.
7. Once the Activation is complete, you can then use Family Locator!

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Visit http://familylocator.vzw.com to activate the Family Member Locatee phones on your account and enjoy the peace of mind of locating your family anytime.

An Activation Wizard will guide you through the following activation steps:

Turn on the cell phone which you are activating.

The cell phone must be turned on so that Family Locator Server can activate the phone. If you do not have the cell phone in your possession please contact the family member with the cell phone and ask them to turn it on and leave it idle.

The Cell Phone must be turned on and not in use for a Call or any other use to permit the activation to complete which takes about two minutes. Check off the button indicating that you have completed this step in the activation wizard.

Confirm that the cell phone you wish to activate is in Verizon Wireless National Enhanced Services Rate and Coverage Area.

You will know if you are outside the coverage area by the appearance of the words “extended network” at the top of the cell phones’ screen. You can also review the Verizon Wireless National Enhanced Services Rate and Coverage Area map at the Verizon Wireless National Enhanced Services Rate and Coverage Area Locator .

To complete your Activation please ensure the following have been completed:

1. The button indicating that the phone you wish to activate is on and idle is checked.
2. The button indicating that the phone is in the Verizon Wireless National Enhanced Services Rate and Coverage Area is checked.
3. The button indicating that you have downloaded the Family Locator Member application to your device is checked.
4. The button indicating that you have set the Locatee phone’s Location setting to On is checked.
5. Once all four buttons are checked, Click the Activate button in the wizard.
6. Wait for the activation to complete in about 2 minutes. While the cell phone is activating, the screen of the phone you are activating will light up momentarily.
7. Once the Activation is complete, you can then use Family Locator!

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In order to locate your Family Member’s phone, you need to change the location setting on the cell phone. You must elect to enable “Location ON” on the cell phone and the Locatee phones must be set to Location ON:

1. From the opening screen on the handset, press "OK".
2. Select the “Settings & Tools” menu.
3. Scroll down to "System" or “Phone Settings" (depending on phone model) and press "OK".

Note: On some phones, the ‘Location’ setting is located elsewhere; please refer to your User Guide for information on how to find this setting on your phone.

• Scroll down to "Location" and press "OK". Select "Location On" and press "OK".
• The “Location On” icon appears at the top of the screen to tell you the setting is active. Turning Location On does not allow just anyone to locate your phone (but it may enable other location-aware software, widgets and peripheral devices on your cell phone to access your location data). By altering the Family Locator profile and selecting the “Ask” setting under Privacy Settings, the Locatee is always prompted prior to being located. Verizon Wireless strongly believes in protecting the user's privacy.

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To download the Family Locator Member application to your Locatee phones:

1. Go to and select Get It Now or Media Center.
2. Choose Get Going, Tools on the Go or Browse & Download.
3. Select Get New Application, then Featured Applications.
4. Select the Family Locator Member application to download the application.
5. If you have an older phone you may have already downloaded the “Chaperone Child” application and this application remains compatible with Family Locator and you do not need to download the Family Locator Member application.

Find out more about how to download the Family Locator Member application: Family Locator Member application.

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Your Family Locator - Locatee cell phone must be turned on so that Family Locator Server can activate the phone. If you do not have the cell phone in your possession please contact the family member with the cell phone and ask them to turn it on and leave it idle. Also, the Cell Phone must not be in use for a Call or any other use to permit the activation to complete which takes about two minutes.

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Each Family Member to be located needs a Family Locator Compatible phone. Shop for Family Locator Phones.

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You can visit vzw.com/familylocator to purchase Family Locator.

• Click on Sign In.
• Enter your cell phone number and password and click Sign In.
• You are now signed into Family Locator and can purchase the service by selecting the “Get Family Locator” button.

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You can visit the Family Locator website to use Family Locator.

1. Click on Sign In.
2. Enter your cell phone number and password and click Sign In.
3. You are now signed into Family Locator and can Locate your Family Members.

