Wireless Support

If your phone got wet, remove the battery and let it dry out for a few days; sometimes this works. In the event that this does not work you may have to replace your phone. Unfortunately, phones that are damaged by liquid are not covered by your manufacturers warranty. To discuss options on how to replace your phone you may call us at (800) 922-0204, send us an email, or visit a Verizon Wireless store near you.

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If you're hearing static, first check the battery life on your phone to see if it needs to be charged; there may be enough power to attempt a call, but not enough power to locate the signal. Next check your bars of signal strength and ensure your antenna is fully extended; you could be in a poor reception area or have an interference such as weather conditions, building structures or other electronic devices.

If you are consistently receiving static and unable to identify the problem please call us at (866) 406-5154 from a landline phone.

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If you are getting a fast busy signal, there are several things that may be causing the problem.

• Try to power cycle your phone by removing the battery while the phone is on, leaving it off for about 3 seconds. Put the battery back on, turn the phone on, and attempt to make your call again.
• You may need to update the software of your phone by dialing *228 and send, when prompted by the operator select option 2 to update your PRL(Preferred Roaming List).

 If neither of these steps resolves the issue please call us from a landline phone at (800) 922-0204.

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If you're not in a Verizon Wireless service area, or your signal is being picked up by another cell cite, a roaming indicator may show on your phone's display. If you know that you are in a Verizon Wireless service area, the next step is to ensure that your phone is set to the correct System Select (preferred system).

To check your system select Go into your phones settings and find the section where you can change the preferred system. Within the System Select scroll through and you will see system select “A”, “B”, or “Home Only”. Change this setting to ensure you are on system select “B” ensure your phone is set to system select “B”. Please note that selecting the "Home" or "Home Only" will disable your ability to roam and your phone will only work in your local home area.

 If you still need assistance, please call us at (800) 922-0204 from a landline phone so we may assist you.

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There are a several reasons as to why you may not be able to power on your phone. In many cases, it is the result of the battery either not holding a charge, or your chargers may not be connecting properly to the battery. Try charging your phone.

If it will not charge and doesn't Power on, please call us at (866) 406-5154 from a landline phone to have your phone checked.

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If your phone is beeping, try charging the battery. Beeps normally indicate that your battery is getting weak. You may also have text or voicemail message you have not checked yet. Or you may need to check your phone for service alerts. Several phones have alerts which will beep each minute you are on a call, or beep when you are in a roaming area. To check your alerts go into the sound settings of your phone, look for service alerts and ensure they are turned off.

If this issue continues, please call us from a landline phone at (800) 922-0204.

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When your phone unexpectedly shuts off, it normally indicates that your battery is discharged. Check the battery life on your phone; if it is low, charge your phone.

If your battery is not low please call us at (866) 406-5154 from a landline phone so we may assist you.

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The NO SVC or NS (No Service) light will always appear on your display when you first power on your phone. It generally takes a few seconds for your phone to recognize the available signal. If the NO SVC or NS light stays on continually when you are in one location, you may be in an area where it is difficult to pick up a signal (for example, a deep valley or the basement of a large building). Or you may in an area that is outside the Verizon Wireless Network.

If you are certain you are within a Verizon Wireless service area when you move outdoors, and conditions for reception are good; try to power cycle your phone by removing the battery while the phone is on, leaving it off for about 3 seconds. Put the battery back on, turn the phone on, and attempt to make your call again.

Or you may need to update the software of your phone by dialing *228 and send, when prompted by the operator select option 2 to update your PRL(Preferred Roaming List). If neither of these steps resolves the issue please call us from a landline phone at (800) 922-0204.

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If you are having problems receiving calls but you can make calls, there are four things to look for:

1. Ensure your phone is powered on
2. Check that the NO SVC indicator is not on, if it’s on you are not getting a signal
3. Check your signal strength to determine if you are in a low signal area and receiving a signal
4. Check that your calls are not forwarded to another number.

