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Questions & Answers
What type of anti-spam and content-filtering features do you offer?
All Verizon Wireless inbound and outbound email will pass through an advanced messaging platform that automatically scans for and prevents spam. In the interests of providing the best possible messaging platform and experience, all Verizon Wireless customers get the same default anti-spam settings that cannot be viewed or changed.
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Are any attachment types not allowed?
To protect our customers and the network, the Verizon Wireless Hosted VZEmail Services platform strips off any attachments with EXE, BAT, PIF, MSI, VBS, and COM extensions. The original email will continue on to the intended recipient, but the attachment will be removed and replaced with a TXT file with a simple explanation about what occurred. The attachment cannot be recovered.
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What happens when my mailbox gets full or near full?
At 95% of your allocation (e.g., 950 MB in a 1000 MB allocation), an automated warning email will be sent once a day to the mailbox.
At 100% of allocation, you will not be able to send mail.
When sending from Outlook Web Access, you will immediately get a banner that says, “You have exceeded the storage limit on your mailbox.” Delete some items from your mailbox or ask your account administrator to increase your storage allowance.
In Outlook, a pop-up appears, titled “Mailbox Cleanup.” The first line says, “You have exceeded the size limit of your mailbox.” The rest of the pop-up provides options for copying off files to your desktop.
At 100% of allocation, you will not be able to send mail.
When sending from Outlook Web Access, you will immediately get a banner that says, “You have exceeded the storage limit on your mailbox.” Delete some items from your mailbox or ask your account administrator to increase your storage allowance.
In Outlook, a pop-up appears, titled “Mailbox Cleanup.” The first line says, “You have exceeded the size limit of your mailbox.” The rest of the pop-up provides options for copying off files to your desktop.
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How can I view my mail folders while in Outlook Web Access?
You can only view folders that reside on the Hosted VZEmail Services platform. Anything that is in your Personal Folders is only viewable from the machine where the file actually resides. To view the server side folders, click the button labeled “Folders,” located on the left side of the screen.
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Why can’t I see my Global Address List when I click the “To” button on a new mail message?
Outlook Web Access addressing doesn’t provide for Global Address List access like Outlook does. You will need to provide one of the pieces of information in the fields on the Find Names box and click Find to locate the name. The same functionality is true when you click the Address Book icon from the in-box view in Outlook Web Access.
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When trying to log into mail, I put in my user name and password, but just get the user name and password prompt returned with no error. What is wrong?
It may be that your user name is not typed correctly or the password is wrong or locked. Unfortunately, due to a Microsoft Exchange limitation, you won’t be told which is wrong. Your account administrator can confirm the correct user name. Your account administrator can also check whether the account is locked via the Administrative Web site and unlock it by unchecking the appropriate checkbox.
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When I enter my user name and password into my Windows Mobile device, I am just shown the request for user name and password again. What am I doing wrong?
User name formats in ActiveSync are different than for logging into Outlook Web Access or the Administrative Web site. Due to limitations from Microsoft, user name formats are a maximum of 20 characters with “@” replaced by “_”.
For example, a user name of robert.customer@customerdomain.com would have an ActiveSync user name of robert.customer_cust. Your password remains the same.
For example, a user name of robert.customer@customerdomain.com would have an ActiveSync user name of robert.customer_cust. Your password remains the same.
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