Note: If you are not registered on My Verizon, click on the Register Online option in the information box.

1. Enter your 10-digit Family Locator phone mobile number (using ONLY numbers and NO dashes or spaces) and enter your password.
2. Click Sign In.
3. If this is your initial sign in, you will be prompted with the Terms & Conditions page. You must read and accept the Terms & Conditions by selecting Accept and OK.
4. First time users must activate Family Locator on each Locatee phone by clicking on Activate and following the Activation Wizard steps.

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There are 2 ways by which a Family Locator member phone can be located:

• Locating a Family Member by hitting the Locate button on the Family Locator website from your PC.
• Locating a Family Member by hitting the Locate button on the Family Locator mobile website from any Verizon cell phone.

Locate your Family Member – From the From the Family Locator Website

• Navigate to the Family Locator website. Click Sign In. Enter the Locator’s 10-digit mobile number and password to log in.
• You can select to Locate any or all Locatees from the list of member phones in your service.  You can modify the name and icon for each Family Member by selecting their phone number and clicking on Edit Profile.
• Receive a mapped location of your Family Member’s location.
• Zoom and pan to see the results better on the map.

Locate your Family Member – From the phone

• In addition to using the Family Locator website, you can view the approximate location of a Locatee by visiting http://fl.vzw.com which can be accessed from the Mobile Web > My Verizon > My Services > Family Locator or Settings & Tools Menu > My Account > My Services > Family Locator
• After logging in, you will then select the Family Member you wish to locate. Once Family Locator has found the approximate location of the locatee’s phone, location information can be viewed including the nearest address, the time they were located, and their speed. The location information in Family Locator is approximate, and accuracy may vary.
• On the map the child’s phone location is represented as a colored transparent area when zoomed in close, and a smaller red dot when zoomed out. The accuracy of the phone location will vary and the actual location of the child phone could be anywhere within the colored transparent area.

Please not that for the Locatee can be located only when their handset is:

1. Turned on.
2. Idle (Not on a call or using a Data application).
3. In a strong Verizon Wireless National Enhanced Services Rate and Coverage Area.
4. Sufficiently charged.
5. The text messaging inbox is not full.

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• Navigate to the Family Locator website. Click Sign In. Enter the Locator’s 10-digit mobile number and password to log in.
• You can select to Locate any or all Locatees from the list of member phones in your service.
• You will see a mapped location of each Family Member’s location.
• Zoom and pan to see the results better on the map.
• Then at the top of the map you will be able to click on "Road", "Aerial" and "Bird's Eye" views to appreciate the location of a Family Member from different perspectives.

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Locations:

Creating a Location

A Location is used to notify a locator when a locatee’s phone arrives or leaves the vicinity of a particular location. Notifications are sent directly to the locator’s phone as Arrival & Departure updates. 

1. Sign into the Family Locator website.
2. Click on the Locations tab.
3. Click on the Add Location button.
4. Select a location on the map or enter an address in the Street, City, State, Zip fields at the bottom of the screen and click the Search button.
5. When the pop-up displays click the Save Location button.
6. If you close the pop-up display, click on the red location-circle to re-open the New Location Confirmation.
7. Enter a Name to label the location.
8. Click the Save button.

Viewing a Location

After you configure a location, it will appear within the LOCATIONS tab of the Family Locator website.

You can also review Locations from your handset.

1. From the Family Locator (http://fl.vzw.com) sign in screen, enter the 10-digit mobile phone number and password then press the center of the 5-way navigation pad to choose OK.
2. Select View Locations then press the center of the 5-way navigation pad to choose OK.

Getting driving directions to a Location

You can also get driving directions to the a Location using VZ Navigator from your PC or cell phone.

1. Select View Location from the Family Locator Home Page.
2. (Handset) Press the center of the 5-way navigation pad to choose Send To VZ Navigator. You will be prompted to choose a contact to send the VZ Navigator Place Message to. If the recipients subscribes to VZ Navigator, they will receive a VZ Navigator Place Message which they can use to get directions to the Location using VZ Navigator. If they do not subscribe to VZ Navigator, they will receive a text message with the address.