Use these instructions to ensure any forwarding features are turned off

• *920 to ensure No-Answer-Transfer Call Forwarding is off
• *720 to ensure Immediate Call Forwarding is off

If this issue continues please call us at (800) 922-0204 from a landline phone

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If you're getting a recording every time you try to place a call, please make a note of exactly what the recording says. Then call us at (800) 922-0204 from a landline phone. We'll decipher the message for you and get you back on track

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If you are unable to make or receive calls do the following:

1. Check your signal strength to ensure you are receiving a good signal.
2. Check to ensure the “No Service” indicator is not displayed on your phone. If you are receiving a good signal and service try power cycle your phone by removing the battery while the phone is on, leaving it off for about 3 seconds.
3. Put the battery back on, turn the phone on, and attempt to make your call again.
4. You may need to update the software of your phone by dialing *228 and send, when prompted by the operator select option 2 to update your PRL(Preferred Roaming List).

 

If neither of these steps resolves the issue please call us from a landline phone at (800) 922-0204.

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There are a several reasons that may cause you to experience dropped calls, such as traveling in an area with poor reception or have an interference such as building structures, or other electronic devices. Or there may be an issue with your actual phone.

If the dropped calls continue please call us at (800) 922-0204 so we can help identify the issue.

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Typically when a wireless phone is not fully operating while inside of a home or building, it is because of the interference with our cellular towers. You may not be receiving a full signal when trying to connect your calls because a wireless signal is limited when it tries to pass through brick, steel, or other material. You can usually make a call with a minimal amount of signal strength; however, receiving a call requires approximately full signal strength. To help identify what’s causing this issue please call us at (800) 922-0204 from a landline phone.

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It is possible that you live in a low coverage area. You may view our Coverage Locator online to assist you with identifying where coverage is available.

If you live in an area with coverage please call at (800) 922-0204 from a landline phone so we can assist you with your service.

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If you're getting feedback (an echo or "squelch") whenever you talk on your phone, try turning down the volume. In some cases, your microphone can hear your earpiece (this is especially true for hands-free car kits). Adjusting your volume to a lower setting should help.

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If your device malfunctions after 30 days, but still within the first year after purchase, please call Verizon Wireless at (866) 406-5154 from a landline phone and we'll diagnose the issue with you right over the phone. If we cannot address the problem while you're on the line and the problem is caused by a manufacturing defect, we'll send you a refurbished replacement device (either a like unit or one of comparable quality) right to your door.

If your one year warranty has expired, but the device is less than 24 months old, we'll still replace it, but a $50 fee will apply. We'll also replace devices with a cracked or bleeding display for $50. Devices with physical or liquid damage are excluded. If you need to replace a data device (PDA, Smartphone or PC card) please call (800) 922-0204 and select option 3.

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For help with the Call Forwarding feature, please visit our Call Forwarding Support page.

If you need further assistance, please call us at (800) 922-0204 so we may assist you.

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Please visit our Caller ID Blocking Support page for information and frequently asked questions.

 If you need further assistance, please call us at (800) 922-0204 so we may assist you.

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Please view our International Services FAQs page for help.

If you need further assistance, call your Verizon Wireless representative.

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To access the Get It Now website, type in products.verizonwireless.com on your browser location. If you are unable to access this site it may be due to a temporary outage or “under construction” while updates are being made. You may want to delete your cookies and clear your cache and retry.

If you need further assistance, please call us at (800) 922-0204 so we may assist you.

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When your Ring Back tone isn’t playing it is generally because the song hasn’t been assigned to your number after signing up for the service. To ascertain that you have installed your Ring Back tone correctly.

To assign your Ring Back tone, login to the Ringback Tones website and follow the below instructions: Select the "My Settings" tab on top of the page towards the bottom of the settings page is a section called "My Default Ringback Tone," and click "modify". A new page will appear with a dropdown box, this box holds all of the songs you have purchased. Simply select your song and click "save."

 If you need further assistance, please call us at (800) 922-0204 so we may assist you.

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Try to power cycle your phone by removing the battery while the phone is on, leaving it off for about 3 seconds. Put the battery back on, turn the phone on, and attempt to send your message again.

If your messaging is still not working it may be caused by various different reasons. Please call us at (800) 922-0204 so we may assist you.

For more FAQs regarding messaging go to our Text Messaging FAQs for help.

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