Wireless Support

When you activate a new line of service, we will bill for a partial month or portion of the monthly access charge calculated from the date you began service to the last day of your bill cycle, plus the next month's access charge if we bill you in advance. As an added benefit from Verizon Wireless you will be given the full month of airtime allowance for your calling plan during the partial month.

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Monthly charges are prorated according to the number of days you are billed for them during your 30-day billing cycle.

For example, if you changed rate plans during the middle of your billing cycle, your statement should contain a charge for the old rate plan (according to the number of days in your cycle that you were on the old rate plan) and the new rate plan.

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Even though you only pay the partial month access fee for your new Calling Plan, you do receive your full monthly allowance of minutes. Your Calling Plan provides Included Minutes based on a 30-day billing cycle. If you activate service in the middle of a billing cycle, you will receive a prorated access charge based on the number of days your service was active during your billing cycle. However, you will receive the full monthly allowance of minutes.

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This term refers to the minutes included in your monthly Calling Plan. Once you have used all of your "Included Minutes," you will be charged for the remaining minutes. Charges for any minutes over your "Included Minutes" will vary depending on your Calling Plan. "Included Minutes" are also referred to as "Allowance Minutes" and "Package Minutes."

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Normally your Included Minutes appear in the Detail Charges section of your bill. Airtime is broken down between Peak and Off Peak. The bill displays the rate and amount of minutes used during each billing cycle.

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Peak hours are generally associated with the portion of the business day where you might expect greater system demand.

Off Peak hours are generally associated with evening hours and weekends. Actual Off Peak hours vary from city to city.

Typically, weekends start late Friday evening and end early Monday morning. Exact times for Peak/Off Peak vary by service area and Calling Plan selected.

Please refer to your contract or contact customer service for further assistance at (800) 922-0204.

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Your per-minute charges vary by Calling Plan. Some Calling Plans offer flat rates, others vary by time-of-day, Night and/or Weekend Minutes.

If you have the Detailed Billing option, you will see each call listed purely for informational purposes, it does not necessarily mean you are charged for the call. The Detail of Airtime Charges section also displays the billing rate and amount of minutes used during Peak, Off Peak, Weekend, etc. To review how you are being charged per minute, refer to the Airtime Charges section on your statement.

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Both the outgoing call and the incoming call are chargeable calls in accordance to the customers Mobile to Mobile Calling allowances. If the call goes to voicemail, then the caller would be charged their Mobile to Mobile Calling allowance. If a customer does not have Mobile to Mobile Calling allowances, then their per-minute usage rate would apply.

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The call timer included in your wireless phone begins timing calls from the moment you press the SEND button until the END button is pressed. These timers keep track of all calls, including misdials, *611 and 911 calls. (Verizon Wireless does not charge you for calls made to *611, 911 or minutes included in your Calling Plan.)

The call timer in your wireless phone calculates every minute of every call you make. Verizon Wireless rounds up to the nearest minute while the timer in your phone may calculate your minutes without rounding up.

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Because airtime is billed in one-minute increments, a caller could place a brief call, hang up, and place a second call before that minute expires. This would result in two calls having the same start time in your Airtime Detail.

Also, our cell sites are not synchronized, so if calls are carried by different cell sites the timer discrepancies might account for what looks like two calls at the same time.

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If you just left the phone on, you simply used some of your battery's strength. However, if the IN USE indicator remained lit or active, then you may have forgotten to disconnect by pressing END and the clock kept ticking...

Don't Panic! Most likely, the call automatically ended when the other party disconnected.

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If you check your messages from your wireless phone, normal airtime charges are incurred.

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The time you spend actually connected to the Verizon Wireless Network. Airtime encompasses the time that passes between the moment you press SEND and the moment you press END. Whenever you place calls on your wireless phone, or retrieve messages, you're using Verizon Wireless airtime.

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A "dropped call" is a call that is disconnected unexpectedly. Sometimes, while traveling, your wireless conversation is handed off from one cell to another and is dropped. When a call is dropped, it usually means either that you've traveled into the fringe at the outer limits of your service area, or that your battery is running low and cannot maintain enough current to "hold" the signal transmitting your call.

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Airtime charges automatically stop as soon as a call is dropped or disconnected.

Calls can drop for a wide variety of reasons. One of the following may be the cause:

• You are in a geographical area the signal cannot reach (forest, building, tunnel, mountain).
• You might have just left a cellular service area or you might be traveling along its fringe.
• You may have faulty equipment, such as a bad antenna or an uncharged battery.

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You are charged for long distance when you dial outside of your local service area. You are also subject to long distance charges while roaming.

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You will be charged long distance charges on incoming calls while roaming.

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If your request was processed after the end of the month's billing cycle, your next bill may not reflect the change. Wait another month to ensure that your request was properly processed. If you feel your current statement should reflect the change, contact us at *611 (a free call from your wireless phone) or call (800) 922-0204 so we may verify the changes to your account.

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Verizon Wireless is required by law to charge you certain taxes, surcharges and assessments. These could include mandates from the FCC, Federal, state, or local authorities.

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View the Contact Us page to see payment mailing addresses.

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Collect calls cannot be made from or received on wireless devices.

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In a continuing effort to provide the best service available, we have redesigned your Verizon Wireless bill. It's simple, it's easy, and can be accessed on-line. We've reduced the number of pages, which helps preserve our natural resources.

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We've added new features to make it even easier for you to manage your account. The new bill format is clear, concise and easier to understand.

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Yes, we do offer Streamlined Billing in alternate media formats including large print, Braille or audiocassette. You can continue to receive the same format and call details at no charge.

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Yes. The new Streamlined Bill will provide a summary of minutes used. Call detail may be viewed and printed at no charge by using our My Verizon service at Verizon Wireless. Also, you can check your balance or minutes used by dialing # MIN or # BAL, airtime free, from your wireless phone at any time throughout the month.

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Verizon Wireless' Surcharges include charges to recover or help defray costs of taxes and of governmental charges and fees imposed on us, including a Regulatory Charge (which helps defray costs of various regulatory mandates, including government number administration and license fees) and a Federal Universal Service Charge (and, if applicable, a State Universal Service Charge) to recover costs imposed on us by the government to support universal service, and may include other charges also related to our governmental costs. It also includes an Administrative Charge, which helps defray certain costs we incur, currently including (i) charges we, or our agents, pay local telephone companies for delivering calls from our customers to their customers, (ii) fees and assessments on network facilities and services, and (iii) certain costs and charges associated with proceedings related to new cell site construction. Please note that these are Verizon Wireless charges, not taxes that we are required to collect from you. These charges, and what's included, are subject to change from time to time.

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Taxes, Governmental Surcharges and Fees include sales, excise and other taxes and governmental surcharges and fees that we are required by law to bill to customers. These taxes, surcharges and fees may change from time to time without notice.

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