(PC) Select Send To VZ Navigator button. You will be prompted to choose a contact to send the VZ Navigator Place Message to. If the recipients subscribes to VZ Navigator, they will receive a VZ Navigator Place Message which they can use to get directions to the Location using VZ Navigator.  If they do not subscribe to VZ Navigator, they will receive a text message with the address.

Locate your Family Member

There are 2 ways by which a Family Locator member phone can be located:

• Locating a Family Member by hitting the Locate button on the Family Locator website from your PC.
• Locating a Family Member by hitting the Locate button on the Family Locator mobile website from any Verizon cell phone.

Locate your Family Member – From the Family Locator website

1. Navigate to the Family Locator website. Click Sign In. Enter the Locator’s 10-digit mobile number and password to log in.
2. You can select to Locate any or all Locatees from the list of member phones in your service.  You can modify the name and icon for each Family Member by selecting their phone number and clicking on Edit Profile.
3. Receive a mapped location of your Family Member’s location.
4. Zoom and pan to see the results better on the map.

Locate your Family Member – From the phone

1. In addition to using the Family Locator website, you can view the approximate location of a Locatee by visiting http://fl.vzw.com which can be accessed from the Settings & Tools Menu > My Account > My Services > Family Locator
2. After logging in, you will then select the Family Member you wish to locate. Once Family Locator has found the approximate location of the locatee’s phone, location information can be viewed including the nearest address, the time they were located, and their speed. The location information in Family Locator is approximate, and accuracy may vary.
3. On the map the child’s phone location is represented as a colored transparent area when zoomed in close, and a smaller red dot when zoomed out. The accuracy of the phone location will vary and the actual location of the child phone could be anywhere within the colored transparent area.

Please not that for the Locatee can be located only when their handset is:

1. Turned on.
2. Idle (Not on a call or using a Data application).
3. In a strong Verizon Wireless National Enhanced Services Rate and Coverage Area.
4. Sufficiently charged.

Receiving Arrival & Departure updates on your phone

An Arrival & Departure Update is sent to your cell phone when the designated Locatee arrives at or departs from a specified location. 

Manage Family Locator

Setting up your account online

Set up your account and easily control Family Locator settings online. You can sign into your account on the Family Locator website.

Setting up your profiles online

Manage your family’s Family Locator settings using Profiles and assign your family members’ nicknames and icons.

1. Select the Profile link below the Family Members’ names in the top left of the screen. 
2. Press on the appropriate Family Member’s Button to make the “Profile” link reveal itself for that particular Family Member.
3. Enter a Name (optional) in the field, for example: Brad.
4. You can also select an image from the default Avatar gallery.
5. You can also select their Time Zone so that the Scheduled Updates will fire at the correct time.
6. Click on Save to save your settings.

Setting up your privacy settings online

Select whether or not your family members should be asked for their permission to be located.

Privacy settings allow you to manage your family members control over how Family Locator can share their location. Choose from 2 options:

1. Always Share My Location With Family -  Means that your requests for location or the creation of an Arrival & Departure Update will automatically be allowed for that Locatee.
2. Ask Before Sharing My Location With Family - Means that the locatee phone must first accept any Location or New Arrival & Departure Update request.
3. Select the Profile link below the Family Members names in the top left of the screen.
4. Press on the appropriate Family Member’s Button to make the “Profile” link reveal itself for that particular Locatee.
5. Select the appropriate button under Privacy Settings. Click on Save. The setting is now assigned to the Family Member’s cell phone number.

Setting up your contacts online

To contact multiple Family Locator users at once, you can send a single text message to one or more family members at a time.

