Wireless Support

My Verizon Handset makes self-serve easier and more convenient than ever before. It allows postpay customers (Account Owner and end users who have been authorized to access these functions) to access self-serve functionality directly from a compatible handset. My Verizon Handset provides the following functions:

• Check Balance.
• Check Usage: Minutes, Messages and KBU (Data).
• Make Payments, Manage Payment Accounts, and Review Last 5 Payments.
• View current Plan and Features.
• Change Voice Mail Password.
• Activate and Manage Friends & Family.

You can use My Verizon Handset free of charge -- you will not incur any airtime or megabyte charges when you use My Verizon Handset in the National Enhanced Service Area.

NOTE: Corporate Customers do not have access to My Verizon Handset functions.

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The Balance screen will display the account level balance. The usage screens (Minutes, TXT Messages, and Kilobytes) will display usage for the mobile number.

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No, My Verizon Handset is another free self-serve option that we provide so you can get the information you want when you need it.

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No, but you must still access My Verizon Handset by going to the Mobile Web browser on your handset. You will not be charged for visiting My Verizon Handset.

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Handsets must be WAP capable to access My Verizon Handset. If your handset has a color screen and is Internet-ready, you can get there from the Mobile Web browser, free of charge. Verify that your handset is WAP capable by visiting us online and selecting the Phones & Devices section of the Support Tab.

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This is the time reported from the billing system. The format is HH:MM:SS. Hours are in Civilian time (Example: 1:00 PM is reported as 1:00 PM).

NOTE: the billing system may be in a different time zone.

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It is highly likely that they will not match the current time. The date and time presented are from the billing system. They represent the last time the billing system was updated with the information requested; additionally, the billing system may be in a different time zone.

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Yes, if you have a BlackBerry 8130, 8830, 8330 or a Storm device, you can access My Verizon by downloading the application.

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No, customers will not incur any airtime or megabyte charges for using or downloading the My Verizon application.

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The way you access My Verizon may vary depending on the device, for example:

WAP

1. Launch Mobile Web.
2. Select My Verizon from the VZStart page.
3. View/Manage Account.

PDA/Smartphone

1. Launch Browser.
2. VZStart page is displayed, if not enter the URL – http://mobile.vzw.com, into browser.
3. Select My Verizon from the VZStart page.
4. View/Manage your account.

BlackBerry

1. Launch Browser.
2. VZStart page is displayed.
3. Select My Verizon from the VZStart page.
4. Download the My Verizon application.
5. After download is complete, revisit the BB landing page.
6. Select My Verizon icon, created first time application is downloaded.
7. View/Manage your account.

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My Verizon Handset is an interface that allows you to manage your account right from your phone at your convenience!

You can:

• Check your balance and expiration.
• Make a one time payment using your debit/credit card or sign-up for Auto Pay.
• Load a refill card/PIN to add airtime to your account.
• Find nearest replenishment locations.
• Reset or change your Account Security Code and voice mail password.
• View your plan information and usage details.

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You can save time with My Verizon, since you may access your account information anytime, anywhere, with only a few clicks! You don’t need to wait to speak with a Customer Service Representative. It’s fast, free and simple to use!

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• On your Verizon Wireless phone press Menu.
• Scroll right to Settings & Tools.
• Then select My Account.

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My Verizon is free of charge when accessed through the Settings & Tools option on your phone.

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Verizon Wireless is committed to safeguarding customer privacy and uses Secure Socket Layer (SSL) technology with encryption for the transmission of sensitive data. When the security lock is displayed, you can be confident that your individual information is protected.

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For credit/debit card payments:

• Select Make a Pmt from the My Account Main Menu.
• Or, to load a refill card/PIN, select Add Refill Card from the Main Menu.

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You may make a one time credit card payment or sign-up for recurring automatic payments as well as load a refill card/PIN to your account from your phone. You may also save credit card information for future use, update or remove your card information.

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You may check your current account balance and expiration or “good thru” date by selecting the Balance option from the My Verizon Main Menu.

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The Pmt Locator option allows you to find the nearest replenishment locations by entering your zip code or searching by state/city.

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You may access your rate plan information by selecting My Plan from the main menu or view your call details with descriptions, including balance under the Usage option available from the My Account Main Menu on your phone.

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