Wireless Support

Fleet Administrator is a vehicle-tracking solution from Verizon Wireless that lets you locate, monitor, and manage any vehicles equipped with this special vehicle-tracking hardware.

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Your vehicle could be powered off or out of coverage. This can happen if your vehicle is in an underground parking garage or in a tunnel. If all your vehicles have not updated the Verizon Wireless network could be down. Contact Verizon Wireless Fleet Administrator Technical Support at (866) 527-9895 for further information.

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Your vehicle may be powered off or out of coverage. The last known position will still be shown. When the vehicle comes back into coverage, you will receive all updates.

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The Geofence has not been sent to the vehicle. Retry sending the Geofence when you know the vehicle is active.

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You may not have Internet access. (e.g. dialup hung-up, LAN/cable connection down, general Internet outage). Check your Internet connection by opening your Internet Explorer. Another possibility is that your IT Administrator might have blocked unknown Internet traffic and needs to allow the Fleet Administrator Internet traffic. Eventually, if none of the above is confirmed, the server might be offline. Contact Verizon Wireless Fleet Administrator Technical Support at (866) 527-9895.

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If you have used this logon name before, bear in mind that your username and password are case sensitive. Ensure that you are entering your information in the proper lower or upper case. If this is the first time that you are using your username and password, contact Verizon Wireless Fleet Administrator Technical Support at (866) 527-9895 to confirm or verify your logon.

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Check if the vehicle visited the site location since you have set up this Customer Site. To do so, review the vehicle’s activity by replaying the day desired. Another possibility is that your Customer Site overlaps with another one. Check whether this is the case. If this is not the case, contact Verizon Wireless Fleet Administrator Technical Support at (866) 527-9895.

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This usually happens with new streets or roads, or streets and roads that are not in the area you are looking for. Try only using the name of the street or road you are searching for, without the “street”, “road”, “ave”, or other particle it refers to. If you still cannot find the address needed, contact Verizon Wireless Fleet Administrator Technical Support at (866) 527-9895.

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This happens when the vehicle is off the road or on a new and unnamed road. Contact Verizon Wireless Fleet Administrator Technical Support at (866) 527-9895 to verify that this is the case.

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From the Fleet Administrator Client Application, select: Settings > Alerts to modify your computer's event type settings and then check/uncheck the selections of your choice. To change the vehicle settings, go to Settings > General.

Note: hours of activity to fetch relates to the information seen in the daily activity log. This is recommended to remain at 24hours

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Check that the vehicle tracking hardware or antennas have not been covered, disconnected or tampered with. If this is not the case, contact Verizon Wireless Fleet Administrator Technical Support directly at (866) 527-9895.

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1. From the Fleet Administrator Configuration application Menu bar, select: Security
2. Then choose Password.
3. Enter your existing password under the “Current Password” section.
4. Enter your new password under the “New Password” section.
5. Confirm your new password selection by entering it one more time under “Confirm New.”
6. Click Ok.

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Please refer to the instructions on how to set-up a Customer Site.

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Please review instructions for setting up Geofence.

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You vehicle data will remain on the Verizon Wireless server for you to access for a 90-day period. After the 90-day period, the data will be deleted from the server.

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Any modifications or upgrades to the software application will be sent to you on a CD-Rom once per year. You will then need to install them on your office computers. Minor upgrades will be available from www.verizonwireless.com. You will be notified via a pop-up window when minor upgrades are available.

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Data is collected and sent to the server every 15 minutes.

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You are required to provide notice to your employees that they are being tracked and you must comply with all laws, rules and regulations including individual's rights of privacy.

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The device continues to store the data until the vehicle comes back into a NationalAccess coverage area, at which time it will upload all of the collected data to the Verizon Wireless server for you to access via the Fleet Administrator software application.

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Yes, your device comes with a standard one-year warranty from date of purchase. Please note that you will be responsible for repairs as a result of tampering of the device, however.

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Our Worry Free Guarantee allows you to return the device and cancel the service within the first 30 days after activation of the device or such other period as required by law (activation occurs the day the device is installed in your vehicle or 2 days after shipping). If you do cancel within the Worry Free Guarantee period, you will need to contact us and we will de-install the equipment from your vehicles and the equipment will be returned to Verizon Wireless. Please note that you will be charged $75 for the de-installation. If you cancel the service after the Worry Free Guarantee period, you will be charged a $50 early termination fee and will not be able to get a refund for the device.

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The following are device specifications:

• Vibration
• Compliant, Tested as per SAE J1455 which is
• Vibration, endurance: 4g Peak 100 to 1100Hz
• Vibration, operation: 4g Peak 5 to 150Hz
• Mechanical Shock
• Compliant - Tested as per SAE J1455 which is 18g for 3ms
• Temperature
• Operational -4°F to +140°F
• Storage -40°F to +185°F
• Ingress Protection
• IP54

The device has E Mark, C Tick & FCC approvals for immunity & emissions.

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Billing is based on the delivery of the device and will begin typically two days after the device is shipped from our warehouse

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While usage over 2MB is very unusual, should you exceed the 2 MB allowance on any device during the month you will be billed an overage rate of $0.015/KB.

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