1. Select the Send a text message link below the Family Member’s name in the top left of the screen.
2. Press on the appropriate Family Member’s Button to make the “Profile” link reveal itself for that particular Family Member.
3. Select Family Members and Contacts.
4. New Contacts can be set up within the Contacts tab.
5. Choose Recipients by using the Arrow Keys to move the desired recipients into the Recipients field.
6. Enter a message of 160 characters or less
7. Click on Send to send your message.
8. The message will be free to those members who are on your Family SharePlan.  Standard text messaging rates will apply for other recipients. 

Setting up your Migo cell phone online

You can also set up speed dial numbers for Locatee Migo cell phones. Migo Locatee cell  phones have 4 speed dial buttons. You can assign phone numbers from the Family Locator Web Site to four of the buttons. You can also enable or disable the child phone's emergency button used for dialing 911 in the event of an emergency.

To assign phone numbers to locatee phone speed dial buttons:

1. Select the Edit Profile link below the Family Member’s name in the top left of the screen.
2. Press on the appropriate Family Member’s Button to make the “Profile” link reveal itself for that particular Family Member.
3. Enter a name and numbers in each of the four speed dial locations.
4. Click on Save. The numbers will be saved to the locatee's Migo cell phone. The locatee's phone must be on or the numbers will not be saved.
   

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A Location is used to notify a locator when a locatee’s phone arrives or leaves the vicinity of a particular location. Notifications are sent directly to the locator’s phone as Arrival & Departure updates.

1. Sign into the Family Locator website.
2. Click on the Locations tab.
3. Click on the Add Location button.
4. Select a location on the map or enter an address in the Street, City, State, Zip fields at the bottom of the screen and click the Search button.
5. When the pop-up displays click the Save Location button.
6. If you close the pop-up display, click on the red location-circle to re-open the New Location Confirmation.
7. Enter a Name to label the location.
8. Click the Save button.
9. Click on the Updates tab to then use the new Location to create an Arrival & Depature update to notify you when a Family Member enters or exits the Location.

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After you create a location, it will appear within the LOCATIONS tab of the Family Locator website.

You can also review Locations from your cell phone.

1. Visit http://fl.vzw.com which can be accessed from the Mobile Web > My Verizon > My Services > Family Locator or Settings & Tools Menu > My Account > My Services > Family Locator.
2. From the Family Locator (http://fl.vzw.com) sign in screen, enter the 10-digit mobile phone number and password then press the center of the 5-way navigation pad to choose OK.
3. Select View Locations then press the center of the 5-way navigation pad to choose OK.
4. Select the Location then press the center of the 5-way navigation pad to choose OK and view the Location you created on your cell phone.

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You can also get driving directions to a Location using VZ Navigator from your PC or cell phone. First, select View Location from the Family Locator Home Page on your PC or cell phone. Then follow the instructions for your cellphone or PC:

• (Cell Phone) Press the center of the 5-way navigation pad to choose Send To VZ Navigator. You will be prompted to choose a contact to send the VZ Navigator Place Message to. If the recipients subscribes to VZ Navigator, they will receive a VZ Navigator Place Message which they can use to get directions to the Location using VZ Navigator. If they do not subscribe to VZ Navigator, they will receive a text message with the address. You can set up additional recipients in the Contacts Tab on the Family Locator website.
• (PC) Select the Send To VZ Navigator button. You will be prompted to choose a contact to send the VZ Navigator Place Message to. If the recipients subscribes to VZ Navigator, they will receive a VZ Navigator Place Message which they can use to get directions to the Location using VZ Navigator.  If they do not subscribe to VZ Navigator, they will receive a text message with the address. You can set up additional recipients in the Contacts Tab on the Family Locator website.

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A contact is someone that you may want to send text messages or Location notifications to. New Contacts can be added within the Contacts tab of the Family Locator website.

1. Click the Add Contact button.
2. Enter a name, phone number and email address.
3. Click on Save to add the Contact to your list of Contacts.

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An Arrival & Departure Update is sent to your cell phone when the designated Locatee arrives at or departs from a specified location. You set up locations within the Locations tab on the Family Locator website. You set up Arrival & Depature updates within the Updates tab on the Family Locator website.

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Family Locator  profile, privacy, location, update, and contact settings are all set on the Family Locator website.

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Set up your account and easily control Family Locator settings online. You can sign into your account on the Family Locator website.

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Manage your family's Family Locator settings using Profiles and assign your family members’ nicknames and icons at the Family Locator website.

1. Select the Profile link below the Family Members’ names in the top left of the screen. 
2. Press on the appropriate Family Member’s Button to make the “Profile” link reveal itself for that particular Family Member.
3. Enter a Name (optional) in the field, for example: Brad.
4. You can also select an image from the default Avatar gallery.
5. You can also select their Time Zone so that the Scheduled Updates will fire at the correct time.
6. Click on Save to save your settings.

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Select whether or not your family members should be asked for their permission to be located. Navigate to your profile to manage your privacy settings:

1. Select the Profile link below the Family Members names in the top left of the screen.
2. Press on the appropriate Family Member’s Button to make the “Profile” link reveal itself for that particular Locatee.

Privacy settings allow you to manage your family members control over how Family Locator can share their location. Choose from 2 options:

1. Always Share My Location With Family - Means that your requests for location or the creation of an Arrival & Departure Update will automatically be allowed for that Locatee.
2. Ask Before Sharing My Location With Family - Means that the locatee phone must first accept any Location or New Arrival & Departure Update request.
3. Select the appropriate button under Privacy Settings. Click on Save. The setting is now assigned to the Family Member’s cell phone.

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To contact multiple Family Locator users at once, you can send a single text message to one or more family members at a time.

1. Visit the Family Locator website.
2. Select the Send a text message link below the Family Member’s name in the top left of the screen.
3. Press on the appropriate Family Member’s Button to make the “Send a text message” link reveal itself for that particular Family Member.
4. Select the Verizon Family Members and Contacts you wish to send the message to by selecting them and then pressing the arrow keys to move them into the Recipients list for this particular message.
5. Enter a message of 160 characters or less.
6. Click on Send to send your message.
7. The message will be free to those members who are on your Family SharePlan.  Standard text messaging rates will apply for other recipients. 
8. New Contacts can be added within the Contacts tab.
9. Click the Add Contact button.
10. Enter a name, phone number and email address.
11. Click on Save to add the Contact to your list of Contacts.

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You can set up speed dial numbers for Locatee Migo cell phones. Migo Locatee cell  phones have 4 speed dial buttons. You can assign phone numbers from the Family Locator Web Site to four of the buttons. You can also enable or disable the child phone's emergency button used for dialing 911 in the event of an emergency.

To assign phone numbers to locatee phone speed dial buttons:

1. Select the Edit Profile link below the Family Member’s name in the top left of the screen.
2. Press on the appropriate Family Member’s Button to make the “Profile” link reveal itself for that particular Family Member.
3. Enter a name and numbers in each of the four speed dial locations.
4. Click on Save. The numbers will be saved to the locatee's Migo cell phone. The locatee's phone must be on or the numbers will not be saved.
   

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Most often the phone has been turned off or is in on a call both of which prevent completion of location requests. Location information presented could also be delayed, inaccurate, interrupted or disrupted due to many factors such as atmospheric, environmental and geographic conditions, satellite location or other factors associated with use of satellites and satellite data, cell site location and information or other network conditions. Try to locate the cell phone again, it should provide the same or similar location to one of the earlier attempts. If you are unsure about your Family Member's location, you should place a call directly to the cell phone to contact your Family Member.

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Your existing Child Zones have not changed, but are now referred to as Locations. You can find all of your Locations under the Location tab.

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Chaperone has been enhanced and is now known as Family Locator.  In addition to all the benefits that Chaperone provided, Family Locator now allows you to determine your family member’s location using a PC or any Verizon Wireless phone.  That now includes the ability to locate from a Blackberry or Smartphone by visiting fl.vzw.com. 

Additional enhancements include:

• Ability to locate a family member on your phone by going to VZW Today > My Verizon > My Services > Family Locator  or Settings & Tools > My Verizon or My Account > My Services > Family Locator.  While the Chaperone Parent application will still work, it is no longer required.
• Location and Scheduled Updates (formerly known as Child Zone Alerts) are now delivered via a Free Text Message.  You’ll be able to hear an audible tone when you get the message telling you that your family member has arrived at or departed from a location.
• View a history of your Location Updates on the Family Locator website.
• Easily include other Verizon Wireless numbers in Location and Scheduled Updates by including them in a Family Locator contact list.

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Please visit My Verizon > My Services > Verizon Safeguards > Parental Controls > Profile to manage your Family Locator accounts.

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Family Locator updates are sent to an email address or cell phone as set up on the Family Locator website. Please select the Updates tab and review the set up of the Update. Make sure that the correct contacts and notification methods are selected.

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Please visit the download instructions on http://www.vzw.com/familylocator for help. Further assistance is available at the  Family Locator Member Application download site.

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No, all cell phones which you wish to locate must be on your Family SharePlan.

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Child Zone Alerts are now called Arrival and Departure Updates or Scheduled Updates.  First you must visit the Family Locator website and set up a Location.  Then click on the Updates tab. Click on Add Update and then follow the Add an Update Wizard to guide you through the process of setting up an Arrival & Departure Update or a Scheduled Update.

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A Locator is any Family SharePlan line which you allow to locate other Family Members carrying capable devices.  Your account can have one or more lines designated as Locators.  To add or remove Locators, go to My Verizon > My Services > Verizon Safeguards > Family Locator from your PC. Note that there is no incremental monthly charge for Locator lines.

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A Locatee is any member of your Family SharePlan which you authorize to be located.  Your account can have one or more lines designated as Locatees.  To add or remove Locatees, go to My Verizon > My Services > Verizon Safeguards > Family Locator  from your PC.  Locatee lines must have the Family Locator Member application downloaded to their phone and are charged $9.99/month.  Download charges may also apply.

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Yes, with Family Locator, your Blackberry or Smartphone can now be used to locate other Family Members on your Family SharePlan.  Be sure to designate these as Locators at My Verizon > My Services > Verizon Safeguards > Parental Controls > Family Locator.  To locate from your device, use your browser to go to http://fl.vzw.com, bookmark it and log in. On PDA/Smartphones you can also launch My Verizon at http://mobile.vzw.com, select My Verizon from the VZStart page, select My Services and then select Family Locator. On Blackberry devices, select My Verizon from the VZStart page, download the My Verizon application, revisit the VZStart page, select My Verizon icon, select My Services, select Family Locator. Note that you cannot locate your Blackberry or Smartphone with Family Locator.

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You can continue to use the application you have been using to locate family members. But now you may also go to VZW Today > My Verizon > My Services > Family Locator  or Settings & Tools > My Verizon or My Account > My Services > Family Locator to use the new Family Locator Mobile website.  Newer devices may not offer the Parent application, but can still be used to locate by going to VZW Today > My Verizon > My Services > Family Locator  or Settings & Tools > My Verizon or My Account > My Services > Family Locator to access http://fl.vzw.com.

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Yes, the Family Locator Member application is required to enable a cell phone to be located with Family Locator.  Download the Family Locator Member application to your Locatee cell phone(s) at Get It Now or Media Center > Tools on the Go or Browse & Download > Get New Applications > Tools & Applications.  Also enable Location On for all Locatee phones by going to the phone System setting.

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You’ll need to delete the Parent Application.  Once you are no longer using the Parent Application, you will begin to receive audible text alerts.  To locate family members from your device, you’ll need to go to VZW Today > My Verizon > My Services > Family Locator  or Settings & Tools > My Verizon or My Account > My Services > Family Locator to access http://fl.vzw.com.

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